Business Details
About
HotelBest Western
Located in Rochester,NY, the Best Western The Inn at Rochester Airport is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western The Inn at Rochester Airport
395 BUELL RD, Rochester, NY
14624, United States
Hours
Reviews
3.9
676 reviews
5 stars
281
4 stars
196
3 stars
105
2 stars
36
1 star
58
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including dirty rooms, unclean bathrooms, and unpleasant odors.
Staff Performance
While some guests praised the staff for being friendly and accommodating, others reported unprofessional behavior and lack of responsiveness.
Location and Convenience
The hotel is frequently noted for its convenient location near the airport and the availability of shuttle services.
Breakfast Quality
Guests expressed dissatisfaction with the breakfast options, describing them as limited and of poor quality.
Maintenance Problems
Several reviews mentioned maintenance issues, such as malfunctioning appliances, poor water pressure, and general disrepair.
- NBNikhil Bamarajpet3 days ago5.0Great hot breakfast every morning! Staff is wonderful and very helpful! Good rooms. What more can you ask for?
- JWjeannine weiss4 days ago4.0Convenient, clean, polite service
- JFJoe FarrellDec 31, 20251.0Horrible hotel. Shuttle service did not work. Left stranded at 11 PM at airport. . No soap in dispenser in shower. No lotion or hand soap in dispenser. Hair dryer did not work. Rooms smelled. Years ago it was wonderful. Really gone downhill
- SMShaun MasavageDec 13, 20255.0Convenient, clean, and easy. They have that covered and a free breakfast as well. Good location and nice staff. Recommended!
- BSBarbara SodumsDec 10, 20251.0Tiny room with empty soap, lotion and tissue dispensers.
Frequently Asked Questions About Best Western The Inn at Rochester Airport
What are the operating hours of Best Western The Inn at Rochester Airport?
The hotel operates 24 hours a day, 7 days a week, providing round-the-clock service.
Is there a fitness center available at the Best Western The Inn at Rochester Airport?
Yes, the hotel features a fitness center for guests to use.
Does the hotel offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available for all guests throughout the property.
Is the Best Western The Inn at Rochester Airport a smoke-free property?
Yes, it is a smoke-free property, ensuring a clean and healthy environment for all guests.
Where is Best Western The Inn at Rochester Airport located?
The hotel is located at 395 Buell Rd, Rochester, NY 14624, United States.
What kind of customer service can guests expect at this hotel?
Guests can expect superior customer service that aims to meet all their needs and exceed their expectations.
Are there any promotions available at the Best Western The Inn at Rochester Airport?
Yes, there is a featured offer where guests who stay 2 nights receive a $50 Best Western Gift Card.
Can I find restaurants near the Best Western The Inn at Rochester Airport?
Yes, TacoDero, a restaurant and lounge that also offers smoothies and juice bars, is nearby and a great dining option for guests before or after their stay.
What corporate offices are located near the hotel?
Buell Automatics, Inc. is a nearby corporate office, which may be convenient for business travelers staying at the hotel.
Does the proximity to the airport benefit hotel guests?
Yes, the Best Western The Inn at Rochester Airport is conveniently located near the Rochester Airport, making it an ideal choice for travelers looking for easy access.