The Fifth Avenue Hotel

Reviews

• PS

  Peter Stathakis

  Nov 10, 2025
  4.0
  This was our second stay at this hotel. Again, it was an outstanding experience. The bar, restaurant and service were great. We had an issue with the hot water. However, management and engineering were responsive and resolved the issue promptly. The reason we gave it 4 stars was because of our experience when we checked out. I was having issues with hiring an Uber ride to the airport. When checking with the valets outside the hotel, they encouraged me to get a cab…”it would be much cheaper and available sooner”. It turns out they were trying to get me into a cab with whom they had an affiliation. They quoted me a fee of $90-$100 for a ride to LaGuardia. I found a cab on my own and the fare came to $50. For a hotel at this level, these cheap tactics are unacceptable. FYI, I called the hotel asking for a manager so that I could share my experience. They didn’t call me back. Post review edit: Thank you for responding to my review. Yes, we do plan on staying at The Fifth on our next visit to NYC.
• JY

  Jonathan Yeh

  Nov 3, 2025
  5.0
  Our first time in NYC and we came into town to celebrate our anniversary. This hotel was very accommodating between the butler service, a short guided tour of the premises, and the attention to detail provided by the whole staff. Don was our butler and was a joy to engage in conversation with. The artwork around the hotel was eclectic and the room was incredibly comfortable (and modernity was hidden in plain sight). We will be reserving a room the next time we are back in the city.
• LL

  Luke

  Oct 28, 2025
  2.0
  The hotel itself is lovely, but it is let down by the service in some areas, particularly the concierge which was the among the worst I have experience in my years travelling. We were unable to use the bar or the restaurant in the hotel as they prioritise external bookings over guests. They made no offer to book/suggest an alternative. If your facilities are often booked out, wouldn't the very least you could do to be reach out to guests ahead of their visit to inform them of this and offer them the opportunity to book in advance? Especially as the restaurant and bar take up so much floor space there is almost no communal space for guests to relax in the hotel outside a few seats in the small reception. It was my partners birthday and they made no gesture to acknowledge it. We have both travelled on our birthdays for many years and this is the first time we have been to a hotel that is supposedly at this level, that hasn't at the very least left a note in the room on the day. They continually kept referring to my partner by my name, which felt amateurish. Why don't you have a proper check in ahead of time so you have as much information about your guests as possible upfront? The lighting is controlled by and iPad but it doesn't work properly. We had to get maintenance to come in a remove lightbulbs as they would not all swift off. In all, the bad started to outweigh the good, which is a real shame. Hopefully they up their game.
• AB

  Arinda Brooks

  Oct 23, 2025
  5.0
  I took my 12 year old niece to NYC for a special birthday trip just the two of us and this hotel did not disappoint! Our butler, Warren, was amazing and welcomed us with fancy drinks and a room tour of our huge room (I'm a total hotel snob and love Four Seasons and Raffles etc so I was a bit nervous but this room was gorgeous and very big for NYC!) Shortly after we checked in room service delivered a special birthday package for my niece with all kinds of goodies. They even left a nice birthday card. She was thrilled and I felt like such a cool aunt! Thank you Fifth Avenue Hotel and Warren for helping make our trip incredible!
• KE

  Kayleigh Ethridge

  Oct 21, 2025
  5.0
  I had an amazing stay at the 5th Avenue Hotel! From the moment we arrived and were greeted with delicious lemon cookies, we felt welcomed. We were even upgraded, which was such a lovely surprise. Our butler, Warren, went above and beyond to make us feel at home, and his attention to detail made the stay unforgettable. The restaurant was top-notch, offering a fantastic breakfast and perfect late-night drinks. Highly recommend!

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