InterContinental New York Barclay by IHG

Reviews

• RP

  Ross Powers

  2 days ago
  1.0
  Please put bathtubs in more of the rooms. OR, alternatively, completely distinguish bathtub rooms and non-bathtub rooms during the booking process on the ihg app using completely separate room types, even if everything else about a room type is the same. That way, customers can select exactly what they want during the booking process without ever having to call ahead to specify this preference.
• MM

  maggiexning

  2 days ago
  5.0
  To be fair: My spouse would rate the hotel a 5/5, but as a seasoned traveller, I'd only give it a 4/5. Rating 5 stars here because the quiet location (in NYC!) and historical significance of the hotel are truly unmatched. As a family of 3 including a young toddler, we visited NYC for a quick weekend getaway in mid-November. We made our reservation through the Visa Infinite Luxury Hotel program, which included a few notable perks, such as the free daily breakfast, early/late check-out if available, room upgrade if available and a 25 USD credit. Our rate had the amenity fee waived, so we knew we didn't have any additional unexpected fees to pay upon checking-in. CHILD-FRIENDLINESS rating: 4/5. This hotel offered a sturdy white metal mini-crib in our room that was delivered after we got to the room. We liked the metal crib (as compared to a pack n play), and my toddler slept well in the crib. The mini-fridge is there, but there was barely enough room to put any food/milk for my toddler. There is also no kettle in the room. I wished that the hotel would've been more considerate of younger families that visit as we would normally need more space in that mini-fridge that was pretty much stuffed with the mini-bar items. The accessibility buttons at the left front door entrance to the hotel lobby was great as we needed it for our stroller. Upon arriving to the hotel at 2:30pm, we had to wait in line to check-in which wasn't very pleasant especially with a young toddler after a long travel day. There was only 1 receptionist present at check-in. We were the next in line, but still had to wait about 10 minutes, and there was clearly a line forming behind us. I would have expected more receptionists present especially with 2:30pm being so close to the standard 3pm check-in time. However, when it was our turn, the male receptionist greeted us warmly and was able to upgrade us per our VI luxury hotel booking to a corner king room from our originally booked classic queen room. When we got to the room, we were very pleased with the space and layout. However, we did notice that there was only 1 robe/slipper available in the closet and we had to call housekeeping to send another set up. The housekeeping staff told us that it is the hotel's standard to only have 1 set of it in the room, and if we needed additional, we had to request it. I never heard of this hotel policy as most hotels we visited always had 2 sets in the room. We overall had a great stay. The bed and pillows were very comfortable and we didn't hear much noise from our hotel neighbors, though we did hear occasional traffic noises. We understood that it's NYC so some honks/siren sounds were to be expected in this vibrant city. We were offered 2pm check-out, and the daily breakfast buffet inclusion was so delicious with a large variety of cold/hot food that my spouse was raving about afterwards. The fresh fruits was easily a 10/10. We were also able to have our luggage stored with the bell man for a few hours until the evening after check-out. A few disappointments were that the mini-fridge didn't have much space for my toddler's milk/food; we woke up in the morning with a tiny green ?moth on the bed's edge (it didn't appear harmful so I wasn't startled); overpriced restaurant food; no swimming pool; and the check-in/out process took way too long because of limited support at reception during peak hours. My spouse, toddler and I are looking to return to NYC in January 2026 to celebrate our anniversary. My spouse is begging me to return to Intercontinental Barclay because he wanted to explore all the different food items that he didn't get to explore at the breakfast buffet and he really liked the hotel. I'm slightly hesitant to return given the long check-in/out experience; however, we will likely give it another opportunity as the hotel has so much potential and we did have a good night sleep during this trip. We really hope our special occasion is celebrated & acknowledged when we return to Intercontinental Barclay, and that we'll have many new fond memories made.
• KM

  Krista Mickelson

  3 days ago
  1.0
  We stayed here for one night and I was utilizing my chase reserve points/card benefits to stay at this hotel. I was double charged (and extra $388) at this hotel with no explanation or receipt provided. I made sure to ask for a receipt at checkout and they reassured me multiple times that there were no charges on my room and so there was nothing they could print out. I hope to have this resolved soon as it was a very unfortunate end to what was supposed to be a quick easy trip to celebrate my husband’s birthday.
• FF

  f

  Nov 9, 2025
  5.0
  We travelled to NYC for a charity gala and to spend time with a dear friend, do we wanted a hotel within walking distance of Grand Central & the Cipriani Event Venue, where the gala was being held. We also wanted to take advantage of our Chase Sapphire Rewards card benefits, which include elite status with IHG and Chase’s Edit Hotel Program ( with its separate benefits). So the IHG Barclay at 48th and Lexington was the perfect choice. It was a long trip from Savannah, complicated by the near always difficulties of flying into LaGuardia Airport, further complicated by the Government shutdown and reduced landings etc. So needless to say, we were tired by the time the traffic congested trip in Lyft pulled up to the Barclay. It was check in time and the front desk was busy helping other customers check in so we had to wait a bit. To my utmost surprise and satisfaction, the front desk associate, Kit, was engaging, inviting and so welcoming that we knew our stay would be memorable. It’s so important to have a first impression that sets the tone for Hospitality with a Capital “H” and Kit hit a Home Run! Engaging, informative witty spot on recommendations while navigating smartly and correctly all the nuances of our IHG elite status benefits plus the Chase Rewards Card added benefits. Perfect!!!! Our Room was a Standard King. Satisfactory yet small. Best was that it faced down to 48th ST so it was extremely quiet at night, which is not always the case in NYC hotels. We had a minor glitch with our Heat / A/C and it was addressed promptly by the front desk and engineering. Breakfast Buffet was phenomenal and we dined for dinner on two of our nights: Very Good!!!! We had a couple of things to navigate with the front desk and Guest Services to take advantage of all of our Chase Benefits. Special thanks to Gabriel Nogueira , the Director of the Front Desk who helped us seamlessly with an awesome approach, a great smile while defining again the meaning of Welcome & Hospitality. We could not be happier with our stay.
• SK

  Stellakapoula@gmail.com Stella Kapoula

  Nov 7, 2025
  5.0
  Επισκεφτήκαμε την New York για να κάνουμε Πρωτοχρονιά εκεί για να υποδεχτούμε το 2025 . Μείναμε στο ξενοδοχείο 5 βραδιές και είχαμε μια πολύ ευχάριστη διαμονή. Η τοποθεσία ήταν εξαιρετική και έκανε τις μετακινήσεις μας στην πόλη πολύ βολικές γιατί πηγαίναμε με τα πόδια απολαμβάνοντας τα υπέροχα κτήρια!!!! Το προσωπικό ήταν πραγματικά φιλικό και φιλόξενο. Το πρωινό αρκετά καλό .Το δωμάτιό μας αν και ήταν λίγο μικρό ήταν πολύ καθαρό ,όμορφο και πολύ ήσυχο κάτι που έκανε το βράδυ μας ξεκούραστο.

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