Best Western Potsdam University Park Inn

Reviews

• OG

  Olivia Goodridge

  2 days ago
  1.0
  The receptionists were perfectly friendly. Very understandable. Try the best they can to help however, I don't know if it was the janitor or are the housekeeper that went into my room without infirming me? I did have a I do not disturb sign on the outside of my door. Nobody did not call me From my telephone number which in they have went into my room without letting me know make their way whenever they choose to make their way with put my do not disturb sign inside of the room. Maybe acting like if I'm crazy. Wishing I knew I have it outside cuz I have a picture showing that I added outside I felt like my privacy was invaded, and I'm very upset about it. I have big dreams for the hotel because I come upset every week and I will be coming upstate every week for the next year and a half and I thought that was my home away from home but I will not be staying there anymore because my privacy was invaded. That's why I give the hotel one star for service
• SG

  Shaunna Gayle

  5 days ago
  5.0
  This was a great hotel. General manager Kassia very accommodating and overall sweet & kind person. Will was a fantastic host, overall kind and professional. Alissa just a sweet young lady & very helpful and I can’t forget Kathy who prepared my room before my arrival she did an awesome job everything was so clean. Thank you to all of you that made our stay feel like home. Keep up the good work & we appreciate all of you. This Best Western was the BEST!! Thank you!!
• SS

  Sarah Smith

  Feb 21, 2026
  3.0
  My husband and daughter stayed over for a college tour. I have stayed here before it changed hands and became a Best Western and had no issues. My husband and daughter checked into a half cleaned room with towels and sheets stacked up on a chair, unmade beds and a dirty bathroom that had not been cleaned. My husband brought up the issue immediately with the front desk receptionist. She apologized, cleaned and made up the room herself and credited us (still waiting on the refund…) the night. The front desk staff was amazing but it sounds like the hotels hired traveling cleaning crew needs to be remediated immediately…
• DD

  Donna Deregis

  Jan 18, 2026
  1.0
  Beware on weekends. They accommodate hockey teams who take over the entire hotel. They stay in the lobby all day and night. Kids are screaming and running around hallways till wee hours of the morning while parents hang in lobby. Hotel makes you sign quiet hour agreement upon check in but when I called at midnight to ask them to address it they told me there was no quiet hour policy! Two nights of no sleep. Go elsewhere. There’s a nice Hilton down the street that’s professionally run. I was pulling for this renovated hotel in a great location but they need to get better management and a handle on the behavior of their guests.
• DC

  Dan Caffrey

  Nov 16, 2025
  5.0
  We so loved our stay at the Best Western in Potsdam. From the moment we walked in, Will and all of the staff were friendly, helpful, and made us feel right at home. Will was especially kind to our son, from bringing out Halloween candy to giving him a Spider-Man coloring book to keep him busy. We won't forget our trip, and hope we to someday make it back to The North Country and the good people here. Thank you, Will, and the rest of the Best Western team!

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