DoubleTree by Hilton Poughkeepsie

Reviews

• AL

  Alexis Lawless

  3 days ago
  1.0
  I attended a wedding here on November 14, 2025 and I’ve never had such terrible service at a wedding. They told me my food wasn’t going to come out because they didn’t have enough salmon. And then the mother of the bride asked for it and it magically came out. I was the last table to get food and only got food because I had to ask the server about it. The server told me that they are always low on staff. There was one bartender for the cocktail party and one bartender at the reception. It took about a half hour to get a drink. The food was hard and ice cold when I got it.
• DC

  Dean C

  Nov 13, 2025
  2.0
  The staff at this Hilton location were genuinely kind and professional, but the room itself was so uncomfortable that it completely undermined the purpose of the stay. I pay for a hotel primarily to sleep well, and the climate control failure made this impossible. Upon check-in, I immediately informed the front desk that my room was warm and stuffy. I was told fans are not provided. The main problem was the room temperature, which rose from 72°F to an unbearable 75°F by morning. The thermostat was ineffective, as there was no fan circulation and the A/C was not operational. Crucially, the window was screwed shut, leaving no option for fresh air. I requested maintenance, and the process was disappointing. The first technician admitted he was new and couldn't resolve the issue, though he did confirm the hotel had shut off the boiler and there was no AC running. A second technician arrived with a drill, and his solution was to unscrew the window to allow it to open. While he did manage to get the unit to blow some air, it remained warm. It is unacceptable for a hotel to provide rooms that lack basic, functioning climate control. The primary expectation of comfort and sleep was completely unmet. I could have gone camping if I didn't want the basic amenity of a cool room. While the staff were great, the physical state of the room makes this hotel impossible to recommend.
• LE

  L E

  Oct 31, 2025
  1.0
  Would not let food delivery deliver to my room. I give these people my home address that deliver to my door! Made me come down at 11:30 after traveling all with my kids to collect my food…only to be bumped into and shoved by drunk people. shame on this location.
• TS

  Tani Shtull-Leber

  Oct 29, 2025
  1.0
  Not family friendly and manager is quite rude. Most importantly for those coming with small kids, this hotel does not provide beds for kids. No cribs, no Pack and Plays, not cots, not floor mattresses. Nothing. We learned this too late and had to buy a Pack and Play for our baby after picking up our rental car and then put our toddler to sleep on the floor. Almost $2000 for a long weekend and they don't provide beds for kids. Terrible for young families. Second, the manager is rude and condescending. When I expressed my frustration over the above he said he "would see what he could do" and get back to me. After 3 days in the hotel I never heard from him. I assumed he may have applied a discount to our bill, but when we saw the bill learned that was not the case. Unfortunately we checked out before he was in for the day so I had to call to discuss what he meant by "see what he could do." I had to call 5 times to get through to him despite the front desk promising that he would call my cell phone "immediately," and then he basically said the Hilton policy is that they don't have to provide beds so he doesn't have to do anything. He then disparaged me for 5 minutes, tried to argue that "following up with me" including him noting me having breakfast with my family and not saying anything, and finally after becoming increasingly rude he offered to give me some Hilton points for my troubles: A whopping 5,000 points. Worth $26 dollars.
• YC

  Yinggang Chen

  Oct 28, 2025
  2.0
  I lived in this hotel from October 21 to 23, 2 nights. First day, the hotel is good. But second day around 5:30am, one room in fourth floor got fired. Alll guests left the rooms and staired down to street, then to lobby. The firefighter really did good job. But the manager on duty seemed not so warmly to guests, at least to my opinion. Nor explanation, neither apologize, which seems not match Hilton service standard. I don’t imagine Hilton’s employer service is so low, till I check out and left the hotel, no one said any word about the firing, and any explanation.

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