New York Hilton Midtown

Reviews

• SS

  Steven Shen

  1 day ago
  1.0
  Stayed at Hilton Midtown and used the valet service. Vehicle was damaged while in valet custody. I expected Hilton Midtown to take ownership of the guest experience and help resolve a clear valet-custody damage issue. Instead, the process has been frustrating and disappointing. It took me two days to find the right person just to file a claim, and 12 hours to get a claim denial email, without giving me a single phone call or an attempt to contact. If you care about your vehicle, or do not have the habit to lay down on the floor to check your vehicle's undercarriage when picking it up, think twice before using the valet here.
• PP

  Patrick

  1 day ago
  1.0
  DO NOT STAY HERE!! I was staying here for 4 nights with a group of friends across different rooms. The one I reserved was for a king sized bed. I arrived early and my room wasn’t ready, the front desk offered to put me in a room that was, which I accepted. When I tried to go up to my room I found out about the elevator situation, for over 20 of the high rise floors they had a SINGLE functional elevator. I waited 10 minutes to go upstairs and find out the room was tiny, due to being cut in half by the stairwell, and was a smaller bed. So I take my bags and wait another 10 minutes to go back to the lobby and ask for a room that is similar to the one I booked, which was granted. (The staff was very nice and understanding throughout my stay, they were just restricted by the rules they had to follow) Every time I had to go to or from the room it was at least a 5 minute wait and sometimes upwards of 15 minutes. Instead of exploring the city I was stuck waiting. On the final day of my stay I found dried blood on the sheets, and went to clean off and ended up slipping due to the showers anti slip being half faded. I reported this to staff who apologized for the inconvenience and told me to wait in line at the front desk if I wanted to talk to someone. After leaving a complaint form Hilton Security reached out to me and requested to know personal information including my social security number and employment information. I asked why they needed that when it’s completely irrelevant and they said ‘insurance reasons.’ Other minor issues included the thermostats not working, I was told by my friends who also stayed here theirs didn’t either and asked a housekeeper who told me none of them did. Pictures are of the tub and the great “view” from the room. Find any of the other hotels near by, this one is not worth the risk.
• A

  カブキ先生

  3 days ago
  1.0
  Dear hotel manager I am a Hilton Honors member. Recently, I stayed at your HILTON hotel and left my luggage at the luggage storage. When retrieving it, a staff member demanded a tip. It was truly unpleasant. I wouldn't mind giving one myself, but I never expected to be asked for a tip, especially at a Hilton hotel. Is this normal? We request improvement and explanation regarding this matter. It is regrettable, especially since the other staff were very pleasant. Best regards
• KG

  Kim Granger

  4 days ago
  4.0
  Room was small, as expected. But I was not expecting it to be so "run down". Toilette seat was pealing. Hallways were "dingy". Lights were unsecured and not all working. Remote was sticky and filthy. Housekeeping staff were warm and friendly, but ladies at check in and the older man at bag check were cold and too busy to want to help customers beyon theirbminimum obligation. Other than the location, it was very disapointing. There was a snow storm that disrupted housekeeping, but there was No Communication about what was going on or what to expect. I see HILTON as one of the top "hilton brand" choices but this felt more lime a lower level brand.
• DB

  Debra B

  4 days ago
  2.0
  Elevators are awful. Have to use service elevator and those are slow and crowded too. Wait for elevator was never less than 3-4 minutes We stay at the New York Hilton Midtown every year when we come to visit our son, and we’ve always enjoyed the hotel. The location is incredibly convenient, and the staff is typically friendly and welcoming. It’s why we continue to return. That’s why it’s disappointing to have to write this. During this stay, there was an accident in the room that required the sheets to be changed due to soiled bedding. When I contacted housekeeping, I was told nothing could be done until 4:30 PM because of a shift change. I fully understand that operational transitions happen. However, sanitation issues should never be delayed due to staffing logistics. Clean bedding is a basic expectation, not an upgraded service. As returning guests — and loyal Hilton members — this response was surprising and not aligned with the level of service we’ve come to expect here. I share this in hopes that coverage during shift transitions is reviewed so future guests aren’t put in a similar position.

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