DoubleTree by Hilton Poughkeepsie

Reviews

• ML

  Mia Garret, LCSW

  5 days ago
  4.0
  This review will be multi-faceted due to the nature of our experience. Let's start with the stars earned. We hosted my MIL's 65th birthday celebration in the terrace ballroom. We worked with Michelle on the party details and she was incredibly communicative, professional, kind, and solution focused. The food was great, her staff was wonderful, and she stayed for the entire event to ensure we had everything we needed. Now, the issue came in when we attempted to reserve 10 rooms including 2 suites for the birthday girl. Imani in sales was so incredibly difficult to work with. I asked her several times to call me, but she completely ignored the request. After communicating through email and her assurance that our rooms would be booked for the weekend, she informed us that we would have to check out a day earlier than we requested. Thank God for Brittany at the front desk, who made our check in process seamless. I wish I could give the experience 5 starts, but working with Imani added a level of stress that was completely unnecessary. We will definitely be back to this beautiful hotel, and greatly appreciate Brittany, Michelle, and staff for making our stay and celebration one to remember!!
• SS

  S Santo******

  Feb 23, 2026
  1.0
  I have rarely been this disappointed in a hotel stay, and I've stayed in many. The only redeeming qualities of this place were Henry—the absolute standout employee. Joshua and the rest of the desk staff are wonderful I have no problems at all with them, Henry, in particular, was professional, warm, genuinely helpful, and a pleasure to interact with every time. His positive demeanor and talent shine through despite the surroundings, and honestly, this hotel doesn't deserve someone of his caliber. I sincerely hope he finds a 5-star property where his skills and personality can be properly appreciated and rewarded—this place is stifling him. Everything else was a nightmare. The smoke detector in the room flashed an incredibly bright LED every other second, bright enough to light up the entire room and visible even through closed eyelids. I barely slept at all, which made my 10-hour drive south the next day dangerous and miserable. The food was outrageous. What they charged $32 for was essentially a $3 Walmart steak—80% fat, less than half an inch thick, and inedible. I could have bought a proper NY strip and some Sterno and done far better myself. The night bartender was cold and completely unpersonable, making an already poor dinner experience even worse. I still can't believe I left a tip. The room's mechanical issues were endless: I had to "repair" the shower after every single use just to get it to function. The door lock felt like something from a Sherman tank—it took nearly breaking the handle to open it, and when closing, if you didn't let go carefully, it slammed shut with the force of an angry teenager. The elevators were bizarrely disorienting—every ride up or down induced vertigo and made my head spin. And the location? Let's just say it's... not ideal. This hotel is frustrating on many level's. I will never return, and I strongly advise others to look elsewhere. The only bright spot was Henry and the front staff—again, he deserves so much better.
• ME

  Michael Ehrlich

  Feb 21, 2026
  2.0
  Got upgraded to a suite as they gave my room away though thermostat in room doesn't work and only couldn't even get a warm shower at 730am. They need to tear this place down. (Hilton gold member who has never left a bad review at a hilton)
• MS

  Melanie Sanchez

  Feb 17, 2026
  2.0
  We booked a staycation weekend for Valentine's Day. The day we were supposed to check in, we called ahead to ask if there was a chance of early check in. MISA was the woman who answered the phone. To start, she told me there wasn't any reservation in our name. I spelled it a few times, and when she still insisted it wasn't there, we asked her to spell it back to us and, in the most condescending tone, she refused, then promptly hung up on me! That was only the beginning of our problems! I finally spoke with Brittany, the manager, and SHE found our reservation without an issue. Once we got there, we did complain about the horrible customer service we received, and we wanted an apology from Misa. Instead, she stood there with a fake smile and pretended to not know what we were upset about! Once we got in the room, only one of the curtains would open, so getting daylight in there wasn't easy, and although the TV was working at first, it wouldn't turn back on when we tried again. I called down to the desk, and Misa told me she would "send an engineer up". She never sent anyone, and that was confirmed when WE came downstairs and asked for help from the much more competent Brittany. For the most part, the room was comfortable, but the water pressure in the shower was almost nonexistent whereas the pressure in the bathroom sink was so crazy hard that it was impossible to use on anything more than a trickle! The coffee in the room was terrible as well. Now, let's talk about the hotel restaurant. For our troubles with Misa, we were offered free dinner, so we gave it a chance. Well, I ordered salmon that was supposed to come with asparagus; it came out with broccoli. I inquired about it and the bartender shrugged her shoulders and blew me off. Mind you, when we reminded them we were to be comped for dinner, they literally only comped the entrees. Not dessert, not even our drinks. The next morning, we came down for breakfast and there was NONE left! They had a huge group of young teens there for a Church retreat, and they obviously did not plan for it! To make matters worse, there was a comedy show that night that we were planning to attend, but when we came down for dinner first, we found a NOTE on the restaurant that said they CLOSED in observance of Valentine's Day! Seriously? Shouldn't that be the one night you stay OPEN? Especially with an event happening? And if you are closing, wouldn't you think to mention it to your guests ahead of time? Or at the very least put up a sign BEFORE the night you choose to close? We ended up going to the Brasserie down the road, who will definitely be getting a great review from me! This place went downhill since it was the Poughkeepsie Grand! It is a rare moment when I take the time to post a negative review, but they completely ruined our Valentine's weekend and the only vacation we've taken in 2 years!
• CB

  Carla Bryant

  Feb 2, 2026
  2.0
  I was here for a quick over night stay with three kids. Check in went great and the additional warm cookies where a plus. It started to go down hill after using the bathroom in my room and the toilet almost overflowed. I contacted the front desk and Pedro was sent up with a plunger. After he spent about 10mins trying to resolve the issue, he showed how I needed to flush the toilet to get it to flush. I was in a time crunch and heading out to a baby shower. At 6:35am I went to use the bathroom and the same issue with the toilet. Front desk contacted and Shurland brought up another plunger. By this time I was annoyed because the kids were sleeping and here I am plunging thr toilet. As I tried to use the shower the whole head fell off and toilet still not flushing. I just wanted to leave at this point and not stay until the check out time. Shurland did try and make it right and gave free breakfast for myself as kids eat free anyway. I should have been offered a different room once the issue with the toilet was addressed as soon as I checked in! As a frequent travel with kids I will not be returning. Definitely a waste of money!!!

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