Business Details
About
Hotel
A dramatic glass-enclosed Atrium sets the scene at the beautiful DoubleTree by Hilton Hotel Rochester. Business travelers and vacationers alike enjoy our first-class facilities. Stay in shape in our 24-hour modern fitness room and enjoy the large heated indoor pool. Our spectacular plant-filled Atrium houses it all.
The hotel has 247 guest rooms and a luxurious suite, providing all the amenities that matter the most to you. Thoughtful amenities include individual climate control, 55-inch televisions with remote controls, On-Command video, high-speed internet, spacious work desks, mini-refrigerators, safe, hair dryer, coffeemaker, iron and ironing boards and the latest safety features. Take advantage of our Business Center, accessible 24 hours a day.
For a pleasant dining experience, our restaurant Bistro 252 serves breakfast daily. Lunch, dinner and cocktails are available in the Atrium Trellis Lounge.
DoubleTree by Hilton Hotel Rochester is just minutes to Bill Gray's Regional Iceplex, the George Eastman House, Memorial Art Gallery, Rochester Museum & Science Center, Strong Museum of Play, Seabreeze Amusement Park and the Seneca Park Zoo. Frontier Field, Blue Cross Arena, Dome Arena, Buffalo Bills training camp at St.John Fisher College and Marketplace Mall are only a short drive away.
This DoubleTree by Hilton hotel in Rochester is centrally located for several companies including L3Harris, Paychex, Wegmans, University of Rochester-Strong Memorial Hospital, Xerox, 3M, Calero, Crosstex and Mersen.
Location
DoubleTree by Hilton Hotel Rochester
1111 Jefferson Road, Rochester, NY
14623, United States
Hours
Reviews
4.0
1,976 reviews
5 stars
936
4 stars
529
3 stars
234
2 stars
121
1 star
156
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty rooms, mold, and cockroaches.
Staff Performance
While some staff were praised for their friendliness, many reviews noted unprofessional and unhelpful service.
Renovation Problems
The hotel is undergoing renovations, leading to construction noise and unfinished areas, which negatively impacted guest experiences.
Room Maintenance
Guests reported various maintenance issues, including broken locks, malfunctioning elevators, and inadequate cleaning.
Dining Experience
Food quality and service in the dining area were frequently criticized, with reports of cold food and long wait times.
- JRJustin Riddle1 day ago1.0Terrible service at check in, the hotel is under construction and the “manager” at check in was terrible and the GM didn’t give a crap either. I only stayed here because we had to but I would avoid.
- KRKayla Rizzo6 days ago5.0This is one of my favorite Rochester hotels - the ambiance is top tier, the staff are always friendly, and the amenities are worth every dollar!
- CRCharles RotyNov 13, 20251.0I stayed here in August and was extremely disappointed in both the staff and the room. I had reserved a room with a King bed and walk in shower. When I arrived I was given a room with two queen beds and tub shower. The shower was stained and only had cold water. When I reached out to the front desk they told me there was nothing they could do despite the fact I paid I higher rate for the king room, and also refused to compensate me in anyway like a meal voucher or anything. After 2 days into my 4 day trip they were able to give me a different room which did have a working shower but it did not have any shampoo or conditioner. Overall the hotel felt rundown. None of the phone that were in the two rooms worked and the staff were extremely rude as I tried to get the room I had reserved. They just generally didn't seem to care about their guests. The hotel was also just dirty. Trash and food left outside guests rooms long enough for bugs to be over them. Smells of cigarettes filling the stairwells. I never tried the food here since the breakfast costs 15 dollars and looked less than appealing. If this were not a business trip and I had to pay out of my own pocket I would have been demanding a refund and gone to the Home2Suites across the street. At least there the staff actually appears to care.
- MSMark ScharlockNov 11, 20253.0My family and I love this hotel we stay every couple of months. One of the reasons we love is because our 2 young girls love the indoor pool. When we arrived 11/10 we were informed that it was closed. The next morning we had some time before departure and it was still closed. The website of course tells and shows an indoor pool but NOTHING on the site informing of a closure. VERY DISAPPOINTING
- JSJeremy StrausbaughNov 9, 20253.0Not a good value. Extremely over priced. Service at the restaurant was terrible. Issues with the thermostat in our room right off the bat. They fixed it, but why do I have to deal with this at over $200 a night.
Frequently Asked Questions About DoubleTree by Hilton Hotel Rochester
What are the check-in and check-out times at DoubleTree by Hilton Hotel Rochester?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is breakfast available at the hotel?
Yes, breakfast is available at Bistro 252 within the hotel.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are there any fitness facilities available at the hotel?
Yes, there is a free 24-hour modern fitness center available for guests.
What dining options are available onsite at the DoubleTree by Hilton Hotel Rochester?
The hotel features two restaurants: Bistro 252 serving breakfast and The Atrium Lounge offering lunch, dinner and cocktails.
Is parking available at the hotel?
Yes, free self-parking is available for guests.
Does the hotel provide airport shuttle services?
Yes, the hotel offers a free airport shuttle service for guests.
Are there accessible parking and elevator facilities for guests with mobility needs?
Yes, accessible parking and elevators are available at the hotel to accommodate guests with mobility needs.
What nearby restaurants can guests visit for a meal outside the hotel?
Nearby dining options include Cici's Pizza, Five Guys, Joe's Brooklyn Pizza, Burger King, Dairy Queen, Wild Noodles, and Moe's Southwest Grill.
What local attractions are close to the hotel that guests might enjoy visiting?
Guests can visit Bill Gray’s Regional Iceplex, George Eastman House, Memorial Art Gallery, Rochester Museum & Science Center, Strong Museum of Play, Seabreeze Amusement Park, and Seneca Park Zoo, all located just minutes away.