Business Details
About
HotelWedding VenueConference CenterBusiness Meeting Locations
The Staybridge Suites - Rochester University is a premier extended stay hotel in Rochester, NY. The hotel has recently undergone a transformative $6 million renovation, elevating both comfort and convenience for its guests. Settled along the picturesque Genesee River, the hotel offers direct access to scenic walking trails, providing guests with a unique opportunity to enjoy the natural beauty of the area. As part of the renovation, Staybridge Suites is excited to introduce a brand-new onsite bar, creating a vibrant social hub where guests can unwind, connect, and enjoy a curated selection of beverages. The Bar is the location of our weekly Social, which is an opportunity to meet guests on a personal level while providing complimentary beer, wine, and a changing food menu. Our spacious, modernized suites are thoughtfully designed to cater to the needs of extended stay travelers, offering fully equipped kitchens, comfortable living spaces, and the amenities of home. Located just minutes from downtown Rochester, the Staybridge Suites - Rochester University is perfectly positioned for both business and leisure travelers, providing convenient access to the city’s major attractions, corporate offices, and all 7 educational institutions in the region. Our competitive extended stay rates ensure exceptional value, making the Staybridge Suites - Rochester University an ideal choice for long-term guests seeking a seamless blend of comfort, convenience, and local charm.
Location
Staybridge Suites Rochester University by IHG
1000 Genesee Street, Rochester, NY
14611, United States
Hours
Reviews
4.3
910 reviews
5 stars
552
4 stars
224
3 stars
63
2 stars
18
1 star
53
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, accommodating, and going above and beyond to ensure a pleasant stay.
Cleanliness
While several guests noted the cleanliness of the rooms, there were also complaints about unclean areas and lack of housekeeping services during stays.
Location
The hotel is well-located near the University of Rochester and offers beautiful views of the river, which guests appreciated.
Breakfast Quality
Guests enjoyed the breakfast offerings, describing them as excellent with a variety of options, although some noted inconsistencies in availability.
Customer Service Issues
There were multiple reports of poor customer service experiences, particularly at the front desk, which negatively impacted some guests' stays.
- LMLornie Martinez4 days ago5.0My stay at the Staybridge Suites in Rochester was truly heartwarming. Our space was always kept spotless with such care, which added to the warm, friendly atmosphere that made the hotel feel like home. The entire team like Thomas, Danielle, Lanel, Chef Mark, Marylin, Nyleve,Jesus, Erica, and Alyssa went above and beyond from the moment we arrived — their kindness and customer service made us feel genuinely welcome. This team’s dedication to making guests feel cared for is exceptional — I recommend anyone looking for a comfortable place to rest their head while in Rochester stay here. I absolutely would love to come back!
- CGCasey GerrishNov 17, 20255.0My hockey team has stayed here twice now, and both times we came away feeling welcomed, refreshed, and overall just better about everything which helped us compete at a higher level. The spacious rooms, friendly and attentive staff, and easy setup/check in process makes Staybridge Suites Rochester University one of our top preferred hotels.
- RJRyan JohnsonNov 16, 20255.0awesome experience. Amazing staff. Jesús was the manager did great and very friendly. Also amazing cleaning service and very friendly in Rubi and Marilyn and many others. Fun to be there!! and a great community within the hotel!
- CKcarrie kettellNov 7, 20255.0Great staff!!! John, Tom, Ilene, and Chef Mark were wonderful, friendly and so helpful! My 3 weeks there were filled with making new friends, eating great food and drinks and enjoying my stay. Will miss the staff for sure!
- AAAileen AlvarezOct 12, 20255.0I can’t say enough wonderful things about our wedding experience at this venue! From start to finish, everything was absolutely beautiful and seamless. The staff truly went above and beyond to make our special day unforgettable. Lanel at the front desk was so kind and welcoming every time we came by—she made us feel at home right away. Marilyn, the housekeeper, kept everything spotless and made sure every detail was perfect behind the scenes. Our suite was absolutely beautiful—so clean, elegant, and comfortable, it felt like a dream to get ready in. And Alyssa, our event coordinator, was simply amazing! She handled every detail with care and professionalism, making the entire planning process smooth and stress-free. Thanks to this incredible team, our wedding day was everything we dreamed of and more. We’re so grateful for their warmth, hard work, and genuine care. Highly recommend this venue to any couple looking for intimate wedding!
Frequently Asked Questions About Staybridge Suites Rochester University by IHG
What are the check-in and check-out times at Staybridge Suites Rochester University by IHG?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does Staybridge Suites Rochester University allow pets?
Yes, the hotel welcomes both dogs and cats.
Is breakfast included with a stay at Staybridge Suites Rochester University?
Yes, a complimentary buffet breakfast is available for all guests.
What fitness amenities are available at Staybridge Suites Rochester University?
The hotel offers a free fitness center with elliptical machines, treadmills, and free weights.
Is parking available at the hotel?
Yes, free parking is available for all guests.
Are there any business facilities at Staybridge Suites Rochester University?
Yes, there is a business center and five meeting rooms available for guest use.
What are some nearby grocery stores around Staybridge Suites Rochester University?
Nearby grocery options include D And L Grocery, D&L Groceries, and Millennium Mini Mart, which can be convenient for guests looking to purchase food and essentials.
Are there dining options near Staybridge Suites Rochester University?
Yes, guests can find nearby dining options such as The Wok (Asian cuisine), Brooks Landing Diner (American), Subway (sandwiches), and D*L Tropical Sensations Take-Out for convenient meals.
What nearby attractions can guests visit near Staybridge Suites Rochester University?
Guests can visit the University of Rochester campus, located close to the hotel, suitable for academic or leisure visits. Additionally, Plymouth Gardens is a notable nearby landmark and historical building.
Is the Staybridge Suites Rochester University accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking as part of its accommodations.