Business Details
About
Hotel
Located in Rochester,NY, the Best Western The Inn at Rochester Airport is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western The Inn at Rochester Airport
395 BUELL RD, Rochester, NY
14624, United States
Hours
Reviews
3.9
668 reviews
5 stars
278
4 stars
194
3 stars
105
2 stars
36
1 star
55
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Feedback on room cleanliness was mixed, with some guests reporting clean rooms while others noted issues like dirty sheets, mold, and unclean bathrooms.
Staff Service
Many customers praised the staff for being friendly and accommodating, though there were instances of unresponsive or unprofessional service.
Location
The hotel is conveniently located near the airport, making it a suitable choice for travelers, but noise from aircraft was frequently mentioned as a disturbance.
Breakfast Quality
The breakfast offerings received varied reviews, with some guests finding it satisfactory while others described it as lacking or subpar.
Value for Money
Guests appreciated the affordability of the hotel, especially for its proximity to the airport, but some felt that the quality did not meet expectations for the price.
- PPPhsNov 3, 20254.0Clean hotel. Excellent location. Airport pick up service was great. Breakfast also had multiple options. Staff was very friendly.
- LZL ZhengOct 25, 20251.0My room was situated at the far end of the hallway. While the room itself was satisfactory and clean, the noise from passing aircraft was disruptive. This significantly impacted my ability to sleep, as I was frequently awakened by the planes. Consequently, I did not experience a restful night. When I addressed this issue with the front desk attendant the following morning, he offered no verbal response and merely gestured with his shoulders.
- SNsonu nikhilOct 22, 20255.0Excellent staff and clean room. Good breakfast as well. No issues
- DPDonald PattersonSep 13, 20252.0My group rented 2 rooms August 8 and 9 2025. When we returned to the rooms the second night, neither room had been cleaned or made up. Since it was getting late and we had to be up a 4 AM the next morning to catch an early flight out, we did not complain, but we were not happy.
- KKKaylaSep 5, 20251.0They are picking and choosing who to charge a deposit. If you never stayed there before they Charge a deposit but if you have, you don’t have to pay one. My cousin stays frequently I had her go in they didn’t charge her. I’ve never been there before and they they charged me. That’s not in the policy, so would I be wrong to file a discrimination lawsuit?? Cause that’s not on your policy🤣
Frequently Asked Questions About Best Western The Inn at Rochester Airport
What are the operating hours of Best Western The Inn at Rochester Airport?
The hotel operates 24 hours a day, 7 days a week, providing round-the-clock service.
Is there a fitness center available at the Best Western The Inn at Rochester Airport?
Yes, the hotel features a fitness center for guests to use.
Does the hotel offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available for all guests throughout the property.
Is the Best Western The Inn at Rochester Airport a smoke-free property?
Yes, it is a smoke-free property, ensuring a clean and healthy environment for all guests.
Where is Best Western The Inn at Rochester Airport located?
The hotel is located at 395 Buell Rd, Rochester, NY 14624, United States.
What kind of customer service can guests expect at this hotel?
Guests can expect superior customer service that aims to meet all their needs and exceed their expectations.
Are there any promotions available at the Best Western The Inn at Rochester Airport?
Yes, there is a featured offer where guests who stay 2 nights receive a $50 Best Western Gift Card.
Can I find restaurants near the Best Western The Inn at Rochester Airport?
Yes, TacoDero, a restaurant and lounge that also offers smoothies and juice bars, is nearby and a great dining option for guests before or after their stay.
What corporate offices are located near the hotel?
Buell Automatics, Inc. is a nearby corporate office, which may be convenient for business travelers staying at the hotel.
Does the proximity to the airport benefit hotel guests?
Yes, the Best Western The Inn at Rochester Airport is conveniently located near the Rochester Airport, making it an ideal choice for travelers looking for easy access.