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Welcome to the Holiday Inn Express Hotel in Rochester-Greece
Enjoy a relaxing stay at our Rochester, New York hotel, which offers you premium amenities and an ideal location off Route 104, with quick access to the Rochester business district.
Our Rochester hotel is conveniently located near area attractions including Seabreeze Amusement and Water Park, Highland Park, the Seneca Zoo, and Geva Theater, all just a few miles from our hotel in Rochester, NY. Local AHL affiliate of the Buffalo Sabres the Rochester Americans hockey team. If shopping is your preference, check out the Mall at Greece Ridge, with over 100 unique shops, just one mile from our Rochester, NY hotel.
Business travelers looking for a hotel convenient to Rochester Airport (ROC) will benefit from our location near many area businesses such as Johnson & Johnson, Delphi, Eastman Kodak, Carestream Health and Jabil. Close to our Rochester hotel are several area colleges including the University of Rochester, SUNY Brockport, Rochester Institute of Technology, Roberts Wesleyan and Nazareth College.
Our Rochester, New York hotel aims to bring you top service and comfort with a 24-hour fitness center, free high-speed internet access, and our complimentary "Smart Start" breakfast bar. Book your Rochester hotel room now and Stay Smart at our Holiday Inn Express in Rochester-Greece.
Location
Holiday Inn Express Rochester - Greece by IHG
1635 West Ridge Road, Rochester, NY
14615, United States
Hours
Reviews
3.9
506 reviews
5 stars
219
4 stars
139
3 stars
75
2 stars
35
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service and unhelpful staff, particularly at the front desk.
Cleanliness
While some guests praised the cleanliness of the rooms, others reported issues such as dirty floors and bathrooms.
Breakfast Quality
Breakfast received mixed reviews; some enjoyed it while others found it lacking in quality and variety.
Room Size and Comfort
Several reviews mentioned that rooms were small and uncomfortable, with issues like hard mattresses and cramped bathrooms.
Noise Issues
Guests frequently complained about noise from the street and other guests, impacting their overall experience.
- KBKama BrownNov 1, 20254.0I only want there to use the pool to be honest I promised my granddaughters I would take them swimming so we did
- CRChristine RogerOct 18, 20251.0We were travelling all day across the country, multiple flights. When we realized that a flight delay would have us arriving late, we called the hotel to advise that we would be arriving after 11pm. They assured us that someone would be there and took note of it. When we arrived, the doors were locked. We followed the instructions to press the buzzer to alert the staff to let us in. We pressed the buzzer, knocked and called the front desk (we could hear it ringing) for well over 20 mins. We also called head office and after being passed onto the third person, we were disconnected- with no suggestion other than to wait longer. Someone staying at the hotel finally let us in, which somehow alerted the staff. The person working, came out to check us in and when we told him how long we had been there, he acted like he didn’t care at all. We were clearly exhausted, and upset- but there was no recognition of anything. He kept saying that he was in the back office and can’t hear the phone from there and the buzzer wasn’t working. He didn’t apologize, he acted like nothing was wrong at all. He proceeded to check us in as if nothing had happened. The combination of lack of concern, poor service and awful customer service from IHG was appalling.
- TTTech611Sep 30, 20255.0Breakfast was ok but not the best. Eggs were cooked well. Pancake maker was ok but not great. Oatmeal was not good and cinnamon rolls were dry. Shower was hot Room was clean. Pillows were too soft and flimsy.
- PEPatricia EckertSep 14, 20251.0We were put in a Handicap accessible room. Which means the shower was half the size because of the set up needed for a wheelchair There was not one counter to set your toiletries on The one Small sink was about 2 feet off the ground.. Don’t stay in this hotel Go right across the street and find a much better one such as the Hampton Inn.
- PJPedro Carpio JrSep 11, 20255.0Great people that work there we had an issue with conditioner and they fixed it
Frequently Asked Questions About Holiday Inn Express Rochester - Greece by IHG
What accessibility features does Holiday Inn Express Rochester - Greece offer?
The hotel offers accessible parking and is mobility accessible with an elevator available.
Is breakfast included with the stay at Holiday Inn Express Rochester - Greece?
Yes, a complimentary buffet breakfast is available for all guests.
What are the check-in and check-out times?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does Holiday Inn Express Rochester - Greece provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Holiday Inn Express Rochester - Greece?
No, pets including cats and dogs are not allowed at the hotel.
Is there a fitness center at the hotel?
Yes, there is a fitness center available for free, equipped with elliptical machines and treadmills.
Is housekeeping provided daily during my stay?
Yes, housekeeping services are available daily.
Are there any nearby dining options close to the hotel?
Yes, nearby dining options include Olive Garden Italian Restaurant and TC Hooligans Bar and Grill where guests can enjoy Italian cuisine and a bar atmosphere respectively.
How can guests get around or access transportation near the hotel?
Guests can use Hummingbird Taxi, a nearby taxi and airport shuttle service, for convenient transportation around Rochester and to/from the airport.
What attractions are near Holiday Inn Express Rochester - Greece for leisure activities?
Nearby attractions include Seabreeze Amusement and Water Park, Highland Park, and the Seneca Zoo, which guests might visit before or after their stay.