The Draper New York, Tapestry Collection by Hilton

Reviews

• AZ

  Aynan Zaman

  2 days ago
  3.0
  The hotel room was nice and clean and in good condition, as should be expected for a relatively newer hotel. I also appreciated the exhaust fan in the bathroom and the late luggage storage available until 11pm for the day. Overall, can recommend this hotel for others to stay. As expected for nyc hotels, the rooms are a small space, unfortunately, can’t expect much room to walk around or open up big luggage. But perfectly fine for a weekend with just a backpack in my case. Location is also good for walking distance to Penn Station. No major issues, but the overall experience has room for plenty of improvement, especially for the standard of Hilton hotels. The reasons I was disappointed: 1. I didn’t have my Hilton card with me unfortunately, but instead of the hotel simply using the card I have on file with my Hilton account and the card that I made the reservation with and was initially charged with, I was told I have to make the payment again with a physical card in person. So now I don’t get as much points on my Hilton credit card. There is no good reason for this. They were able to charge both the Hilton card and the other card, but just chose to void the charge on the Hilton card even though I said I wanted to charge my Hilton card for my points. 2. The fridge was not cold at all. So it needs to be fixed or replaced. They told us it’s working since the motor is running. But why is not one bit cold? 3. Regular checkout is at 11am. I got late checkout approved for 12pm. Around 11:20am I asked if 12:30 would be too late. I was simply told no and that’s it. If there was good customer service, they would have apologized with a good reason or said something like giving a grace period until 12:15. Definitely shouldn’t be a big deal. I’m a Hilton Gold member and they can sometimes be given late checkout until 2pm if available. (Even though I believe non-Gold members should be treated with the same as well). 4. Rooms should have a microwave. What’s the point of a more stylish-looking hotel with less practicality and fewer useful items? Never understood that. 5. This is for all Hilton hotels, not just this one: I hope the flower making with the tissue boxes can be stopped. It is very unhygienic and wasteful for the first few tissues to be taken out and used to make a design. I don’t want to use tissues that someone else touched. Just my preference and opinion, but maybe others feel differently and like the tissue flowers.
• LZ

  li z

  Jan 2, 2026
  2.0
  Honestly, Very happy we had points to use so the total of the room only came up to around $120. The rooms are NOT worth the $300-$400 they’re advertised for. They are extremely small and the so-called “city view” we paid extra for was just a view of other apartment buildings and a back alley next to the window. Please don’t be duped. Service was kind but we luckily only stayed for a night and I don’t think this would’ve been worth a longer stay. The only thing I can say is that they had a nice bar and comfy beds.
• SD

  Sushon Dillard

  Jan 2, 2026
  1.0
  I have never left a review that isn't true. I paid for a one night at this hotel. Do you🫵🏾all know that the whole time, the heat did not warm up the room??? Trash. It's WINTER and I'm so COLD 🥶to the point I can't even take a shower 😩. Not Good at ALL. So, my next question, is it tooooo much to request a full REFUND???🤔 WHAT IN THE HELL DID I PAY FOR??? It literally feels like I'm sleeping outside on the sidewalk. I AM not a happy customer. Now would I recommend this HOTEL to anyone??? NOPE!!! Especially if it's WINTER!!!👩🏾‍⚖️👩🏾‍⚖️👩🏾‍⚖️ I'm not sure what the summer is like, but don't spend your money here, if you desire WARMTH. And this is my HONEST critique. NOT ONLY DID I INFORMED THE FRONT DESK, THEY OFFERED ME A HEATER.😬😩😔🤌🏾 A HEATER!!! SO YOU MEAN TO TELL ME THAT A HEATER WOULD HAVE MADE THE EXPERIENCE BETTER??? A HEATER, I'M EVEN MORE TURNED OFF.🤦🏾‍♀️
• DA

  Domingo Alba

  Dec 31, 2025
  5.0
  My wife and i stayed here in early December and we loved it. The staff was extremely friendly, the room was very clean and it was conveniently located. They are a couple minutes walk from 5th Ave right in the middle of the action. After reading reviews we were a little concerned about the room being too small so we opted for the premium room with city view. We had zero issues with space. If that is a concern, i would opt for the extra $20 to $30 a night for more space. The 2 cons i had were so small they are not even worth taking off a star for but hopefully might be something they add or fix in the future. First was, their was no hand towel holder on the wall. The sink has very limited space on it so when you put your tooth brushes, paste and other daily items we often had to put the hand towel under the sink. The second was while they provide shampoo, conditioner, and body wash i prefer to use my own. Theirs are mounted on the wall but their is no other stand. We had to put our soap and other products on the floor of the shower. At least one corner shelf would go a long way. Other than that, zero complaints, if we come back to NY its not even a question, we are going to stay here!
• AS

  Antti Sirkiä

  Dec 26, 2025
  4.0
  The Draper Hotel, New York (Hilton) is a great place to stay and I was very happy with my experience. The room was very clean, which made the stay comfortable and relaxing. The location is perfect – it’s convenient for exploring the city, with easy access to major sights, restaurants, and transportation. The beds were really good, very comfortable and supportive, so I slept well after long days out in the city. The employees were really polite and professional, always friendly and willing to help with any questions or requests. Their attitude created a welcoming atmosphere from check-in to check-out. Overall, I would definitely recommend this hotel for anyone visiting New York who wants a clean, comfortable stay in a great location with excellent service.

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