Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to the Holiday Inn Express and Suites Oswego NY.Our freshly appointed & modern hotel is located in close proximity to all major travel routes including State Route 104 and State Route 481. Located in Upstate New York our hotel is about 35 miles north of the city of Syracuse. Both corporate and leisure travelers will find our hotel well suited for any needs they may have. Our goal is to provide our guests a stay that is both productive and relaxing. We are close to most major employers in the area including Constellation Energy, Exelon Energy, Oswego Health, and Novellis Corp to name just a few. Oswego is home to the well-known Harbor Fest featuring three days of events and a huge fireworks display during July and Suny Oswego is known abroad for their excellent Hockey program.Outdoor activities are also abounded and include World Class Sports Fishing and boating on Lake OntarioAdditionally, our hotel is located within close proximity of Oswego Speedway. Guests of the Holiday Inn Express and Suites Oswego may also enjoy our heated indoor pool area, Fitness Center, 24 hour Business Center and free Hot Continental Breakfast. We also feature a large meeting space available to accommodate our guests for gatherings and business meetings. A standout in Oswego, our hotel offers access to our great local area while providing our guests with all the comforts needed for a great getaway or working environment. Book today!
Location
Holiday Inn Express & Suites Oswego by IHG
140 East Thirteenth Street, Oswego, NY
13126, United States
Hours
Reviews
4.5
355 reviews
5 stars
253
4 stars
65
3 stars
16
2 stars5
1 star
16
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and accommodating, although some reported instances of rudeness.
Cleanliness
Overall, guests found the hotel clean and well-maintained, but there were some complaints about specific cleanliness issues in rooms.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, though some guests noted repetition over multiple days.
Customer Service Issues
Several reviews highlighted significant issues with customer service, including rude interactions and problems with reservations.
Value for Money
Guests expressed mixed feelings about the pricing, with some feeling it was too high for the quality of service received.
- DDDaisy DeanDec 28, 20255.0The woman, wish I had caught her name, who checked us in was very pleasant, helpful and knowledgeable. The rooms were clean and fresh. We enjoyed the pool and large hot tub. 24 hr coffee and the breakfast were also great.
- ABArcher BraunDec 13, 20255.0Connor working at the front desk is the man!!
- RLRick LigeikisDec 7, 20255.0A nice place to stay. Plus they have hot chocolate on this snowy night.
- NCNico CalabreseDec 2, 20251.0Terrible. Don’t bother.
- SSSteven SmithNov 15, 20252.0I made a reservation through the IHG website for a room with two queen beds. My adult son and I were traveling together. We checked in about 4pm, went to the room, and were surprised to find that there was one bed. Upon returning to the desk, we were told that we had been "upgraded" to a king suite. First, it's not actually a suite by any standard definition. Second, that meant one of us would be sleeping on a pullout sofa, hardly an upgrade. When I asked the desk clerk if she would want to sleep on a sofa bed, she replied sarcastically that she had - for a week. After being told that there were no other rooms and that a manager was not available, the head of housekeeping appeared and said she had spoken with the general manager and could have a room with two queen beds ready in a half hour. To change the room type without notice, not even at check-in, is unacceptable. To call it an upgrade was absurd. To lie about the availability of the manager and another room is fraudulent. The room we eventually did receive was nice, and the breakfast was good. The customer service, however, is dismal.
Frequently Asked Questions About Holiday Inn Express & Suites Oswego by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Oswego?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Holiday Inn Express & Suites Oswego offer free breakfast?
Yes, the hotel provides a complimentary buffet breakfast for all guests.
Is Holiday Inn Express & Suites Oswego pet-friendly?
No, pets including cats and dogs are not allowed at this hotel.
Are there fitness facilities available at the hotel?
Yes, a free fitness center with equipment such as elliptical machines, free weights, and treadmills is available for guests.
Is parking available at Holiday Inn Express & Suites Oswego?
Yes, free parking is available for all guests.
Does the hotel provide contactless check-in and digital keys?
Yes, the hotel offers contactless check-in and check-out as well as digital guest room keys.
Is the hotel accessible for guests with mobility needs?
Yes, the property is mobility accessible and has accessible parking and elevator access.
What nearby dining options are available for guests?
Guests can enjoy nearby dining at Ruby Tuesday, a popular American restaurant and burger place, as well as Dunkin' for coffee and donuts and Subway for quick sandwiches.
What nearby attractions can guests visit around Holiday Inn Express & Suites Oswego?
Guests can explore Lake Ontario for world-class fishing and boating, and visit Oswego Speedway for exciting racing events.
Are there convenient transportation options near the hotel?
Yes, the hotel offers a local shuttle service. Additionally, nearby places like Sunoco Gas Station and multiple hotels such as Knights Inn Oswego provide travel conveniences.