Best Western Rochester Marketplace Inn

Reviews

• GR

  Greta Roberts

  Jan 4, 2026
  1.0
  Had to be moved this evening to another room due to mice issues .the front desk clerk was nice to switch rooms and they keys that was programmed didn't work we attempted 3 times to fix problem was not resolved the clerk was nice enough to let us in .the room I was previously staying in room 103 with my daughter there was no microwave the toilet was hard to flush and we had a mice issue .now we were moved to room 213 and the room smells like cigarettes and the box spring on the bed I'm on is dirty and not properly covered. I am so over this .and to make matters worse I am sick and had to go through this 😪and tv remote is broken .what an awful evening and experience I'm having
• GG

  George

  Nov 23, 2025
  4.0
  The hotel service and staff were friendly and helpful. The room was a suite with a couch , the frig worked great ( keep everything very cold) the microwave was small but adequate. The hot water was plentiful. The bed was firm but comfortable enough. The rug was old and worn. The TV had plenty of channels. The only problem was the Toliet! It was elongated but had a small round seat !! Ridiculous it should have been replaced long ago ( see photo ) the top of the tank didn't sit correctly as the internal works were higher than the tank walls. The parking was fine and there are electric charging stations there as well. The surrounding area has plenty of stores and restaurants for anyone's needs. The daily breakfast was good... juices , coffee /tea , some fruit , cereals, waffle maker and the hot foods served were sausage links or patties ( no bacon during my 9 day stay ) but scrambled eggs or omelets or flat round cooked ( like on a Mc muffin ) there was also small potatoes usually. Overall very satisfying. Decent gym and facilities.
• AR

  Amy Roth

  Nov 16, 2025
  2.0
  Very dated hotel that needs updates. If traveling to Rochester, I would recommend trying to find a newer hotel in the area.
• RM

  Ryan Marsh

  Oct 13, 2025
  2.0
  If nostalgia for bad decisions had a smell, it would be the hallway of this hotel. From check-in to check-out, this place was a full sensory experience — mostly unpleasant. The staff acted like smiling was against company policy, the “breakfast” looked like it was left over from a Y2K bunker, and the rooms… let’s just say they came with bonus wall décor in the form of towel racks hanging on by a single screw. The hallways smelled like an 80’s casino — if you close your eyes, you can practically hear the slot machines and cigarette smoke whispering, “you shouldn’t have stayed here.” 🎰 And let’s not forget the elevator. Calling it “broken” feels generous — I’ve seen glaciers move faster. It took days to get between floors. By the time we made it to the lobby, we were older, wiser, and questioning our life choices. If you’re into immersive experiences, this hotel is for you. Every minute is an adventure — will the towel rack fall? Will the elevator open? Will you ever find the source of that smell? Would I stay again? Only if every other building within 100 miles spontaneously combusted.
• OM

  Onofrio Meli

  Oct 5, 2025
  3.0
  ⭐️⭐️⭐️½ — “A Night at the Henrietta Time Capsule” Let me start with the positives — the front desk crew at the Henrietta Best Western could charm the horns off a billy goat. Polite, professional, and downright pleasant. Check-in was smoother than the hotel’s weak coffee. Speaking of which, breakfast was your standard carb carnival — waffles, cereal, eggs of mysterious origin — but the coffee tasted like someone whispered the word “caffeine” over a pot of hot water. The juice machine? Out of order. Probably in therapy after years of overwork. The room itself was pretty clean, but stepping inside felt like I’d accidentally traveled back to 1987. The floral bedspread, pastel walls, and brass lamp combo screamed “Miami Vice on a budget.” I half-expected to find a VCR and a stack of Blockbuster late fees on the dresser. Now… the bed. Oh, the bed. The fitted sheet was clearly too small for the mattress — like it had dreams of being a twin but got drafted into king-size duty. Every toss and turn turned into a wrestling match. By 2 a.m., the sheet had given up entirely, leaving me exposed to a mattress stain that told a story I did not want to read. After a midnight bathroom trip, I came back and accidentally flopped straight onto it — a moment of horror and humility I won’t soon forget. All in all, not a bad stay if you don’t mind a few quirks and a nightly battle with the bedding. For the price, you get friendly staff, a decent night’s rest (if you win the sheet war), and a complimentary trip back to the Reagan era. Would I stay again? Maybe… but I’m bringing my own coffee — and my own sheets.

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