New York Hilton Midtown

Reviews

• LL

  Leo

  Jan 2, 2026
  1.0
  Please don't waste your money, time, energy and ruin your vacation in this hotel. I BOOKED a room to be told there are no rooms available because they gave mine away and gave me one 10x worse. Elevators take over 10mins to arrive and by the time they do they are full of people squeezing in for their life. Breakfast has a line longer than the entire lobby and the staff waits over your head for you to finish so they can give your table away, even though they have an entire area with tables they just don't allow for no reason. Let's not even talk about the breakfast... half the time you couldn't even get a plate and guests had to carry breakfast on a napkin. Just ridiculous. Hilton hotels used to be... different.
• DC

  Dana C

  Jan 1, 2026
  2.0
  We usually stay at the Hilton every time we visit NYC overnight and would give it 5 stars. Unfortunately, this time when we visited the Hilton for Christmas weekend was a total disaster. One and then two elevators were barely working and we waited up to 15 minutes for an elevator the four days we were there. . We actually had to take service elevators, just to get to the lobby, or walk down the exit stairs to see if we can catch another elevator since we were on a higher floor. Can you imagine if one of us was in a wheelchair? How would we be accommodated. I don’t know what the Hilton was thinking by shutting down an elevator during the busiest season. They are updating the system, when I pressed to go down it’s stated “ Elevators are not available at this time, please try back soon”!!!.REALLY!!! The room was OK, the sink was so small that you can barely fit a two month old baby in it. I don’t know what they did to some of these rooms but they were not up-to-date. Our TV was not working when we got there. At the reservation desk, they didn’t let us know that we had a $35 credit daily while we were there… Did not give us a packet just a room key. We found out about our credit through customer service or we would’ve lost out on that as well. I am shocked that we had to go through this as many times we’ve gone to the Hilton with no problem.
• DN

  Diana Nichols

  Dec 31, 2025
  5.0
  Absolutely the best stay in the world! My room was clean and quiet and had everything I needed. The room was much bigger than I expected for NYC. Shout out to housekeeping who didn’t make a peep in the hallways as they cleaned the vacant rooms. I didn’t leave until around 2pm so they were working hard. Many hotels (even the best of the best) have housekeepers who talk too loudly in the hallways and constantly slam doors. Not here! They were perfect and I didn’t even know they were there until I left. Can’t tell you how much I appreciate that. Tons of security and police presence for the upcoming celebration (New Year’s) or maybe it’s always like that here. Felt extremely safe and protected. Beautiful spacious clean sparkling lobby. Many upscale shops and stores I didn’t have time to visit. Glistening with inviting items to purchase and view. Wish I would have gone into the shops! The staff was very very friendly from the front desk to the security guard who answered all my questions last night about transportation to JFK and local things to visit near the hotel. The man mopping the floor was super friendly (this was around 1am) trying to give me directions for the subway train etc for the next day to JFK. I had the best latte from the wonderful friendly cafe near the lobby. Everything clean and welcoming and beautifully displayed. I decided to take a taxi to JFK and asked for a “nice” taxi driver. The gentleman supervising the taxi line immediately made way for me through the throngs of folks on the street and treated me like a celebrity as he directed me to the next available ride. He didn’t laugh at me and I did get the nicest taxi driver - Fabian!!! I was given excellent directions to get to the airport in JFK by the transportation and show tickets desk and they explained how to take the train bus subway etc but it seemed a little more difficult than I was in the mood for. The energy out on the street was electric and I also wish I had walked around a little before I left the city. This hotel is convenient to everything! Can’t ask for anything more than the wonderful experience I had at this hotel. Thank you everyone who works there and outside and Happy New Year!!!
• CB

  cecile blasquez

  Dec 27, 2025
  2.0
  Hôtel ne correspondant absolument pas à la qualité Hilton. Les têtes de lits sont abîmées et pas remplacées, la chambre 4 personnes est équipée d’un lit et d’un petit canapé dépliable, là où d’autres hôtels moins chers proposent 2 lits 2 places! Le petit déjeuner n’est pas compris et exorbitant, vous n’avez même pas la possibilité de vous faire un thé ou un café dans la chambre. Il n’y a pas de bouteille d’eau à disposition sauf si vous les quémandez chaque jour. De plus, nous nous sommes retrouvés durant 2 jours sans gel douche alors que nous l’avions signalé au personnel d’étage. Et, cerise sur le gâteau, le dernier soir, nous allons boire un verre au bar « très chic » de l’hôtel et l’un d’entre nous s’est retrouvé avec une capsule de bière au fond de son Spritz! Au prix du verre, c’est inadmissible! Bref, mis à part l’emplacement, l’expérience en hôtel Hilton ne sera jamais réitérée, ÉNORME DÉCEPTION au vu des tarifs et de l’image que nous nous faisions de ces établissements!
• IB

  iTiandi Bupa

  Dec 25, 2025
  2.0
  The location for this property is great for New York City. But it may also be why this hotel is so bad since it solely relies on its location. There are FIVE reasons why I give this property a negative rating....I would give it a 1 star rating if not for the location. 1. The Hilton brand has really lost its grasp and there is a reason why people who value travel have been migrating away from this brand. There needs to be consistency among Hilton hotels across the properties. This property needs a significant facelift. It felt more like an outdated doubletree. 2. The efficiency of this property is terrible. This is a prime location with a lot of traffic, so why haven't they figured out a way to get around the DMV like lines for folks to get to the front desk? Check-in (let alone speaking to someone) takes at least half an hour. I didn't even get to the front desk and couldn't speak to anyone. 3. The elevator lines were unacceptable. I've never experienced each and every single elevator ride that had 10+ minute waits with everyone standing chest/chest, shoulder/shoulder, mouth/mouth. 4. Executive lounge - Hilton really needs to figure out why an executive lounge exists. This particular lounge was like an old country buffet with long lines and no particular reason for anyone to have access. 5. Customer Service - I called customer service 4 times from the room and waited 5+ minutes each time. No answer. I think anyone reading this review will agree this deserves a 1 star review, but again the location bumps it up a star.

Frequently Asked Questions About New York Hilton Midtown