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Relish tranquility, and an illustrious take on Manhattan at the InterContinental® New York Times Square Hotel. Gaze out at majestic views of the city with floor-to-ceiling windows from various room accommodations and modern event spaces. With an unrivaled location, our luxury hotel in the Theater District, places you at the doorstep of Times Square and Broadway Theatres, and close to iconic sites like Central Park and Rockefeller Center.
Location
InterContinental New York Times Square by IHG
300 West 44th Street, New York, NY
10036, United States
Hours
Reviews
4.3
4,831 reviews
5 stars
2,863
4 stars
1,159
3 stars
371
2 stars
155
1 star
283
What are people saying?
AI-generated from recent customer reviews
Service Quality
While some staff members received praise for their friendliness and helpfulness, many reviews highlighted poor service experiences, including rudeness and lack of responsiveness.
Room Conditions
Guests reported issues with cleanliness, outdated furnishings, and maintenance problems in the rooms, with some describing them as below expected standards for a luxury hotel.
Location
The hotel’s location near Times Square was frequently praised, with many guests appreciating the convenience for accessing attractions and public transport.
Amenities Fees
Several reviews criticized the additional resort fees and the lack of complimentary items, such as water, which contributed to a perception of being overcharged.
Dining Experience
The hotel restaurant received mixed reviews, with some guests enjoying the food and service, while others reported issues with food quality and service during breakfast.
- JJJohn1 day ago5.0My girlfriend and I, were staying at the hotel, and before going to a brunch, we decided to have a drink at the Stinger Bar. For our surprise, Eddie, was our waiter. He was very attentive, polite, extremely funny, and above all, loved what he did. He surprised us after I told him that was ny girlfriend's birthday and her first time in New York. Five minutes later, he brought a dessert, a chocolate sponge with a birthday card, and everyone around us sang happy birthday to her. She was very happy. He made our first day in New York magical. Secretly, I told him that I was going to propose her for brunch and showed him the ring. We return to the Stinger, on Monday night, and she showed him the rings, and one more time, he was surprising us with a glass of Prosseco, in a big day if our lives, Eddie, thank you very much for your genuine kindness.
- MKMonika K.Nov 17, 20253.0I would expect much higher standards for 4 star hotel. Window isolation was quite poor. Our room was situated to the main street, where there was never ending traffic. Despite the fact our room was on the higher floor, due to poor window isolation, we could hear everything from the outside and could not really sleep during the night. Luckily we could change the room to the other side, where it was much better. Breakfast was nice and tasty.
- BOBenat OnatibiaNov 12, 20251.0I am spending 5 nights at the hotel. It’s gotten very cold in NYC and the heating system in my original room did not work well…the temp in the room was close to 10 degrees Celsius. I complained after the second night and was moved to the room next door. The same problem again. I’ve slept with a jumper and socks the last two days. This is something you would expect from a 2 star hotel, definitely not the intercontinental.
- SGSandeep GNov 12, 20254.0We checked in to intercontinental for a 4 day family trip. The receptionist are so friendly and checkin process is so quick. Intercontinental is right on 44 street and 10 mins walk to times square. Very much near to central park and other restaurants. Every day Room service., porters are helpful. The breakfast buffet here is good., though some items are routine. They could have change it so people staying for couple days wont get bored with same items. Evening bar was good with free nuts for munchies.
- MQMariam QureshiNov 5, 20252.0I would not stay here as it is overpriced and I had a terrible experience. I asked for an upgrade as I was eligible for one with Fine Hotels and Resorts through AMEX and the front desk told me it would be $150. Then, we took the standard room- no upgrade, we were sleeping and at 6 AM someone opened the door our room. I screamed as did the stranger. I called down to the front desk and told them I did not feel safe as a stranger had awoken me from my slumber by entering into my room. She said "sorry we don't have any rooms available." After one hour, I was finally told by the manager that they had accidentally assigned my room to another guest! She profusely did apologize but I am confused as to how this would even happen! She offered to NOW upgrade us, so we packed up and got a. corner junior suite that was just average (just a slightly bigger room with a view). That same night, we asked for complimentary water bottles and the front desk refused to give us any, stating we weren't eligible even though we have Platinum status. The front desk told me that was not a part of the eligibility - even though it clearly states that you can get an upgrade if available as well as water. Overall for a 5 star hotel, I am sure your money would be better spent elsewhere.
Frequently Asked Questions About InterContinental New York Times Square by IHG
Is parking available at InterContinental New York Times Square by IHG?
Yes, we provide onsite parking for our guests at InterContinental New York Times Square by IHG. Valet parking services may also be available. Please inquire with the front desk or check our website for specific parking options and fees.
Does InterContinental New York Times Square by IHG offer Wi-Fi services?
Yes, complimentary Wi-Fi is available in public areas and guest rooms. Please ask at the front desk for login details upon check-in.
