Best Western Summit Inn

4.2
1522 reviews

About

Hotel
Located in Niagara Falls,NY, the Best Western Summit Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Summit Inn
9500 NIAGARA FALLS BLVD, Niagara Falls, NY
14304, United States

Hours

Reviews

4.2
1,522 reviews
5 stars
751
4 stars
482
3 stars
144
2 stars
61
1 star
84

What are people saying?

AI-generated from recent customer reviews

Room Quality

Rooms were often described as small, outdated, and in need of maintenance, with issues like low toilets and uncomfortable beds.

Breakfast Variety

Many guests found the breakfast options limited and repetitive, with some items being poorly prepared or unappetizing.

Staff Service

Staff interactions were mixed; while some guests praised the friendliness and helpfulness, others reported rude or unaccommodating behavior.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, including dirty bathrooms and unpleasant odors in rooms.

Location and Value

The hotel is conveniently located near Niagara Falls, and many guests felt it offered good value for the price, especially for budget travelers.
  • SP
    Sean Parkinson
    Nov 7, 2025
    4.0
    Has great parking for our trucks Wish breakfast was earlier 7am is too late
  • PR
    Patrick R
    Nov 5, 2025
    3.0
    Overall, first room was OK. No coffee maker and/or microwave in room. Had a mini fridge. TV didn’t work or wasn't set up properly and fridge wasn't turned on. Also, climate controls wasn't set either. Room was a bit cool. Went to the front desk to let them know, and the nice young lady at the desk, upgraded my room. Queen beds, instead of Doubles. Everything worked in the new room. Breakfast was alright, but they could/should change it up a little. Not having the same thing every morning. I would probably stay here again, if needed. This is the same review as on Expedia.
  • CS
    Chrissy Shepherd
    Oct 31, 2025
    3.0
    Met basic needs. Rooms small, beds not queens. Pool area was cold and breakfast was very poor. Will avoid this place next time.
  • JG
    Jessica Gallina
    Oct 28, 2025
    5.0
    We only stayed for 1 night but the staff was very nice and made checking in super quick and easy. Complimentary breakfast was plentiful and delicious. Simple and clean room.
  • RS
    Renee S.
    Oct 23, 2025
    3.0
    Room was clean but small. What's up with the toilets so low it's like elementary school 😀. It's not the hotel's fault that kids go running up and down the hallway,or in the dining room. Lately I've noticed even the adults are coming down in pajamas for breakfast.

Frequently Asked Questions About Best Western Summit Inn

Does Best Western Summit Inn offer free Wi-Fi for guests?

Yes, Best Western Summit Inn provides free Wi-Fi for all guests to stay connected during their stay.

Where is Best Western Summit Inn located?

It is located at 9500 Niagara Falls Blvd, Niagara Falls, NY 14304, US.