InterContinental New York Times Square by IHG

Reviews

• JJ

  Jetha

  1 day ago
  5.0
  My parents, who are from Atlanta and always come to visit us in Brooklyn, love this hotel for several reasons: the location, the service, the cleanliness, the security, the friendliness of the staff, but what makes them always return is the service that the waiter Eddie Spaguetti offers them, my children, and nephew. Last year, on my birthday, my father stayed with my children at the hotel so I could celebrate with my wife and friends. It was the first time my boys had met Eddie; my daughter already knew him. When my youngest son told him it was my birthday, Eddie sent a cheesecake with a happy birthday tag to the table and said to my father and the boys, "Let's make a video for your dad, sing happy birthday, and send it to him as a surprise?" And so it was. I was having dinner with my wife when the video arrived on my cell phone: my father and my children singing happy birthday. My wife and I were speechless. It was one of the best gifts. This Friday, the whole family gathered for dinner at the Stinger Bar, and finally the rest of the Jetha family met Eddie. It was a wonderful night; now I understand why my children love him. For my youngest son, he makes hot chocolate with whipped cream and marshmallows, and for my oldest, Coca-Cola with lots of the italian cherries. It was my nephew's and brother's birthday; he sang "Happy Birthday" twice, sent a cheesecake and chocolate sponge for both of them, wrote a happy birthday card from the hotel, and when my family arrived an hour and a half later, he sent another cheesecake so my children could sing with their little cousin, happy birthday. My little nephew was so happy with his cousins celebrating his birthday. We understand why my parents and the boys are so happy and love the hotel and Eddie Spaghetti; they always want to come back to take a picture with him. Now we love the service that him provides, and we will return whenever possible. Thanks for the entirely employees for being taking care so well with our family.
• JZ

  Jason Z

  2 days ago
  5.0
  The hotel is perfectly located right in the heart of Times Square and the theater district and subway connections, so hard to imagine many properties have a better location. The staff we encountered were all friendly and helpful. Never any waits for the elevators and easy to store our luggage with them after checking out. We were provided an early check-in and were provided complimentary cocktails as part of our IHG status (we already had breakfast included in our room rate). They have a relatively small space (The Stinger) that is used as as a restaurant and bar and the morning breakfast - has nice lighting in the evening and is not too loud and good food (at hotel restaurant in NYC prices). The breakfast is average size variety with some nice offerings and quick service at your table for coffee and orange juice (often there was a line and a few minutes wait to get a table). Strangely (never experienced this before), they make you sign a check at full price of the breakfast buffet (almost $50 each after service charge and tax) even if it is included in your room rate (they never did actually charge us). Our room was very quiet, very large for NYC, in great condition with nice modern furnishings, a nice large rain shower with plenty of hot water, and AMAZING views over the city. Not really a problem, but be aware that the room does have one of those annoying minibars (in the fridge and sitting on top of the dresser) which will AUTO-CHARGE you if anything moves at all (we bumped the dresser while packing and that created a $50 charge for minibar while we were trying to leave....which required someone to come to the room to remove it....which they quickly did). You get what you pay for in NYC, particularly in hotels, and this one was very nice and is worth the splurge if you can find a nice rate. Lovely stay and we greatly enjoyed it!!!
• KK

