Best Western Summit Inn

4.2
1526 reviews

About

Hotel
Located in Niagara Falls,NY, the Best Western Summit Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Summit Inn
9500 NIAGARA FALLS BLVD, Niagara Falls, NY
14304, United States

Hours

Reviews

4.2
1,526 reviews
5 stars
753
4 stars
484
3 stars
144
2 stars
61
1 star
84

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the rooms were clean, but some reported issues with cleanliness in bathrooms and common areas.

Breakfast

The breakfast received mixed reviews; while some enjoyed it, others found it lacking in variety and quality.

Staff Service

Staff were frequently described as friendly and accommodating, though there were instances of poor service reported.

Room Quality

Rooms were often described as small and outdated, with some guests mentioning issues like uncomfortable beds and inadequate amenities.

Location

The hotel is conveniently located near Niagara Falls, but some guests felt the area was not very safe.
  • MH
    M “maddlyviolet” H
    6 days ago
    4.0
    Upside... clean facility & super friendly staff. Downside... bad pillows & turkey sausage.
  • MD
    Mya Dykman
    6 days ago
    5.0
    The staff as well as other guests were quite friendly. The pool was heated so nice to warm up in the winter. Overall a great experience for the price you pay!
  • JM
    Jen M
    Nov 29, 2025
    5.0
    This hotel definitely exceeded my expectations and was definitely worth the money. The rooms were clean, the service excellent and the breakfast hot.
  • SP
    Sean Parkinson
    Nov 7, 2025
    4.0
    Has great parking for our trucks Wish breakfast was earlier 7am is too late
  • PR
    Patrick R
    Nov 5, 2025
    3.0
    Overall, first room was OK. No coffee maker and/or microwave in room. Had a mini fridge. TV didn’t work or wasn't set up properly and fridge wasn't turned on. Also, climate controls wasn't set either. Room was a bit cool. Went to the front desk to let them know, and the nice young lady at the desk, upgraded my room. Queen beds, instead of Doubles. Everything worked in the new room. Breakfast was alright, but they could/should change it up a little. Not having the same thing every morning. I would probably stay here again, if needed. This is the same review as on Expedia.

Frequently Asked Questions About Best Western Summit Inn

Does Best Western Summit Inn offer free Wi-Fi for guests?

Yes, Best Western Summit Inn provides free Wi-Fi for all guests to stay connected during their stay.

Where is Best Western Summit Inn located?

It is located at 9500 Niagara Falls Blvd, Niagara Falls, NY 14304, US.