Best Western Rochester Marketplace Inn

Reviews

• ES

  Eric Schumann

  1 day ago
  2.0
  We got a room her for a local event this weekend, and specifically selected the Best Western because it claimed to have a EV destination charger. When we arrived, the dedicated Tesla charger had been torn out a few months earlier and replaced with a for-profit charger that was charging almost a dollar per kWh. This took the room form being a good deal to being a pretty crappy deal. The breakfast was complete crap. They served powdered eggs, crappy sausage an some stale toast and bagels. They had cheerios, honey nut cheerios and lucky charms, which I guess works if you like cheerios. Instead of decent individually packed yogurt, they had some monstrous machine that produced an unappetizing white sludge that resembled yogurt. The room was marginal, with the hallways outside having an occasional faint waft of pot. The heat/cool in the room was setup to blow into the curtains in a way that prevented it from working properly if the curtains were closed. The bed was remarkably uncomfortable, and was furnished with an almost abrasive blanket and four of the saddest, flattest pillows I've come across. About the only thing going for the place is its convenient location. I know you get what you pay for, but in this case, we didn't even get that little. I think, next time, I'll sleep in my car instead. It'll still suck, but at least I wont pay for it.
• JP

  Jamin Petrie

  3 days ago
  1.0
  Save your money and go to a different place unless you enjoy mice shit and ants in your bed. I came expecting for this hotel not to be the best hotel in the world but not expecting it to be this bad. The place smells like weed it’s run down the bathroom is very crusty. So if you plan on staying I advise you don’t.
• SC

  Samuel Cooper

  Apr 5, 2026
  4.0
  Everything was good when me and my family arrived here nice people stayed 3 nights lady was really nice thanks for the kind service even tho we had a few problems first day!
• AP

  Aiden Pellegrino

  Apr 1, 2026
  1.0
  I dont know how to start of how bad this hotel was. Breakfast was garbage. Rooms felt like a horror movie with everything nearly working. Bathroom door did not lock. Elivatee smelled horrible. Rethinking my life decision of should I used the stairs when it started shaking and thinking. Room service came nocking Evan with the privacy card on and tried to get in properly to Rob us. Long story short I wouldn't got to this hotel if I was paid to. Like I had check for bedbugs type bad
• PM

  PAUL MINTURN

  Mar 22, 2026
  5.0
  One of the best experiences I've had of late. Got a great deal on the rate which included a very nice breakfast bar. Fridge and microwave. Clerk (Greg) saw I had a cane and put me in the handicap room which was very helpful. Bed was just the right firmness. This will be my home base when I come back to the area.

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