Location
The hotel is praised for its excellent location near Times Square and various subway stations, making it convenient for exploring NYC.
Service Quality
Customer service experiences are mixed; while some staff members are noted for being friendly and helpful, others are described as rude and unprofessional.
Room Condition
Rooms are generally clean and spacious, but there are complaints about noise from the street and issues with water pressure and cleanliness.
Charges and Fees
Guests frequently report unexpected charges, particularly related to smoking fees, which many believe are unjustified.
Amenities
The hotel lacks several expected amenities, such as a restaurant and breakfast options, which has disappointed some guests.