Best Western Roslyn-Long Island Hotel

Reviews

• JJ

  Jess

  Nov 18, 2025
  1.0
  A Masterclass in Incompetence. I didn’t know a hotel could actively sabotage a wedding until I dealt with Best Western Roslyn. This place turned my room block into a months-long clown show, and every time they tried to fix something, it somehow got dumber. Their excuse was a “system transition,” which apparently wiped out not only their reservations but also every ounce of common sense in the building. My guests followed the hotel’s exact instructions — instructions given by their own managers — and when the hotel inevitably screwed it up, they blamed my guests like they were the problem. No, the problem is your staff, who can’t operate a booking system that literally does half the work for them. Then came the grand finale that deserves its own trophy: They double-charged me AND my photographer for the same room on two separate cards. When confronted, they basically said “not our problem” and tried to pin the mess on us — even though the photographer had a completely different bill from them. I escalated this all the way to corporate. Months later? Another limp apology with zero accountability, like they copy-pasted it from the “we messed up again” folder. This hotel is a disaster. They blame the customers, mishandle reservations, and double-charge people like we wouldn’t notice. If you want chaos, confusion, and financial roulette, stay here. If not? Literally pick any other hotel — even a shack with a leaky roof would be a step up.
• KA

  k Alp

  Nov 8, 2025
  1.0
  BED BUGS!!!!! DO NOT STAY HERE. My team was staying here for a work trip when two of my employees found bed bugs in their bed and were covered in bites!!! The employee on the night shift was brand new, and he texted his supervisor about the situation to try to find a solution. The supervisor refused to help or speak with me and told me I had to wait until the morning to speak with anyone. Literally a nightmare, our work event is ruined, and I'll be out hundreds of dollars for having to Uber my team back to the city, have my car treated, and everything else that will follow from this experience.
• JJ

  Jeanne

  Oct 17, 2025
  1.0
  Our experience with this hotel was extremely disappointing from start to finish. We reserved a room block for our wedding on October 3, 2025, and encountered issue after issue throughout the entire process. There was constant confusion when guests tried to book under our room block — many were incorrectly placed under regular reservations instead, and when they tried to clarify, the staff was often rude, dismissive, and unhelpful. It became so frustrating that we eventually had to escalate the issue to corporate to get any sort of resolution. We were repeatedly told our room block was full when it wasn’t, simply because the staff confused it with general availability. Several guests were charged for incorrect dates, double-charged, or never received confirmation emails at all — something we had to personally demand multiple times just to ensure bookings were secure. To make matters worse, my own card was charged for a night I never authorized, and when I contacted the hotel about it, they refused to take accountability, insisting the charge was “closed” and I would need to resolve it myself. Overall, the lack of professionalism, communication, and accountability made what should have been a simple, joyful experience incredibly stressful for us and our guests. I would strongly caution anyone planning a wedding or event to look elsewhere — this location made what should have been one of the easiest parts of wedding planning one of the most frustrating.
• SC

  Steve Cassano

  Oct 15, 2025
  1.0
  Stay Away! Worst experience ever! We had prepaid for the room with Expedia. When we arrived, they held our credit card for what they called "possible incidentals." They then charged us on our card, not once but twice, each for an amount well exceeding what we had already prepaid Expedia. We are still wrestling to get these charges removed. This is after numerous conversations with them day and night at the front desk during this awful stay. As far as the room is concerned, though listed as a standard king, it is absolutely tiny. There's barely enough space to get around the bed. The bathroom vanity and shower are also tiny. The stay was nothing short of a nightmare.
• SJ

  Sandra Jacobs

  Sep 26, 2025
  5.0
  Room was small but very clean. Everyone was kind and helpful. I would like to recognize Karen as an exceptional person who's service and care really stood out. She made my stay and BW is lucky to have her. Thanks for everything Karen 🫶

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