Business Details
About
HotelBest Western
Located in Palmyra,NY, the Best Western Palmyra Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Palmyra Inn & Suites
955 CANANDAIGUA RD, Palmyra, NY
14522, United States
Hours
Reviews
4.1
551 reviews
5 stars
287
4 stars
143
3 stars
52
2 stars
29
1 star
40
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted issues with cleanliness, including dirty rooms, mold, and unkempt common areas.
Customer Service
While some guests praised the friendly staff, many reported poor customer service and unhelpful responses to issues.
Location
The hotel is well-located near LDS church history sites, which many guests appreciated.
Breakfast Quality
Breakfast offerings were frequently criticized for being inadequate, with many items running out and poor quality.
Maintenance Issues
Multiple guests reported broken amenities, such as air conditioning, hot tubs, and plumbing problems.
- JHJosh H.Dec 26, 20255.0This place is definitely the best place to stay if you are visiting Palmyra! Comfortable and a convenient location for the historic sites.
- TTThe_ohio_packDec 26, 20254.0Room was nice, had a nice hot tub and workout room
- EJEddie Chaney JrDec 1, 20251.0Upon arrival I was told by the front desk reception that the room was not available because the whirlpool tub controls were broken. They did offer me a 2br suite but that was not what my wife and I wanted. We book the room specifically for the whirlpool tub.
- LBLisa BobbyNov 19, 20252.0Great location. Pictures on line of rooms look great, but the room I'm in is pretty beat up. Dusty. Broken molding laying next to where it needs to be fixed. Looks like drain flies. Hopefully other rooms are better. Poor room lighting- which helps hide the beat up walls and furniture. Gym equipment does not work. Evening staff were very friendly, but unfortunately do not know how to fix or operate equipment. Thre is one chair for the table which is great if you are in the room with no company, but the room has 2 queen beds, so not enouh seating if you're traveling with someone. I will not be returning.
- AYAnnie YNov 9, 20255.0We got into a car accident late at night which totaled the car (deer ran in front of the car) and had to find a place to stay. The employees here were so kind and understanding, gave us a discount, and the room was clean and well furnished. Staying here was the highlight in what otherwise was a shitty situation.
Frequently Asked Questions About Best Western Palmyra Inn & Suites
Where is Best Western Palmyra Inn & Suites located?
Best Western Palmyra Inn & Suites is located at 955 CANANDAIGUA RD, Palmyra, NY 14522, US.
What are the operating hours of Best Western Palmyra Inn & Suites?
The hotel operates 24 hours a day, 7 days a week.
Does Best Western Palmyra Inn & Suites offer free Wi-Fi to guests?
Yes, free Wi-Fi is available to all guests throughout their stay.
What kind of customer service can guests expect at Best Western Palmyra Inn & Suites?
Guests can expect superior customer service that aims to meet all their needs and exceed expectations.
Is there a special offer for guests staying at Best Western Palmyra Inn & Suites?
Yes, if you stay 2 nights, you receive a $50 Best Western Gift Card.
Where can I find more information or book a room for Best Western Palmyra Inn & Suites?
You can visit their website at http://bestwestern.com for bookings and information.
How can I contact Best Western Palmyra Inn & Suites by phone?
You can call the hotel at +1 315-597-8888 for any inquiries or reservations.
What nearby hotels are located close to Best Western Palmyra Inn & Suites?
The Palmyra Inn is located nearby and could be an alternative accommodation option.
Are there any nearby automotive services near Best Western Palmyra Inn & Suites?
Yes, Haverts Garage, offering automotive repair and tire services, is nearby for vehicle maintenance needs.
How can nearby places like Palmyra Inn and Haverts Garage be useful during my stay?
If you need alternative lodging, Palmyra Inn is close by; for vehicle repairs or tire services, Haverts Garage is conveniently located nearby your hotel.