New York Hilton Midtown

Reviews

• CR

  CJ Redfern

  1 day ago
  1.0
  First, the staff are all amazing and do their best in such horrible circumstances, they all deserve a raise! That being said, you should avoid this hotel until they fix their elevators and finish renovating the property and rooms. It took us an HOUR to check in, the lines were so long (and that includes the Honors line). Then, some of the elevators were down, so the lines to get up to the rooms were ANOTHER HOUR! People were lugging massive suitcases up 10-20 floors of stairs!! After finally getting to our room, it looked like it was from the 70s, and was totally in disrepair... Torn up carpet, peeling headboards. Needless to say, we immediately turned around, went back to the desk, waited another 30 minutes in line, and promptly checked out and went to another hotel. Honestly they should just close this hotel until they're done fully renovating. It is not suitable for guests. But again, the staff were all lovely and worked so hard to keep people upbeat given the difficult circumstances.
• MZ

  megan zhang

  2 days ago
  3.0
  We visit NYC at least once a year. The Hilton Midtown is well located. Hotel lobby has no sitting area for guest to rest. We waited 30 mins to check in, November 21st Friday, so prepared long waiting time. Booked a room with two beds, end up given one king and a pull out couch, the hotel is totally sold out. The front desk lady was not very friendly. She was exhausted and not very patient. I am in hospitality business, it’s understandable but not acceptable. It didn’t bother me . Management team should either train your employees better or schedule more employees to work. The hotel room is spacious for NYC, but the pull out couch is stained. I will have to call at late night to request sheets to cover it. Hotel Gym is big and well equipped. I also just read they charge $5 per luggage to store your luggage after check out which I will need this service when we check out on Monday. I travel everywhere in the world. First time see a nice hotel charging luggage storage. Hilton should know you are not Handling hostels guests. Your guests need only couple of hours to be hands free before catching their flight.
• FF

  Fisio&Bones Centro de fisioterapia

  Nov 10, 2025
  3.0
  Luces y sombras con este hotel: Como punto positivo: su ubicación. Está en el meollo de la cuestión, tienes todo lo importante cerca. Broadway, times square, rockfeller center...etc. todo a un paso. En cuanto al personal, destacar a Mercedes (personal en la zona del desayuno) este hotel cuenta con una joya como ella, que se ha preocupado porque no nos falte de nada o por cualquier problema que hayamos tenido en la habitación. El resto son lo justamente amables excepto en recepción que son/están bastante malhumorados. Suponemos que por el exceso de carga de trabajo. En cuanto al cuidado de la habitación: las camas son cómodas, bastante variedad de almohadas y de toallas. La limpieza justita. - el acceso a la zona del desayuno está todo el día, tienes agua, café y van poniendo diferentes opciones de comida. Puedes sentarte ahí y comer algo de fuera. Esa zona está muy bien. Como puntos negativos: el hotel necesita una puesta A PUNTO URGENTEMENTE. No puede ser que en un hotel de esta cadena: - no funcione el aire de la habitación (apenas calienta y hace muchísimo ruido) - se quede atascada el agua de la bañera (los baños están para hacerlos de nuevo enteros) - no tengan cama de matrimonio disponible si vas de luna de miel. - el desayuno, está bien, pero es muy justo en cuanto a falta de proteínas (solo hay huevos) y variedad. Ya sabemos que nuestra reseña no va a hacer que el responsable del hotel mueva un dedo por actualizarlo porque tienen muchísimo volumen de reservas. Pero realmente, si has de venir aquí, que sea por la ubicación y sobretodo paga por estar en una planta alta. Sino el nivel de ruido de la zona te impedirá descansar. Se debería de modernizar gran parte del hotel de forma URGENTE. No será por falta de fondos, sino más bien por falta de interés. Si repetimos viaje aquí, no será el primero en nuestra lista. Seguro.
• SJ

  Serena Jae

  Nov 7, 2025
  2.0
  This hotel is in an easy to access location but I would not stay here again. I was there for business and this hotel felt like a place that just shuffles people in and out. Upon first glance, the room seemed fine. But, looking closer, there were issues with cleanliness and attention to detail. There was mildew forming in the shower, along with some unknown hairs that were not cleaned. We had multiple shampoos and no washcloths. When opening the mini fridge, someone else’s beverage had been left. Oh, and housekeeping walked into our room on two separate occasions. The knock was so quick that we didn’t have time to respond either time — the door just started opening. The first time, I was IN THE SHOWER (with the door slightly ajar) and at the other point I was just exiting the bathroom. There was maintenance with the elevators during our stay and we needed to allow for an additional 5-10 mins every time we wanted to leave. Often, the elevators were already packed and we had to squeeze ourselves in. Upon checkout, there was a 15 minute long line to store luggage — which then turned out to cost $5 per item. The people taking luggage were not particularly friendly and there’s iPad-type devices there for you to just pay the fee. I’ve never experienced such impersonal service, all while requesting a short term luggage hold (we needed just an hour). We had actually requested a late checkout but decided to just pack up because housekeeping knocked on our door (even with a DND sign). With the slow elevators, we felt annoyed and thought it would be easier to just use luggage hold. Ultimately, in frustration, we just left for the train hall with our luggage. I understand it’s a large hotel and there is a need to accommodate a large number of stays, but I’ve felt more welcome in plenty of other conference center sized hotels. This one needs to work on their guest service aspect.
• MD

  Michael Denomme

  Nov 6, 2025
  2.0
  I recently stayed at the Hilton MidTown during my race day experience for the New York City marathon. While the location was ideal, and the staff are pleasant and welcoming we had a few major issues with the room, and the cleaning staff. First off, our room's bed has some major peeling on the 'faux' leather. This was flaking onto our pillows durring our stay which wasn't the most welcoming for such an expensive stay. Secondly, the cleaning staff mistakenly took my partners 26 year old, sentimental teddy bear, that not only has traveled the world over the past quarter century, but has also stayed in hotels across the world. I suppose the bear was taken and folded up in the sheets when they were changed, which is a good thing for cleanliness but not for our mental state. In other hotels this bear has been set gently on the pillow, or even tucked in, so to be taken out with the dirty sheets is extremely disappointing and careless. We've never experienced a mistake like this in our travels before, and is a mistake we would've expected from a 2 star motel, not a 4 star giant mega Hilton in NYC. Now, granted they have been very helpful in attempting to locate this bear, and I appreciate that service, but at this time it has not been located, and it has left us with us with a very sour taste in our mouth. We dare not ask for anything in exchange for this inconvenience just the return of our sweet Ted. Since the owner thinks that I didn’t stay at their hotel, my full name is Michael Denomme, I stayed in room 1045, checked in on Thursday October 30th and stayed until Monday November 3rd. My confirmation is 3350974686. We filed a missing item report at 3:33am on Monday November 3rd. And spoke with your head of security Jeremy on Monday about the incident. Thank you. I’ll be happy to change this review once there is an update on this important missing item.

Frequently Asked Questions About New York Hilton Midtown