  Kevin

  2 days ago
  5.0
  My wife and I recently stayed at this hotel. We loved it! Great location, clean, wonderful room service. However, we were disappointed by something that could have been avoided: my husband hasn't drunk alcohol for 25 years, and we love drinking Stella Artois (non-alcoholic) and I drink Coca-Cola Sugar free (non-alcoholic). When we arrived at the room, the minibar was full of alcoholic drinks, with no non-alcoholic and sugar free sodas options. We went down to speak with the concierge and explain our situation: we wanted to bring non-alcoholic beers and coca-cola zero to the room, because we do not have alcohol drinks, and she said: "If you take what's in the minibar and put it back in, you will be charged." We were disappointed, because there's no another option. When we went to have lunch at the Stinger Bar, we saw that there were non-alcoholic beer options, Heineken 00 and Free Wazy IPA, but no option coca-cola zero. My husband ordered the Free Wazy IPA and explained to the waiter Eddie Spaguetti, what had happened with the minibar, and he automatically said: "Sir..." "We have a small refrigerator that can be delivered to your room, and you can buy our non-alcoholic beer and sugar-free Coca-Cola, but the coca-cola you have to order from the room-service and take it to your room. Now, if your preference is Stella, you have the option of buying it outside." Eddie asked us" " what is your room number? And after we told him he went to the reception. When he returned, he said that Danny had sent a refrigerator to our room. We were extremely surprised, happy, and at the same time sad, because apparently communication between some employees doesn't match or not aware. Anyway, Eddie and Danny, thank you very much for your help and willingness to assist your guests. We will certainly return.
• CG

  Carl Green

  Feb 22, 2026
  2.0
  I am writing to formally express my dissatisfaction with my recent stay at the InterContinental New York Times Square. Upon our initial arrival, there was a significant delay in getting our room because it had to be “defeathered.” Once we were finally given access to the room, we discovered that the heating system (furnace) was not working. A mechanic was sent to inspect it and confirmed that the heating system in that room was not functioning properly. We were then informed that we would be moved to another room. We left the hotel to spend time in the city while the new room was being prepared. However, when we returned later that day, the front desk staff appeared unaware of any arrangement for a room change. After some time, a representative was finally able to locate the information and provide us with a new room key. When we arrived at the new room, none of our clothing or personal belongings had been transferred. We had to return to the lobby to inquire about our items. A staff member was sent to the original room, where it was discovered that our belongings had not been moved at all. Eventually, a hotel employee delivered our items to the new room. Upon departure, we realized that my Briggs & Riley luggage cover had not been returned with our belongings. Due to our need to leave for the airport, I reported the missing item to the front desk before checking out. To date, I have not received any communication or follow-up regarding this matter. This series of events caused significant inconvenience and frustration during our stay. I would appreciate a prompt response regarding the missing luggage cover and an explanation of how these service issues will be addressed.
• EH

  Eric H

  Feb 11, 2026
  1.0
  Stayed for two nights. Most of the stay was fine, with one huge dealbreaker. The HVAC in our room was broken. No matter what setting/temp we put it on, it just constantly blew out tons of hot air. Set the room to 65, and that night it was 78. Spent the night sweaty lying on top of the sheets. Next morning I went to the front desk and told them of the problem. Was told an engineer would address it. Nothing came of this, as far as I can tell. Certainly it was not fixed, nor were we updated. Got back late that night, still broke, still near 80 in the room. This time I opened the window (it was -5F and gusting to 50mph outside). Used the room TV to send a message that we had a problem, as that seemed convenient and the way the hotel wanted us to communicate an issue. It said someone could contact us shortly. No one ever did. Ended up opening the window several times through the night to moderate the temp in the room. Next morning at checkout, I was asked if we had any problems. I said yes, the heat was broken and we were not able to get any assistance. He said "well I don't see anything here, you're all checked out". Complete and total disinterest in me reporting the room has a broken heating system, or trying to make it up. Honestly for $400 a night I do expect that if I report a problem, it gets looked at. And if I report that multiple attempts by me to get the problem fixed are ignored, at checkout I get at least a "sorry"? Spent over $1,000 between the room, fees and breakfast. I guess my problem was I was polite and expected them to fix problems. Perhaps I should have stomped and made a scene at the front desk instead. Edit - the reply from the hotel is telling - they did not ask what room I stayed in so they can actually fix the problem for future guests, they just wrote some nice platitudes to sound like they care. This lines up perfectly with how the hotel acted while I was there, so I don't believe for a minute they've actually taken any follow up action at all.

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