DoubleTree by Hilton Poughkeepsie

Reviews

• KB

  Katherine Barahona

  Dec 27, 2025
  1.0
  La peor noche que he pasado en un hotel, la calefacción ( si se le puede llamar así, aún maquina de perillas , que le faltaba una) no trabaja bien, el cuarto estaba súper helado cuando entramos y esperamos como 1 hora a que calentara, y después estaba demasiado caliente, sin opción de regularlo a tu gusto.
• SM

  SaraJane Morano

  Dec 21, 2025
  5.0
  I only waited in the outdoor lobby for my Lyft, but that was an hour and a half until 10pm in single digit weather that no one kicked me out. So very nice place ☺️
• MB

  Maryssa Babicz

  Nov 25, 2025
  1.0
  I recently attended a wedding at this venue. I had the honor of also styling the hair for the wedding party. When I first arrived at 6:30am to start the hair I walked in and thought the place looked beautiful. The makeup artist was waiting at the front desk. There seemed to be some major confusion about where the bride was getting ready. I over heard the bride speaking on the phone to the front desk receptionist and I heard him say we have your rooms reserved for tomorrow. I heard the bride very flustered say no my wedding is today, the guy at the front desk didn't seem like he knew what he was doing or what was going. We stood around and waited a while for them to sort this out. While doing hair I overheard multiple people call the mother of the bride complaining about their rooms as they arrived. People were saying they didn't have hot water and the toilets wouldn't flush. I honestly felt so bad for the mother of the bride having to deal with this while trying to enjoy getting ready with her daughter. Fast forward to the wedding... Cocktail hour seemed extremely disorganized. Arriving into the room it didn't even seem ready. They were still putting food out and the bartender was still setting up. Also not to mention there was only one bartender the entire evening for a wedding of about 130 people. The person in front of me asked for the bride and groom's signature cocktail and I heard the bartender say they didn't have the ingredients. None of the food was out so as they put it out people went right over and got what was there so they ran out quickly, they also never replenished any of the food. I noticed there was also sternos that were lit and never had any food put in them. They had a carving station that wasn't put out until half way through cocktail hour. And there was a shortage on plates, at one point I went up to one of the workers and asked if there was more plates because everyone was walking around looking them. Let me also mention this was the only event going on that evening so in my opinion there was no excuse for only having 1 bartender, running out of food and not having plates. There was never an announcement that it was time to go into the reception room so no one really knew what was going on, the reception seemed to start late because of that. Once in the reception room we went to the bar to try to beat the line, the bartender had to transfer all the alcohol from the cocktail hour room. He told us the bar wasn't going to be open till after the first dances. When they served dinner that also was very disorganized. I noticed some people got served dinner while others did not for a long time after. They started serving dessert trays to tables that never even got their dinners yet. I honestly feel so bad for these people. You work so hard and spend so much money on your wedding day to try and make sure your day goes perfect as possible. This venue failed these people terribly, I hope they will be compensated in some kind of way. I would never recommend this venue to anyone.
• JR

  Jenna Restuccia

  Nov 25, 2025
  1.0
  I recently attended a wedding here on 11/14/25, where I was one of the bridesmaids. The space they gave us to get ready in prior to the ceremony was nice, but that was pretty much the only good thing about the day as far as what the hotel provided. As soon as we entered the cocktail hour it was clear that they were not ready for us (although I’m not sure how or why as the ceremony time was exactly what it was supposed to be, therefore the guests arrived to cocktail hour right on time). They had many stations set up, half of them having completely empty hot trays. Therefore the few stations that did have food ran out quickly because of all the guests going to those stations. They never refilled any empty trays. The remaining stations came out about half way through cocktail hour. The meat for the carving station didn’t come out until 35 minutes in!! They also ran out of plates and silverware. They had one bartender for a wedding of about 130 people…which meant VERY long lines at the bar, waiting over 15 mins to get a drink. Then comes the reception… the service didn’t get any better. They messed up dinner orders, forgot to serve the first course to one of the tables, and we didn’t get served dinner until 9pm (reception started at 6). Everything ran behind after the ceremony. The bride and groom were not checked on by anyone the entire night. There were champagne glasses on the tables, but we never got champagne for the toasts. Plates were left sitting on the tables long after being done eating. They also seemed to have forgotten about serving the wedding cake. The cake disappeared at one point during the reception, but was not served until the reception was completely over, DJ no longer playing and lights being turned on as they came out with the cake. Overall, a very bad experience as far as service. It’s as if they had never had a wedding before, which I know is not the case. As a recently engaged person that is currently looking for a wedding venue, I was curious to see if this would be an option for my wedding. But it has quickly been taken off the list of considerations. I would not recommend Double Tree for any type of event.
• RT

  Rosanna Tallarico

  Nov 24, 2025
  1.0
  I stayed at the DoubleTree in Poughkeepsie for one night, and unfortunately my experience was not what I expected. To start with the positive: the front desk staff was accommodating when I tried to check in early. Even though I only got in about 30 minutes ahead of time, I appreciated their effort and friendliness. However, things went downhill once I got to the room. The room was extremely cold, and despite raising the temperature, it stayed stuck at 62°. Maintenance came up and removed the metal cover on the heating unit, told me it was taken care of, and left. What I didn’t realize was that the thermostat had been bypassed — meaning the heat was now blasting constantly with no way to adjust it. I woke up in the middle of the night to a room that was 83° and climbing. It was unbearably hot and dry, and the thermostat didn’t work at all. By 6 AM, I couldn’t take it anymore. Someone from the front desk came up quickly, but all he did was turn the unit off completely and open the window. I was left with no functioning thermostat and no real solution. When I tried to explain how uncomfortable and unsafe the situation felt, the staff member apologized and literally hurried out of the room without letting me finish. At checkout, I left my name and number and asked for a manager to call me. It’s now been a day and a half, and I’ve received no follow-up. I don’t think I was asking for much — just a room with a working heating system. I can’t understand why the “fix” was to leave the heat blasting nonstop, essentially turning the room into an oven. I genuinely felt sick from how hot and dry it became. I’m disappointed not only with the room condition, but also with the lack of response afterward. I hope management takes this seriously, because no guest should have to go through this.

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