voco Niagara Falls - the Cadence by IHG

Reviews

• SG

  Stephanie Goodfellow

  2 days ago
  4.0
  We enjoyed our stay here, the elevators were a bit scary but thats just me they seemed a bit old and noisy going up down, the rooms were very nice the bed was so comfy! The desk staff was very friendly in the evening and morning. The continental breakfast was really good. We are originally from Canada and were heading back home to Toronto the next day after a cruise so we just walked across the border to the Canadian side in the morning and caught the train from there after visiting our side for a bit. Easy to access
• RG

  Robyn Goldberg

  Nov 2, 2025
  5.0
  I cannot say enough good things about the customer service of this place. Debbie and Brandon were absolutely fantastic. From start to finish top notch service. Will definitely be back when I return to Niagra Falls.
• LG

  Lukki Giardono

  Oct 21, 2025
  1.0
  Please save yourself and hard earned coins. This hotel is a nightmare. I paid for a king grand deluxe room. When I arrived it was out of service. Things happen ok. I understand. I asked to be put in a king standard despite paying a significant amount for the unavailable room. After driving 12 hours, I was desperate to lay my head on a clean pillow. Instead I was met with a run down unsanitary motel. The first room I was switched to hadn’t been touched by housekeeping. There were still beard hairs in the sink. The second room they switched me to hadn’t fecal matter on the wall behind the toilet and a blood color substance on the sheets. I decided to leave. Both IHG and the hotel stated there was nothing they could do for me since I “cancelled” my stay. I’m appalled and truly defeated at the entire experience. The customer service is just as disgusting as the rooms. Stay away.
• JB

  Josh Brockman

  Oct 20, 2025
  3.0
  Beds and linens were clean. Bed comfort was mediocre. Some stains on the carpet and the only chair. Bathroom was really clean. TV was big and the channels available were fine. Heating/cooling worked. Only heard a few doors open and close on our floor. Pretty quiet area outside the hotel. Breakfast was not good. Very limited "vending machine" type food options. Nothing hot available. Coffee was more like tea on the second day, but the in room coffee (illy brand) is great. Overall recommendation: Would look somewhere else.
• TH

  Thrifty Hippy

  Oct 8, 2025
  1.0
  Just wanted to share my personal experience at this hotel, why I rated the service 1 star I booked this hotel to celebrate my girlfriend’s birthday while on a trip to Niagara Falls. After driving about 8hrs, we got to the hotel at about 2am. We called ahead of time to let them know we’d get there at that time. When we got to the hotel, we parked outside to unload our items. When we got to the door, it was locked with no employee in the lobby. We stood there for a few minutes waiting for an attendant to see us and let us in. Nothing. We then called the hotel and had to wait another 5minutes before they contacted the lobby attendant who then opened the door, all while we were exhausted and carrying all of our belongings. Once we got to the desk, the employee told us they needed another deposit. I had contacted them about this days earlier and they said no deposit was needed. I came to find out this was not true at the counter. We proceeded to drop off our items in the room, and then went back downstairs to move the car. We saw no parking out front. The employee told us there would be parking by the restaurant or three blocks down the street. We drive over and there is no parking by the restaurant and despite seeing spots, the lot had a sign that read full and would not spit us out a ticket. We returned to the hotel and found a parking spot right out front by a tree and a sign that read “no standing”. Beyond exhausted at this point, we explain everything to the employee and decide to ask her if we were safe to park there, or if we could park on the sidewalk out front since there was a car already there and enough space for a few more. She says that the car can be towed if we park by the tree and that her car is parked on the sidewalk, that we cannot park there either. She tells us to park in the church lot or proceed to look for parking by another hotel across the street. At this point it’s around 3am, and we get in the car again to look for parking again. Once we finally find the church she mentioned, it was roped off. When we got to the hotel across the street, the app told us there was no parking available even though there were empty spaces. We didn’t want to take any chances with getting towed on vacation, so we returned to the hotel after depleting all our options. When we got inside, we once again asked the employee what to do considering we had been looking for parking for about an hour at that point with no luck. With reluctance she said we could park at the original spot we were at, by the “no standing” sign. I asked her if we would be towed since that is what she implied an hour earlier. Now the narrative changes and she says the spot is owned by the hotel so we wouldn’t have gotten towed but said we would have to get up at 8am to move it even though check out was 11am. Knowing we had just driven 8hrs, that it was now close to 3:30am, that we had just spent an hour+ trying to find a parking spot to rest, and that we would have to drive 8hrs back home that same day, they made us have to get up and move a car at 8am that wasn’t inconveniencing anyone. So we slept for 4 and a half hours to get up and move a car that wasn’t illegally parked or in anyone’s way. You’re supposed to rest and relax at a hotel. They didn’t care to make anything any more accommodating for us.

Frequently Asked Questions About voco Niagara Falls - the Cadence by IHG