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At the very top of the Deutsche Bank Center, Mandarin Oriental, New York is perfectly situated for visiting all of the city’s major attractions. Towering high above the city, our 244 luxuriously designed hotel rooms and elegantly appointed suites offer an unbeatable setting. With acclaimed gourmet cuisine, alluring cocktails and chic surroundings, our culinary offerings are among the best in Manhattan. An oasis of relaxation and rejuvenation high above New York, our spa offers a blend of beauty and wellness rituals as cosmopolitan as the city itself.
Location
Hours
Reviews
4.6
1,694 reviews
5 stars
1,284
4 stars
237
3 stars
80
2 stars
33
1 star
60
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the staff for their exceptional service, noting attentiveness and a willingness to go above and beyond to resolve issues.
Room Comfort
Feedback on room comfort was mixed; while some guests enjoyed luxurious accommodations, others found beds uncomfortable and rooms outdated.
Location
The hotel's location near Central Park and Columbus Circle received high marks, with guests appreciating easy access to attractions and amenities.
Dining Experience
Dining experiences varied; while some guests enjoyed the food and views at the hotel restaurant, others reported issues with service and food quality.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in guest rooms, with some guests reporting unsatisfactory housekeeping.
- GRGerard Richter2 days ago5.0Staff is exemplary. Everyone went above and beyond to make the stay comfortable and welcoming. Dining was fantastic, drinks were creative, and the view was impressive.
- GAGiancarla AsuncionNov 16, 20255.0MO Lounge never disappoints. The beef tartare was phenomenal, fresh, flavorful, and beautifully presented. The katsu sandwich was just as impressive. Service was impeccable from start to finish; the team is genuinely warm, attentive, and incredibly accommodating. A perfect spot for great food, great views, and an elevated experience. Highly recommend.
- RKRichard KrisakNov 9, 20255.0Stayed at the Mandarin Oriental New York in October and it was exceptional. The views over Central Park during fall foliage were unforgettable, and the service was consistently warm, attentive, and polished. The room was beautifully maintained and incredibly quiet, and the spa and lounge made the stay feel truly restorative. An elevated, seamless experience from start to finish.
- YYYuviNov 4, 20255.0We came here for afternoon tea, and from the moment we arrived, the staff made sure we felt like royalty. The service was absolutely amazing - attentive, kind, and genuine. The views were beautiful, and the afternoon tea itself was incredible. They even surprised me with a birthday cake, which was such a thoughtful and unexpected touch. Truly one of the most memorable experiences I’ve had. Thank you to the entire team for making it so special!
- PHPatrick HuckabayOct 19, 20255.0Deserving of a 6 Star rating. I have listed several experiences on this short 4 day stay. We chose the Mandran because it is close to the Lincoln Theater. My wife had a small issue with another guest. The staff was engaged and responsive. Without us having to ask, Sebastian reached out to me to follow up and went above and beyond for us to make sure we were taken care of. I truly appreciate that he took a small concern and acted on it with style. While waiting for my wife I went to the bar for a quick drink. I was surprised to see a speakeasy style bar that was very comfortable. The Bartender was very friendly, attentive and professional. He made me a cocktail called the Bangkok. It was so good, I ordered another one to go. When I returned to the room, my wife who is not a big drinker actually drank the whole thing. The attention to detail from the bar staff and manager was second to none. The Bartender was clearly one of the best. On our way out I ordered an uber on my phone. We got downstairs a tad late but the doorman had already told our driver where to wait, stopped traffic for us, and escorted us to our car. Exceptional service. I would like again the Thank Sebastian for not just giving me a meaningless apology and sympathy, but for taking action. Every encounter with every employee was professional, calm, and relaxing. In the US and abroad we usually seek out a Four Seasons for their excellent properties and service. The Manderian staff and accommodation exceeded your typical 5 star expectation. Great Job!
Frequently Asked Questions About Mandarin Oriental, New York
What are the check-in and check-out times at Mandarin Oriental, New York?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Mandarin Oriental, New York offer spa services?
Yes, the hotel features a spa offering a blend of beauty and wellness rituals, including sauna and private wellness areas.
Are pets allowed at Mandarin Oriental, New York?
Yes, pets are welcome at the hotel.
Is parking available at Mandarin Oriental, New York?
Yes, parking is available including valet parking services.
Does the hotel provide accessibility features?
Yes, the hotel offers accessible elevators, indoor pools, and mobility accessible rooms and facilities.
What dining options are available at Mandarin Oriental, New York?
The hotel has one restaurant, offers bar and lounge services, and provides breakfast with vegan and vegetarian meal options.
Is there Wi-Fi available at the hotel?
Yes, Wi-Fi is available in public areas of the hotel.
Are there any nearby dining places guests can visit around Mandarin Oriental, New York?
Yes, guests can enjoy nearby dining options such as Genji Sushi, Bar Masa, MO Lounge, and Porter House Bar and Grill for a variety of Asian, Japanese, and American cuisines.
What wellness and beauty services are available near the hotel?
Nearby, guests can visit The Spa at Mandarin Oriental, New York and Stillpoint Holistic Studio for spa, beauty, and physical therapy services.
What useful nearby places can guests visit for groceries and shopping?
Guests can visit Whole Foods Market for groceries and organic products, and Aveda Store for beauty supplies close to the Mandarin Oriental, New York.