Does InterContinental New York Times Square by IHG have a fitness center?
Most of our hotels have a fitness center equipped with modern exercise machines and amenities. Guests can enjoy complimentary access to these facilities during their stay. Please confirm with front desk staff.
Is room service available at InterContinental New York Times Square by IHG?
Yes, we offer room service with a diverse menu for breakfast, lunch, dinner, and late-night cravings. Simply dial the room service extension from your room to place an order.
Are there any dining options at InterContinental New York Times Square by IHG?
Many of our hotels have on-site restaurants and bars offering a variety of cuisine and beverages. Guests can enjoy delicious meals without leaving InterContinental New York Times Square by IHG's premises. Please check our website or contact InterContinental New York Times Square by IHG for dining options.
Does InterContinental New York Times Square by IHG have a pool?
Yes, many of our hotels feature indoor or outdoor swimming pools for guests to enjoy. Pool hours may vary by location and season, so we recommend checking with InterContinental New York Times Square by IHG for specific details.
Is InterContinental New York Times Square by IHG accessible for people with disabilities?
InterContinental Hotels is committed to accessibility. We provide accessible rooms and facilities for guests with disabilities. If you require specific accommodations, please contact InterContinental New York Times Square by IHG directly to ensure your needs are met.
Can I earn loyalty points with my stay at InterContinental New York Times Square by IHG?
Yes, you can earn and redeem IHG® One Rewards points when you stay at InterContinental Hotels. Joining the loyalty program is free, and it offers various benefits and exclusive offers. Visit our website for more details or sign up at the front desk.
Does InterContinental New York Times Square by IHG offer event or meeting spaces?
Yes, we have versatile event and meeting spaces that can accommodate various group sizes. Whether it's a conference, wedding, or business meeting, our team can assist you in planning a successful event. Contact InterContinental New York Times Square by IHG for more information.
Is there a spa or wellness center at InterContinental New York Times Square by IHG?
Some of our hotels feature luxurious spas or wellness centers where guests can indulge in relaxing treatments and therapies. Please check with our front desk for spa availability and services offered.
What is the cancellation policy for reservations at InterContinental New York Times Square by IHG?
Cancellation policies may vary based on the rate and reservation type. Generally, our standard policy allows free cancellation up to a certain time before check-in. Please review your reservation details or contact InterContinental New York Times Square by IHG for more information.
Does InterContinental New York Times Square by IHG provide airport shuttle services?
Some of our hotels offer airport shuttle services for guests. Please inquire with InterContinental New York Times Square by IHG about availability, shuttle schedule, and any associated fees. Alternatively, taxis and other transportation options may be available.
Can I make special requests for my stay at InterContinental New York Times Square by IHG?
Absolutely! We strive to accommodate special requests whenever possible. Whether it's room preferences or dietary needs, please contact InterContinental New York Times Square by IHG before your stay, and we'll do our best to make your experience memorable.
How can I modify or cancel my reservation online?
You can manage your reservation online through our website or the IHG mobile app. Log in with your booking details to modify or cancel your reservation. For assistance, you can also contact our customer support team.
Does InterContinental New York Times Square by IHG offer babysitting or childcare services?
Some of our hotels may offer babysitting or childcare services. Please contact the InterContinental New York Times Square by IHG directly to inquire about availability, age requirements, and any associated fees.
Does InterContinental New York Times Square by IHG offer parking facilities?
Yes, onsite parking is available, including both self-parking and valet services. Please inquire at the front desk for details and fees.
Are pets allowed at InterContinental New York Times Square by IHG?
Yes, pets are welcome at the hotel.
What are the check-in and check-out times at InterContinental New York Times Square by IHG?
Check-in time is from 3:00 PM, and check-out time is until 11:00 AM.
Does the hotel provide fast and free Wi-Fi for guests?
Yes, complimentary Wi-Fi is available in guest rooms and public areas.
Is there a fitness center available for guests at InterContinental New York Times Square by IHG?
Yes, a fitness center with elliptical machines and free weights is available for free to guests.
Are there restaurants and bars within the hotel?
Yes, the hotel features three restaurants and includes bar services for dining and cocktails.
Does the hotel offer contactless check-in or check-out services?
Yes, contactless check-in and check-out options are available for guests' convenience.
What nearby restaurants can guests visit around InterContinental New York Times Square by IHG?
Guests can enjoy nearby dining options such as Ca Va Brasserie, known for French cuisine, and Smith's Bar, offering American fare and drinks, both located close to the hotel.
Are there popular bars or lounges near the hotel where guests can relax?
Yes, nearby bars like The Stinger and the Todd English Fireside Lounge provide excellent cocktail and lounge experiences just a short walk away.
What transportation or nearby points of interest can help guests explore the area around the hotel?
Located in Times Square, the hotel is close to Broadway theatres and iconic landmarks like Central Park and Rockefeller Center, making it easy for guests to explore New York's top attractions.