PUBLIC Hotel

Reviews

• JH

  Jerrod Howard

  1 day ago
  5.0
  Stayed here recently with my fiancée. I'm leaving this review to compliment the exemplary management and maintenance staff that works at this hotel. Unfortunately our room had temperature issues, as well as issues with the television set. The engineer Harris was AMAZING. He came up not only to check our air conditioning, but also our television. You can tell he's somebody who cares about his job, he deserves either a raise or a promotion!! Another shout out goes to Maurice the manager of the hotel. For added fun, the fire alarm went off at least three times during our stay in the middle of the night. However, Maurice and his staff gave us much consideration and made things right. We look forward to staying here in the future, but big kudos to both Harris and Maurice. Top of the line Hospitality from both of these two gentlemen and everybody else we encountered
• KP

  Kylie Pfizenmayer

  6 days ago
  1.0
  If you’re looking for a place to actually sleep, this is not it. This is a full-on party hotel. There’s a club on the roof and another one downstairs, and you can hear the music from every floor, even on the 10th floor where we were (right in the middle of the building). It went until 4am, and guests were up and partying in the hallways. Earplugs wouldn’t have helped. Service wasn’t great either. On checkout day, our key cards stopped working. I had to go up and down three separate times, waiting in line each time to get replacements and none of them worked. On the third trip back, a cleaner saw me struggling, let me in, and told me the systems on our floor weren’t working at all. On top of that, the luggage lockers weren’t working. None of them. Instead of using the lockers, everyone had to stand in a long line so staff could manually tag bags and toss them in a random storage room. It felt disorganized and chaotic. For $600+ a night, this was absolutely not worth it. Between the nonstop noise, broken systems, and poor service, I will never stay here again. If you want a club scene, maybe this is for you but if you want to be able to sleep, look elsewhere.
• JB

  Juliana Blanc

  Jan 3, 2026
  1.0
  I will never purchase a New Year’s Eve party at the Public Hotel again — and I strongly advise others to think twice. The organization was terrible. The lines were endless, poorly managed, and completely chaotic. We spent an unreasonable amount of time waiting, which is unacceptable for an event that is sold as a premium New Year’s Eve experience. Once inside, the party itself was a huge disappointment. Overcrowded, underwhelming atmosphere, and absolutely not worth the price paid. The event felt disorganized and cheap, the exact opposite of what the Public Hotel brand claims to represent. For the amount charged, expectations are naturally high — and this event failed on every level: logistics, experience, and value. New Year’s Eve is supposed to be special. This was just frustrating. Never again.
• KJ

  Kevin Jordan

  Dec 27, 2025
  1.0
  Hello, I’m writing to share feedback regarding my experience today, December 27, which unfortunately impacted my holiday vacation in NYC. I want to sincerely thank Zack for checking in my bag — that was handled professionally and is appreciated. However, I was disappointed with my interaction with Ira and Jaime (the gentleman wearing a cowboy hat). The situation negatively affected what should have been a smooth and enjoyable holiday experience. Please let Ira know that there is Wi-Fi available here, as that information was relevant at the time. Additionally, when a guest asks, Jaime for something as simple as a charger, the appropriate response would be to check with other colleagues who may have one available, rather than dismissing the request. Small gestures like this make a big difference in customer experience. I hope this feedback is taken constructively, as I believe these issues are easily correctable and can improve service moving forward. Thank you for your time.
• OP

  Ollie P

  Dec 24, 2025
  3.0
  I had mixed feelings about my stay at the public. Day one check in the kiosk said our room wasn’t ready even though it was after check in time. We had to go to the front desk. No biggie. The room was beautiful, although for the price I payed I was hoping for a better view than the other public hotel rooms across the way. Throughout our 4 night stay we could also hear the bass booming around 4am from the club below. We were on the 6th floor. We also had a leaky toilet which left the bathroom floor covered in gross water. Once I told the front desk they did send maintenance up as soon as possible. On our last night we booked an igloo on the roof. When we first got up there a gentleman told us that the igloos were fully booked tonight and that no rush but we did have to be out in an hour and a half. No big deal, there was only two of us. After getting in the igloos and sitting for about 15 minutes with no drinks the same gentlemen entered and was surprised we did not receive service yet. The waitress shortly followed with drinks and service. We did go into the bar after the igloo and the same man bought us a free round of drinks which I appreciated. The staff were all very kind especially who I assume was the manager of the roof. The blackout shades were nice. Food was good. Maintenance fixed the toilet. Beds were comfy. Overall I’m not sure if I would stay here again. I wish it was more special for my boyfriend’s birthday.

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