Brand Certified
Best Western Rochester Marketplace Inn
3.8(1008 reviews)
Certified by Best Western Rochester Marketplace Inn • Mar 01, 2026
Business Details
940 JEFFERSON RD, Rochester, NY
14623, United States
Certified by Best Western Rochester Marketplace Inn • Mar 01, 2026
(585) 427-2700
Certified by Best Western Rochester Marketplace Inn • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Rochester Marketplace Inn • Mar 01, 2026
About
Certified by Best Western Rochester Marketplace Inn • Mar 01, 2026
HotelBest Western
Located in Rochester,NY, the Best Western Rochester Marketplace Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Rochester Marketplace Inn • Mar 01, 2026
Best Western Rochester Marketplace Inn
940 JEFFERSON RD, Rochester, NY
14623, United States
Hours
Certified by Best Western Rochester Marketplace Inn • Mar 01, 2026
Reviews
3.8
1,008 reviews
5 stars
395
4 stars
310
3 stars
147
2 stars
55
1 star
101
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty rooms, unmade beds, and unpleasant odors.
Staff Performance
While some guests praised the friendliness and helpfulness of staff, others reported rude service and unprofessional behavior.
Maintenance Problems
Guests frequently mentioned maintenance issues such as broken elevators, malfunctioning air conditioning, and outdated facilities.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some guests finding it satisfactory while others criticized the lack of variety and poor quality.
Customer Service
Many customers expressed frustration with the management's responsiveness and handling of complaints, particularly regarding billing and room issues.
- PTPatrick Thies5 days ago1.0I live out of state and booked a room there. Cost was okay until I got there and found out I had to pay another $100 incidental fee which was never mentioned on their site and supposed to be refundable but never refuded. I didn't even get the room I booked. Never again!!!
- MMMooshiemoo MartinezFeb 21, 20261.0Did not receive the room I booked. I called all day to try to confirm prior to my arrival and no one picked up the phone. Then come the morning( I still stayed because I paid for the room days in advance) gathering my things in the morning saw a mouse run across my room. So that was cool
- MMmlopatFeb 16, 20265.0Great value. Greg is awesome.
- LPluke PFeb 13, 20265.0Great location, friendly staff, clean quiet rooms, nice breakfast.
- JRJeffery RodgersJan 23, 20261.0This hotel is deplorable. Smells like marijuana and filth throughout. Mouse feces is present in the rooms and hallways. The staff is unable to make decisions on their own and management is not accessible. This was the worst hotel that “MyHockeyTournements” has ever arranged for our family. We left without guarantee of a refund. The facility is a house of ill fame and clearly only exist for that reason alone.
Frequently Asked Questions About Best Western Rochester Marketplace Inn
What is the address of Best Western Rochester Marketplace Inn?
The hotel is located at 940 Jefferson Rd, Rochester, NY 14623, USA.
Does Best Western Rochester Marketplace Inn offer free WiFi?
Yes, free WiFi is available for all guests at the hotel.
What are the operating hours of Best Western Rochester Marketplace Inn?
The hotel is open 24 hours a day, 7 days a week.
Which brand does the Best Western Rochester Marketplace Inn belong to?
This hotel is part of the Best Western brand.
What special promotions does Best Western Rochester Marketplace Inn currently offer?
Guests who stay 2 nights can receive a $50 Best Western Gift Card.
How can I contact Best Western Rochester Marketplace Inn by phone or fax?
You can call the main phone number at +1 585-427-2700 or fax at +1 585-427-8504.
Is there a website to book rooms at Best Western Rochester Marketplace Inn?
Yes, you can book rooms at https://www.bestwestern.com/en_US/book/hotel-rooms.33132.html
What nearby places might be of interest to guests staying at the Best Western Rochester Marketplace Inn?
Guests can visit local services like Cavco Services Inc for cleaning needs or Verizon Wireless for mobile phone services nearby.
How can nearby places like Verizon Wireless enhance a guest's stay at Best Western Rochester Marketplace Inn?
Guests can conveniently purchase mobile devices or resolve telecommunications needs at the nearby Verizon Wireless store during their visit.
Are there cleaning service providers close to Best Western Rochester Marketplace Inn?
Yes, Cavco Services Inc, offering janitorial and carpet cleaning services, is located near the hotel.
Brand Certified Facts from Best Western Rochester Marketplace Inn
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Certified March 01, 2026Yext Knowledge Graph
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