Holiday Inn Express & Suites Oswego by IHG

Reviews

• SS

  Steven Smith

  Nov 15, 2025
  2.0
  I made a reservation through the IHG website for a room with two queen beds. My adult son and I were traveling together. We checked in about 4pm, went to the room, and were surprised to find that there was one bed. Upon returning to the desk, we were told that we had been "upgraded" to a king suite. First, it's not actually a suite by any standard definition. Second, that meant one of us would be sleeping on a pullout sofa, hardly an upgrade. When I asked the desk clerk if she would want to sleep on a sofa bed, she replied sarcastically that she had - for a week. After being told that there were no other rooms and that a manager was not available, the head of housekeeping appeared and said she had spoken with the general manager and could have a room with two queen beds ready in a half hour. To change the room type without notice, not even at check-in, is unacceptable. To call it an upgrade was absurd. To lie about the availability of the manager and another room is fraudulent. The room we eventually did receive was nice, and the breakfast was good. The customer service, however, is dismal.
• MS

  Mary Kate La Spisa

  Nov 12, 2025
  5.0
  The entire hotel was clean and fresh. The staff was friendly and helpful. The breakfast was delicious. There was a variety of hot and cold options with plenty of items. They had gluten free and vegetarian items as well.
• DM

  Dawn M

  Oct 19, 2025
  3.0
  First, the good things: it's in a good location with ample parking. Taken as a whole, it seemed clean and in good condition. The breakfast area was nice; seating was spacious, pretty good offerings, and it was clean and well kept up. The bed was comfortable, as were the pillows. There were ample towels and the bathroom was well appointed. It was pretty quiet as well. Now, the negatives. The room seemed mostly clean, but as if it was really well cleaned recently but then maybe used lightly since then. There were crumbs by the coffee machine. Since you see that as soon as you walk in, that's a turnoff. The shower was bright white tile, so the huge curl of black body hair on the wall really stood out. Like, Helen Keller probably could have seen it. The shower itself was great after I rinsed that away and tried to pretend it never happened. Big deals? No. But no one wants to think about the room's previous occupants; and it made me question how well (or if) it had been cleaned before we arrived. I also have a real pet peeve with hotels that can't supply one or two bottles of water per room. It's like, $0.25-50 per bottle. It screams corporate greed and stinginess. The staff was not friendly. The girl who checked us in acknowledged us to the absolute minimum extent possible to accomplish the transaction, didn't welcome us or give us any hotel information at all, which you usually receive at check in. The following morning, I dropped by the desk to tell them the hvac in our room wasn't working. I was speaking to the male desk clerk - because he had acknowledged me - and then the female desk clerk interrupted me multiple times to assure me that I was doing it wrong and didn't know how to operate a hotel room a/c unit. Ma'am, I'm sure you deal with surly people often, but I was being pleasant, didn't complain about being damply warm all night, and had you let me finish my sentences, the entire interaction would actually have gone much faster. Or, you could have just taken my word for it and checked, since I was on my way out for the day anyway. One maintenance employee was honestly the best part of the hotel. He greeted us enthusiastically every time we saw him. The male desk clerk was pleasant as well. The female employees acted as though we were inconvenient charity cases, rather than customers paying a stupid amount of money per night for a mid hotel. I make it a point to bother hotel staff at an absolute minimum so it was uncalled for and off-putting. In short, if this were a $120-150 per night range hotel, I could see past it. For the amount we paid, ($284 on a Friday night and $350 on a Saturday) I'd expect a better class of service. This is not a $350/night hotel.
• VC

  viorica cotelea

  Oct 13, 2025
  5.0
  You are a very friendly staff.
• RE

  Ryan E

  Sep 28, 2025
  5.0
  Close enough to everything

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