The Draper New York, Tapestry Collection by Hilton

Reviews

• AG

  Adriana Gutiérrez

  2 days ago
  5.0
  Ever since you walk in you’re greeted by polite staff and a refreshing self service water station, in a beautiful lobby. Before checking in they asked us if it was our first time in NYC and recommended the Empire State room view, providing a complementary upgrade! Needless to say they view was beautiful, contrasted with other department buildings it was a classic New York view. As far as the room it was very comfortable with everything we needed. The space is designed so well that everything fits in perfectly. TV was working and had many options, perfect to just watch after a long day walking around manhattan. Shower and bathroom clean, spacious and with the perfect pressure and temperature. Would definitely stay at Draper again 🤍🗽
• KC

  Keith Cathcart

  Feb 20, 2026
  5.0
  the Hilton Tapestry Collection in New York City is amazing! From the moment we arrived, the customer service was outstanding. A special shoutout to Vaish at the front desk — she went above and beyond to make sure our check-in was smooth and enjoyable. Her kindness really set the tone for our little mini getaway. The location couldn’t be better — right in the heart of the city — and the rooms were modern, comfortable, and spotless. We’ll definitely be back and highly recommend this hotel to anyone visiting NYC!
• AB

  Andrew Bottomley

  Feb 8, 2026
  2.0
  I’d think twice before staying here again… Hilton Diamond member, stay at various midtown Hilton properties regularly. I’ve stayed at The Draper before and it can be a good value if you book it at the right time. THE GOOD: it’s a nice location, especially if you’re traveling in/out of Grand Central or Penn Station. Close to Broadway but without the hubbub of Times Square and the hectic vibe of the bigger Hampton Inn, DoubleTree, etc properties. Attractive contemporary midcentury modern design. The standard king bed rooms are small, but it’s a midtown Manhattan hotel, fairly average size. It’d be nice to have a proper chair (not only a desk chair) but otherwise layout and furniture are ok for a night or two. King bed is plush and comfy. Bathroom is clean and modern, though it’d benefit from a shelf or some surface other than the sink ledge to put toiletries. THE BAD: Service was poor, both at check in/out the front desk rep communication was unfriendly and inattentive. Gave off “I couldn’t care less” vibes. Got stuck on a lower floor in the back (window onto a dark courtyard and into a neighboring apartment building), which doesn’t make one feel like a valued Hilton Diamond member. Also room wasn’t cleaned properly, tea bags were wet and damaged from a previous guest making a mess and not replaced. Walls are paper thin and if you have noisy neighbors like we did on this last stay, it stinks… guests next door were shouting with a room full of friends after 11pm on a Saturday night. We let it go a bit and then called down to the desk to report it, they said they’d send someone up but never did (or at least we didn’t hear anyone call or knock to ask them to quiet down, and they kept the party going past midnight). Add to that the HVAC is loud, turns on/off periodically overnight with a bang. If your neighbor turns on the bathroom heat fan, it sounds like there’s a small prop plane in your room. Front desk failure again: when we were checking out and they asked “was everything ok with your stay?” I answered “no, actually…” and the rep didn’t flinch, didn’t respond at all, clearly wasn’t listening and didn’t care. Very disappointing.
• LK

  lauren korleski

  Feb 6, 2026
  1.0
  What kind of hotel in New York only gives people 2 single coffees a day in their room(if guest services remembers to leave them) and has no other coffee available before 730 am It’s ridiculous, don’t stay here if you want service. They have nothing to serve you
• JD

  Jacob Doddridge

  Feb 3, 2026
  1.0
  I was scheduled to stay at The Draper NYC Tapestry Collection by Hilton from 1/23/26 through 1/25/26. Unfortunately, my experience was disappointing. Due to a major snowstorm hitting NYC on Sunday 1/25, my fiancé and I had to move our flight up to Saturday 1/24 to leave before flights were grounded for 48-72 hours. I asked the hotel for a credit for the night of 1/25, given the circumstances. The response from the concierge in person was rude and unhelpful. I understood my non-refundable booking was made via a third-party (Chase travel), so I asked Chase travel to contact the hotel. Chase called and emailed the hotel manager on the morning of 1/25, but were told no manager was available, and as far as I know, there was no follow-up. Overall, I was disappointed with the lack of responsiveness and professionalism, especially during a major weather event.

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