InterContinental New York Times Square by IHG

Reviews

• AD

  Adele Davies

  2 days ago
  5.0
  We loved the location, all staff were friendly and accommodating, and the room was fabulous. We loved the view towards Times Square, and we could also see our cruise ship waiting for us at the port on the morning of our departure, which was fun. We ordered breakfast via room service three times, putting our f&b credits to good use, and the service and the food were amazing. My husband’s IHG status was acknowledged, and the upgraded room was beautiful and comfortable. Yes, there will be the noise of sirens and so forth because of its location, and we did think that the television could be moved to a wall rather than sitting in front of the window at the foot of the bed, since it blocked the view in the corner room, but these things are small things compared to the joy we experienced staying at this lovely hotel. We have booked to stay again in April, this time after our cruise, and we can’t wait!
• MM

  Mad Mex

  4 days ago
  1.0
  Recently stayed here and it was a huge mistake. I paid over $1,000 for two nights for what should have been a $250-per-night hotel at best. This property does not meet the standard of a $500+ per night stay. First, the location is directly across the street from a marijuana dispensary. The entire area reeks of weed, and unfortunately so did the hotel. Our room smelled like marijuana constantly—day and night. We also ate at the hotel restaurant the first night, and the restaurant smelled the same. Speaking of the restaurant: dinner for two (one steak with vegetables and fries, one club sandwich with fries, and two glasses of wine) came out to over $260. The pricing was absurd for the quality and experience. The room did not feel premium in any way. The shower head was missing silicone tips, resulting in an uneven, weak stream instead of the rain-style shower advertised. The window tint was peeling, allowing clear visibility from the street directly into the bathroom. Let's not even mention the duck take all around the window, seen on the picture. Additionally, the bathroom had no heat and was freezing cold—completely unacceptable for New York in December. Stepping out of a warm shower into icy air was horrible. The bed was nothing special, and the pillows were terrible. I barely slept the first night and had to request firmer pillows for the second. Overall, this stay was grossly overpriced, uncomfortable, and disappointing. I will never stay here again. Frankly, this experience warrants a full refund. Next time, I’ll stay at the Hilton Times Square around the corner instead.
• MC

  Michael Cronkhite

  5 days ago
  4.0
  Excellent location and a nice hotel. But....check your receipts. My son and I stayed here for a long weekend and checked in on a Friday afternoon, and checked out on Monday morning. We used our IHG points so the only charge we "should" have had was the $40 fee + taxes. However, when we went to check out we had a charge for the Stinger restaurant on our bill, as well as an overage on F&B that we never used. At check out, the gentlemen working the front desk took the additional $69.12 off and handed me a printed out receipt that was correct, BUT I get home and check my IHG account to verify the receipt and those additional 2 charges were back on there, and were charged to my credit card as well. This is very shady business.....We never stepped foot in the Stinger, didn't order any room service, and didn't touch any of the items on the counter or in the mini bar in our room. I have called and talked to a few people, and am still waiting on a return call to make it right.
• FS

  Fritz Schindler

  Jan 4, 2026
  5.0
  My family and I, were spending New Year's Eve in New York City, staying at the hotel. We had a dinner reservation for New Year's Eve, at Stinger Bar Lounge, and we had the best night during our stay in New York. We were served by the waiter Eddie Spaghetti, who was wearing a silver, sequined shirt, perfect for New Year's Eve. He treated me, my brother, my parents, as well as other guests around us, not like guests, but like long-time friends. He worked hard but also had fun, while simultaneously making sure everything was alright with our table and the service, dancing with us, encouraging us to dance and celebrate the new year coming up. He was telling the guests: "Come on!! Lets shake it off!! At one point, the guests started dancing on the dance floor, the DJ was amazing, playing great music, and Eddie, was always there dancing with us. In short, the food was wonderful, the drinks, the Espresso Martini and Stinger cocktails, were the best. The decoration, the champagne, the atmosphere was wonderful. Eddie, we will always be grateful for the special service, for giving us the energy to forget about being shy and to be partygoers for four hours. Definitely, the Intercontinental Times Square, is our new favorite hotel, and Eddie Spaguetti, the best server in town, kind, happy, makes all the guests feel special and energetic.
• JB

  Jennifer Barrera

  Dec 28, 2025
  5.0
  We stayed here for a full week right before Christmas and overall had a great experience. The location is excellent — there’s a subway line literally on the next corner, maybe a 3-minute walk. You really can’t beat it for getting around the city. Like most InterContinental hotels, everything was clean, the beds were super comfortable, and the rooms were very nice. No complaints there at all. We didn’t eat at the on-site restaurant, The Stinger, but I did go down one morning to grab a coffee to go. It wasn’t very good, but I’m also not a coffee connoisseur — I like vanilla lattes, which they don’t offer, so that’s fine. One thing I did notice was that the restaurant staff didn’t seem very happy. I believe the manager took my order, then I overheard her say something to a waiter and he responded, “Do I have to?” Not sure what that was about, but the vibe didn’t feel great. It was right before Christmas though, so maybe that played a role. Our flight was delayed, so we didn’t arrive until after midnight. I had called ahead to let them know we’d be arriving late, and they thanked me and said otherwise we would have been marked as a no-show — which would have been awful at 1am. I really appreciated that heads-up. All the other staff we interacted with were friendly and welcoming, from the front desk to the doormen. We were always greeted, which made a big difference. I also used the gym, and it was wonderful — large, clean, and well-equipped with treadmills, dumbbells, benches, and yoga mats. Easily one of the better hotel gyms I’ve seen. There is a $40/day amenity fee, but you get $30/day to use on food (not breakfast) at the restaurant or the minibar. We mostly just used it for the bottled water every day. Overall, we had a great stay and would definitely stay here again.

Frequently Asked Questions About InterContinental New York Times Square by IHG