InterContinental New York Barclay by IHG

Reviews

• SK

  Sachin Kapale

  Feb 23, 2026
  5.0
  I recently stayed at InterContinental New York Barclay with my family during our vacation, and overall, we had a wonderful experience. This is truly a high-end hotel that delivers both comfort and service. The staff were kind, welcoming, and consistently friendly — from the front desk to the lobby bar. We especially appreciated the helpful and attentive service team who made our stay smooth and enjoyable. The breakfast buffet was around $50 per person, but it was absolutely worth it. There were great options available, and the quality matched the hotel’s upscale standard. We were also pleasantly surprised by the welcome fruits in our room — a thoughtful touch that made us feel valued as guests. The hotel’s location is another big plus, with easy accessibility to major attractions and convenient connections across the city. As an IHG Platinum member, I understand that benefits such as early check-in, late checkout, and room upgrades are subject to availability. While our stay was excellent overall, none of these benefits were proactively offered during this visit. It would have been nice to see some acknowledgment of elite status at check-in, even if availability was limited. That said, it was still a great stay with excellent hospitality. I would recommend this hotel for families looking for a comfortable and centrally located option in New York.
• JC

  Jessica Chu

  Feb 22, 2026
  2.0
  Recently stayed here for a winter staycation and unfortunately our stay was subpar, and I cannot recommend this hotel at all. Every interaction we had with any hotel staff was unwelcoming, passive aggressive, and borderline rude. This includes every single front desk staff we have talked to, for both check in and check out, and any questions we had seemed like we have wasted their time for them. Check in took 20 min which is quite long. We had their hot breakfast buffet which is consistently a disaster for the entire duration of our stay. Each breakfast waiter was very rude - I don’t blame them though they are clearly overworked and the place understaffed as they only station 1 server for half the restaurant, and during peak time, around 10am, the line for getting in the breakfast restaurant had 30 people waiting. Our bill for breakfast for two comes out to be $120 after tax and auto tip. Also, I tried calling front desk from my hotel room but apparently there is no way to do that via the room phone. All lines to front desk or concierge was unreachable. That is quite unheard of, even with 2 star hotels. We were looking forward to a relaxing stay but apparently that was not the case with the unfriendly staff. We will not be returning to this particular hotel.
• MR

  Mithesh Ramachandran

  Feb 21, 2026
  5.0
  I had a great experience. The staff, including Ralph, Kevin, the bell team, and Steve, were courteous and quick to answer any questions. The hotel has an incredible lobby that feels straight out of the 1900s. Even after renovations, it still reflects the heritage and luxury of a 100 year landmark hotel while never feeling outdated in terms of amenities. Room cleaning was extremely fast, almost like a pit crew operation, and I often wondered how it was possible to do everything so efficiently in such a short time. The location was excellent as well, with every part of Manhattan easily accessible. If you want to experience heritage luxury in NYC, I highly recommend a stay at the Barclay.
• EC

  Es Cavalet

  Feb 20, 2026
  5.0
  I am not the type of person to write reviews, but I want to give a very special mention to Sofia Vandaele and her team at the IBNY. I can say with confidence that the level of personalised service is second to none in the IBNY category of hotels in NYC. Special mentions: - reception very efficient and welcoming; - rooms / beds are comfortable [and general room refurb will bring even more comfort]; - bathrobes and slippers are super comfy; - gym is top standard - catering for cardio as well as strength exercises; - room service is fast and reliably consistent in quality; - location - location - location is super well connected with Grand Central just next door to the hotel - contributing to its rail history as a "traveller" hotel; Some feedback: - water taps in shower can be quite difficult to regulate; and - would be great to have a more modern clock radio / speaker / wake up alarm system in the room. Well done team IC Barclay - always a pleasure!!
• SA

  Saleh Alsayed

  Feb 19, 2026
  1.0
  My recent stay at InterContinental The Barclay was extremely disappointing and far below the standards expected from a property carrying the InterContinental name. During check-in, I was assisted by a receptionist named Chris whose attitude was unprofessional and discourteous. As an IHG Platinum Elite and InterContinental® Ambassador member, I requested a room upgrade in line with the clearly stated membership benefits. I was explicitly told that I had been upgraded to a higher category. However, after verifying with the operations team, I discovered that the room assigned to me was in fact the exact same category as originally booked. Being misinformed about a benefit I am entitled to is unacceptable and raises serious concerns about transparency and integrity. The following day, I placed the “Please Clean My Room” sign on the door and additionally called the operations center at 2:00 PM to reconfirm the request. Despite this, I returned at approximately 8:00 PM to find my room had not been serviced at all. This level of negligence is unacceptable for a hotel of this supposed caliber. To make matters worse, complimentary bottled water — a clearly stated benefit for Platinum Elite and Ambassador members — was denied unless I paid for it. Having to argue for basic, published benefits is both frustrating and embarrassing, especially at a luxury property. There were also repeated delays from housekeeping. I was told service would take 10–15 minutes; however, the actual wait time significantly exceeded that estimate. Overall, this experience reflects poor management, lack of staff training, and a failure to recognize loyal members. This stay did not meet even basic expectations, let alone luxury standards. I sincerely hope management takes these concerns seriously and implements corrective action.

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