Motto by Hilton New York City Times Square

Reviews

• GC

  Gina Clark

  Jan 6, 2026
  1.0
  Hotel manager will not allow me to change my dates. I was asking to move my dates up by three days, PAY the HIGHER room rate, and cancel my first booking. There is no reason for the hotel to not honor this. I am a Hilton member and always stay with them. The hotel makes money from this change I'm asking for since room rates are way higher now than my original booking. This is so disheartening.
• JR

  Jen R

  Jan 5, 2026
  5.0
  We loved our stay at the Motto By Hilton in NYC Times Square. The location is absolutely perfect, super close to Times Square, Rockefeller Center, Radio City Music Hall, Broadway Shows, Fifth Avenue shopping, etc. We stayed on the 22nd floor, and found the hotel to be super quiet. The housekeeping staff was great, and kept us stocked with complimentary water. We felt really safe as the elevators were completely run by key card, so you could only access your particular floor. Yes, the room is tiny, but it works just fine for a couple or single traveler. We were on a Mother/Teenage son trip, and the twin bunk bed over queen bed room was perfect for us. Privacy is somewhat limited, so be aware if visiting with friends. All in all it was a great stay, and we will plan to return.
• KM

  Keiron Miles

  Dec 30, 2025
  5.0
  This stay hit the spot! It is right there near Times Square and super close to Rockefeller Center. It’s near so much. There’s a late night pizza shop and “corner store” right in front of the doors. As you can imagine, the rooms are very small as it is in Times Square. But it’s super comfortable and they’ve done a good job creating storage spaces. It’s honestly smartly designed for a small space. The bed was comfortable and it’s a bougie shower. The two bottle waters they gave you are aluminum so They are refillable. Also included in the resort fee is a $10 food and beverage credit: I think the bar and the restaurant were open till around 11 PM. They also gave a complementary snack, which were some really good chocolate wafers. The service was fantastic, I had a couple requests and they tended to them immediately! Then on my checkout day, they had a host ready to receive bags to hold for the day; You didn’t have to chase somebody down.
• JC

  Joaquin Cruz Castelan

  Dec 24, 2025
  4.0
  Muy bueno!! Fui el año pasado en navidad, siento que fue una ganga lo que encontré a diferencia de otros, buena calidad-precio, super ubicado, limpio, el unico hotel que he visitado donde he heho el check in a las 10 am!! Eso es increíble. Cerca de times square; para estar caminando a los alrededores. Su personal en general bien, nada del otro mundo. También tiene restaurante ahi mismo en el lobby, los precios… es NYC😅 pero en general bien. Las habitaciones bien, lo que es funcional para un viajero o un turista que no piensa estar ahi, justa para tus necesidades, minimalista, limpia y justa. Regresaria sin dudarlo.
• ZH

  Z Harris

  Dec 22, 2025
  2.0
  Lets be honest. If you want to be in the heart of Times Square and you only intend on walking its doable for 1-2 guests.. The hotel is okay if you are on a budget just keep the expectations to a minimum for Hilton; mattresses are equivalent to $100 amazon firm foam. They do include some "free" waters and snacks with typical per day fees. Even with clear ADA room booked through a major credit card, we were given a standard room and had to argue back until magically one became available minutes later. Mind you, one guest is visibly in a wheelchair and it is not possible to exist in a micro hotel without the appropriate room booked. Elevators are going to be a circus around 11a and 4p, worse the higher floor you are so schedule being gone around those times. Heat in room did not go above 62 unless you run the shower on hot and steam it out. Brought to staffs attention through text, was not fixed nor space heater provided. Temperature dropped enough for wall shrinkage to drop a metal shaft attached with 3M tape from the blinds. They did repair that but ignored the heater. I'd recommend the Riu Plaza 1 street over for a far superior experience if they have the room type available.

Frequently Asked Questions About Motto by Hilton New York City Times Square