Certified by The Hilton Club - New York • Mar 01, 2026
HotelHilton
The Hilton Club New York is superbly located on the 36th, 37th and 38th floors of the renowned New York Hilton Midtown. Within a half mile, reach Fifth Avenue, Central Park, Carnegie Hall, Times Square, Radio City Music Hall, and the Rockefeller Center. We have on-site dining, an on-site bar, and a fitness center.
The Hilton Club New York offers an exclusive check-in on the 37th Floor just for Hilton Club hotel guests, and features Studio, One- and Two-bedroom Suites. Complimentary high-speed wireless Internet access is available in all rooms.
Relax in our studio rooms with king beds, and our one- and two-bedroom suites with a queen sofa bed and spacious living room with breakfast table. All accommodations include therapeutic showers and spa-quality bath amenities.
Guests of the Hilton Club have charge privileges at the restaurants, fitness center, spa and retail outlets of the Hilton New York.
Location
Certified by The Hilton Club - New York • Mar 01, 2026
Certified by The Hilton Club - New York • Mar 01, 2026
Reviews
4.2
831 reviews
5 stars
461
4 stars
200
3 stars
78
2 stars
36
1 star
56
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location, being close to major attractions like Times Square and Central Park.
Service
While many reviews highlight friendly and professional staff, there are also complaints about poor customer service and unhelpfulness in certain situations.
Room Quality
Room cleanliness and comfort vary significantly; some guests report clean and spacious rooms, while others mention issues like mold, noise, and outdated interiors.
Elevator Issues
Multiple reviews express frustration with slow and malfunctioning elevators, leading to long wait times.
Value for Money
Guests feel the hotel is overpriced for the quality of service and amenities provided, with some citing hidden fees and high costs for basic services.
NC
Natalia Carneiro de Castro
3 days ago
5.0
Nossa experiência no Hilton foi otima. Fechamos a estadia pelo RCI e mesmo pagando muito barato por causa do club fomo super bem atendidos. Na chegada não acharam nossa reserva (por um erro nosso mesmo) mas o gerente Jonh foi muito atencioso e resolveu tudo. O hotel a pesar de não ser novinho tem quartos muito bons. Os banheiros são excelentes, com box se vidro e bom tamanho. A pesar do nosso quarto ter carpete não tinha nenhum cheiro, sou uma pessoa extremamente alérgica e passei super bem a semana que nos hospedamos la.
PL
Patrick Lyons
3 days ago
1.0
Elevators under maintenance, causes wait times to be insane. Avoid.
TT
TCP
Jan 9, 2026
4.0
Great location!!!
We stayed on the 34th floor and somehow were lucky enough to get a corner room with views out one window to The Empire State Building and another to Central Park - that was the best part of this room!
It was clean and bed was very comfortable. Bathroom and towels were very tired but hot water and pressure great after long cold days exploring the city. For $500 a night after taxes and everything I maybe was ignorantly expecting a bit more but it was NY between Christmas and New Years and it was BUSY.
Elevators took forever in fact we almost missed Uber to airport because it took us 6 elevators and required the 2 of us to split up just to get down with a suitcase each. Overall a B+
AG
alvaro guimaraes
Jan 7, 2026
5.0
Excelente hotel, quartos muito limpos, localização excepcional, café e água disponíveis, altamente recomendável.
AA
army77thunder
Dec 26, 2025
1.0
Do not stay here. Choose a Hyatt instead. Elevator takes forever to come up and down. Room feels dirty, theres mold in the bathroom. All night long you hear the elevator or the heater , its extremely loud and makes it hard to sleep. Shower barely works. Half the water comes out of the tub spout. Also you only get one body towel, and no hand towels. so enjoy sharing. Room has no bottled water, but dont worry you can buy it downstairs for $8.
Just choose a different hotel, this one's not worth your money.
Frequently Asked Questions About The Hilton Club - New York
What types of rooms are available at The Hilton Club - New York?
The Hilton Club New York offers studio rooms with king beds, and one- and two-bedroom suites including a queen sofa bed and spacious living room.
Is there free Wi-Fi available for guests?
Yes, complimentary high-speed wireless Internet access is available in all rooms and public areas.
What dining options are available on-site?
There are three restaurants and a bar available on-site for guests at The Hilton Club New York.
Does the hotel offer parking for guests?
Yes, parking is available along with valet parking services at The Hilton Club New York.
What fitness and wellness amenities does the hotel provide?
The hotel features a free fitness center with equipment like elliptical machines, treadmills, free weights, and weight machines, plus a sauna.
Are accommodations and facilities accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevators for guests with mobility requirements.
What are the check-in and check-out times at The Hilton Club?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Are there nearby hotels to consider during my stay?
Yes, nearby hotels include the Midtown Hilton Hotel, M.ART Hotel, New York Hilton Midtown, and Hilton Grand Vacations, offering various accommodation options close to The Hilton Club.
What nearby transportation services can assist guests traveling to and from the hotel?
Nearby transportation options include limo services such as Capricorn and Limoliner, which can help guests with airport transfers or local travel.
Are there nearby dining or entertainment venues that guests can visit?
Guests can enjoy nearby dining at Halal Boys and Herb N' Kitchen, or explore arts and entertainment at the NY Empire State Tattoo Expo.
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Certified March 01, 2026Yext Knowledge Graph
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