Business Details
About
HotelWedding VenueConference Center
Guests Love Syracuse Hotel's Convenient Location! Situated in upstate New York, the Candlewood Suites Syracuse - Airport hotel's location is perfect for easy travel while enjoying the local attractions.
Business travelers enjoy a quick commute from this hotel's airport location in Syracuse, New York. The hotel's guests can use nearby I-81 and I-90 to travel to business destinations and catch a flight from Hancock International Airport (SYR), located a short distance away. The hotel is only minutes from Spectrum, FedEx, Upstate Medical University, St Joseph's Hospital, AMAZON, Lockheed Martin, National Grid, NYS DOT, CSX Rail and NTTS. This hotel's location in Syracuse, New York also provides you with plenty of entertainment options. Catch a sporting event at the Carrier Dome which is one of Syracuse University’s athletic facilities and is located nearby in Syracuse, New York. Our hotel is just minutes from The Lakeview Amphitheater and New York State Fairgrounds. Guests of the Candlewood Suites Syracuse Airport hotel can use an onsite Business Center a 24-hour Fitness Center, Complimentary Coffee in lobby, and an outdoor grill area are just a few of the hotel amenities that help you to Consider Us Home Book today!
Location
Candlewood Suites Syracuse-Airport by IHG
5414 South Bay Road, North Syracuse, NY
13212, United States
Hours
Reviews
3.1
711 reviews
5 stars
209
4 stars
138
3 stars
94
2 stars
61
1 star
209
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty sheets, mold, and unclean kitchens.
Staff Performance
While some guests praised the staff for being friendly and helpful, many others reported poor service and unresponsive management.
Condition of Facilities
The hotel is described as outdated and in disrepair, with many rooms showing signs of neglect and requiring urgent renovations.
Value for Money
Guests expressed disappointment with the quality of the hotel relative to its price, often feeling it was not worth the cost.
Location Convenience
The hotel is conveniently located near the airport, which some guests appreciated despite the overall negative experience.
- NHnathan howard5 days ago1.0They are charging full price for the room, but the construction they are doing is so unbelievably loud your whole room is shaking and vibrating from it. Saws, hammer drills, air chisel, banging. It was non stop all day construction. It would have been quieter to sleep in the middle of the aisle in Walmart. I'm telling you, this is absolutely ridiculous. They should have gave us a room away from construction or warn us before even booking this crap. Room is echoey and hollow. Was going to cook, but if you want to use the kitchen you better bring every utensil and pot and pan you need. I added video, but I don't know if it shows the noise.
- SHSteve Hartley6 days ago5.0I used this for airport parking only. The service to and from the airport was great. The cost was way less than airport parking fees.
- KBKen BagleyNov 1, 20255.0They picked me up at midnight!!!! Plane delayed and was too late for car rental reservation. Thanks for the extra service Candlewood!!
- CTChristine TuckerOct 30, 20251.0The hotel is in bad shape and really needs a lot of work. Not only that, but the sheets were dirty and the microwave had baked on food on the tray. The dishes were also dirty and the chairs were ripped and torn. Not THE worst hotel I've stayed in but in the bottom 3. So sad because it could be better. I would suggest finding another place- lots to choose from in the area.
- CCChrisOct 14, 20251.0Just another disgusting Syracuse hotel. Gross rooms. Run down lobby. Putrid odor throughout the entire building. Stay at The Cicero Grand Hotel... unless you enjoy awful hotels.
Frequently Asked Questions About Candlewood Suites Syracuse-Airport by IHG
What type of pet policy does Candlewood Suites Syracuse-Airport have?
Pets including cats and dogs are welcome at Candlewood Suites Syracuse-Airport.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in the public areas of the hotel.
Does the hotel offer airport shuttle services?
Yes, free airport shuttle service is available for guests.
What are the check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Are there any fitness facilities available at the hotel?
Yes, the hotel offers a free fitness center equipped with elliptical machines, free weights, and treadmills.
Is the hotel accessible to guests with mobility needs?
Yes, the hotel provides accessible parking and is mobility accessible with an elevator available.
Can I conduct business or meetings at the hotel?
Yes, Candlewood Suites Syracuse-Airport offers a business center and conference center facilities for meetings and events.
Are there any nearby dining options close to the hotel?
Yes, nearby dining options include Julie's Diner, Dunkin', McDonald's, Sonic Drive-In, Sal's Seafood, Tim Hortons, and Carvel Ice Cream, providing a variety of food choices for guests.
How can I get to the hotel from the Hancock International Airport?
You can use the hotel's free airport shuttle service from Hancock International Airport (SYR) to reach Candlewood Suites Syracuse-Airport conveniently.
What nearby attractions can guests visit during their stay?
Guests can enjoy nearby attractions like the Carrier Dome for sporting events, The Lakeview Amphitheater, and the New York State Fairgrounds, all within a short distance of the hotel.