The Fifth Avenue Hotel

Reviews

• RU

  Rondal Uhl

  Jan 5, 2026
  5.0
  Absolutely love this hotel! The entire staff deserves recognition. From the doormen who helped us arrive to the room and had wonderful recommendations. These guys were my personal favorite. The cleaning staff made sure our room was put back together every time we left and even left surprises for the kids. Front desk staff made sure all our charges were accurate and made us feel welcomed every time we came back from our adventures. The Chefs/Bartenders were on another level of dining and drinks. I cannot wait to come back and visit. We will be back for sure. Thank you all again.
• HA

  Huma Ahmed

  Dec 31, 2025
  1.0
  I’ve yet to feel the need to leave a negative review for a hotel, particularly while I’m STILL HERE! But I suppose there is a first for everything….my husband and I are currently staying here for three nights over NYE. I’m in the process of looking into reoccurring hotel stays as I will need to travel for work to NYC often, and was hoping this property would work given its rather trendy currently and isn’t brutally far from my office in the Theatre District. My husband and I are from here and moved recently to the DC area so we were excited about coming “ home” to see some friends for NYE and do some research for my short list of business travel hotels. However, due to the service glitches, I would be weary to recommend. If you’re used to more established luxury groups, this one will miss the mark, but it could work if you don’t care much for “feeling special” as a guest and simply need a place to sleep in NoMad. While the hotel itself is beautiful, the service here is not what I’d expect at this caliber, particularly due to the media hype. I suppose a hats off to the social media/marketing teams… Service: pretty much “MEH”. Upon arriving for check-in, we were greeted by an employee who seemed to still be in training as they seemed rather unsure what to do despite us not having any questions and simply wanting to get on with the process after a travel day. Overall, the check-in process was uninviting bordering on apathetic. I got a bit of a bad taste after finding out that there were rooms available in the same class for upgrade, but we were not offered one despite the Amex Fine Hotel benefit since the check in staff did not seem to want to try . It was a busy time, but this was an odd experience given different reservation staff told us via email there is a larger room available for upgrade. When I replied via email I’d like to take that kind offer, I never received a response and did not want to seem crass to chase. In the end, the service is abysmal compared to FS downtown, EQX or Greenwich, so you’re really paying for decor and the buzz. The event which prompted me to post this review during my stay was our rather silly decision to order in-room dining via the provided iPad. We ordered a soup and salad with a pot of tea, which arrived an hour later. The pot of tea was missing so we tried calling (note our King room did not have tea or a kettle already provided but there is a nespresso with four pods). After five minutes of waiting on hold, someone finally answered (as an aside, they kept referring to my husband by my last name, although they would know his name based off our welcome email. Sorry, I never got around to changing my last name to his and after all, it is 2025!). The tea was bought up to us and to our surprise, someone handed us two unopened tea bags at the door and said housekeeping will later bring us a kettle. This was odd in itself because why not bring it up all at once, but what was most shocking was instead of bringing a pot of hot water for room service, we received an actual electric kettle. I mean, I realize this works for getting the outcome of tea, but how is it acceptable that a supposed five star hotel part of the Fine Hotel group decides it makes sense to deliver room service this way? It really goes to show that this place is all social media vibes. Perhaps folks who outright booked suites received better service. We were also questioned in the elevator by house security which floor we’re staying in - again, an odd situation which made me uncomfortable. It’s possible I am more sensitive to this as a POC. We still have one more night to go, but I already know I wouldn’t stay here again unless there was some sort of service overhaul or I really needed to stay in this specific area of Manhattan. Others may have better luck with service. All in all, I will definitely remove this off my list of reoccurring hotel stays and stick with the FS downtown or EQX. Greenwich is A++ as well.
• CK

  Chris Knox

  Dec 29, 2025
  5.0
  My first trip to NYC and the hotel made my family and I feel extremely welcome and helped answer any questions we had and also any requests that we made. I feel like the location is perfect to explore all of the different areas by foot or subway/taxi. The complimentary car service helped get our day started towards are destinations so we could save our legs for a long day out exploring. A subway is also conveniently nearby. The fridge is stocked with glass bottles of classic Coca Cola & Diet coke along with glass bottles of still and sparkling water/club soda. It was nice to not be nickel and dimed during your stay. The concierge and butler for the room were always just a call or text away to get our family whatever we needed to make our stay more enjoyable. If we ever do return to NYC I am quite certain I know where everyone will want to stay. Thanks again Fifth Avenue Hotel!
• AM

  Aimen Majeed

  Dec 28, 2025
  5.0
  Can’t say enough about the awesome experience I had. I’m very picky about my hotels in general and cleanliness is the biggest thing. I’m al glad I booked my stay in NYC here. From check in to check out, everything was exceptional. The front desk is so helpful and the house keeping staff is amazing. I’m definitely coming back here for future stays.
• CS

  Camille Salcetti

  Dec 11, 2025
  2.0
  I stayed at The Fifth Avenue Hotel in mid-December during the holiday season, and unfortunately it was not on par with a five-star property charging exorbitant holiday rates. First, no one helped me with my very heavy suitcases. Someone initially offered, but once I started heading up to my room, no one followed through or made any effort to assist. Having to haul my own bags was both disappointing and, frankly, unacceptable for this level of hotel. Second, there was a letter in my room stating that breakfast would not be available in the hotel’s café, Café Carmellini. The next morning I spent about 20 minutes trying to figure out where I was supposed to go for breakfast, only to be told that the café actually was open and that the letter referred to the previous day. If the information is no longer accurate, the letters should be removed from the rooms. On top of that, I did not have hot water in my room. For a room that is around $1,400 a night during the holiday season, that is absurd. I asked twice about the lack of hot water in my shower and nothing was done. At checkout, I mentioned it again and was told the hotel was having an issue and that I “should have been informed,” and then was offered $100 off my stay. A $100 discount on a $1,400 room with no hot water does not feel remotely adequate. The hotel itself is beautiful and the interior design is stunning, but the service and overall experience were extremely disappointing. I would not return and would not recommend it. I will also be leaving a separate review for Café Carmellini, which was another poor experience: despite having a reservation, we waited 45 minutes for a table, and at breakfast I had to ask three times for the check before it was brought to me. UPDATE: I appreciate The Fifth Avenue Hotel's $600 refund, but am not taking my review down as I think other future guests should see past service.

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