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Live like a local at Hotel Indigo Lower East Side, New York. Step off the street and into street art. Our one-of-a-kind lobby mural, created by graffiti legend Lee Quinones, is an unexpected greeting that sets the tone for the creative vibe you’ll find throughout our hotel. Whether you’re snapping photos of our spectacular Manhattan skyline views or kicking back with a crafted cocktail at our rooftop bar, Mr. Purple, our urban oasis is the perfect place to start your New York City journey. We’re steps away from the best local bars, street installations, and attractions—and we’re happy to show you around our neighborhood.
Location
Hotel Indigo Lower East Side New York by IHG
171 Ludlow Street, New York, NY
10002, United States
Hours
Reviews
3.9
2,211 reviews
5 stars
1,089
4 stars
498
3 stars
179
2 stars
150
1 star
295
What are people saying?
AI-generated from recent customer reviews
Noise Issues
Numerous guests reported severe noise disturbances from the nightclub on the 15th floor, with music and vibrations affecting sleep quality until 4 AM.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior.
Room Quality
Rooms were generally described as clean and spacious, but many guests noted issues with maintenance, outdated furnishings, and poor soundproofing.
Location
The hotel is well-located in the Lower East Side, close to restaurants and attractions, which was frequently highlighted as a positive aspect.
Breakfast Experience
Guests expressed disappointment with the breakfast options, often citing limited choices and poor service at the breakfast station.
- IGI G2 days ago2.0Definitely believe what you read here about the noise. I stayed on the 10th floor, and wasn't able to enjoy the room without my Airpods on in Noise Cancellation mode. Super loud and people walking and running around at all hours of the night. The rooms are large, but dated and not well kept. Rust, poor amenities and just generally feeling rundown. I won't be staying here again. It lowkey feels like a glorified hostel.
- PMPaulina Mashnik-MyungNov 9, 20251.0I would give this hotel zero stars if I could. I was here on business from a big company that has a business arrangement with this hotel. But my reservation was canceled without notice, which I found out when I got here at 3 am from the airport. The woman at the front desk was rude and more focused on blaming me than solving the problem, so I had to involve a manager to get the room rebooked. The mattress was so uncomfortable, I had back pain every day. One morning, I asked the front desk if they could call me a cab (I was limping), and the guy was extremely rude when he told me I had to do it myself. On Friday and Saturday night, my entire bed was shaking until 3:30 am because they have a club on the 15th floor. I was on the 10th floor but could still feel the never-ending bass and even hear the music. It’s not okay to charge people upwards of $400 a night for lodging when you don’t let them sleep because the hotel is also a night club. It’s also not okay to negotiate contracts with large companies around business travel and then not take care of their employees. My stay was awful, and I don’t recommend this place to anyone.
- AWAnna WaltonNov 8, 20255.0We have now stayed at this hotel our last three visits to NYC. The rooms are very clean and modern with large bathrooms. The price is reasonable. It's in a great location.....you can walk from the hotel to Soho, Tribeca and Greenwich Village. There is a great Italian Restaurant (Tre Trattoria&Bar 173 Ludlow) right next door to the hotel...small and intimate with excellent food. The staff are wonderful. The hotel service is commendable. A shout out to Tiberius, who took care of us in the most courteous and professional way when there was confusion with our bill at check out. We will definitely stay here again. Anna and Laura Walton I would highly recommend staying here.
- BVBérénice ValverdeNov 1, 20252.0Déçue. J’avais beaucoup d’attentes de la part de cet hôtel au vu du prix et de tout ce qu’il promet dans la réservation, mais cela n’a pas été à la hauteur. Le « petit déjeuner compris » est en fait un bon de 15$ par jour pour aller consommer au Mr Purple au sein de l’établissement. Ne vous attendez pas à un buffet, pour 15 dollars c’est juste un café et un truc à grignoter ! Le citibike « inclus » est juste un crédit de 40 min sur l’application, pas de quoi faire le tour de la ville… et lorsque l’on essaie d’installer l’application avec un numéro français, impossible, et le personnel nous dit que c’est pas possible sans vraiment de solution… moyen. L’état de la chambre est bien, quelques dysfonctionnements dans la salle de bain mais l’équipe de ménage est très compétente et respectueuse. Je ne m’étalerai pas sur le bruit du club Purple qui est au sein de l’hôtel. On entend tout depuis la chambre. Et quand on se renseigne pour accéder au club (autant participer tant qu’à y être) le bracelet est à 150$ pour cause de soirée particulière ! En somme, l’hôtel fait l’affaire, mais c’est tout. Ne vaut pas le prix selon moi et services un peu malhonnêtes.
- KLkathy lewisOct 28, 20252.0We are giving the overall rating of 2. Pros: the room was a good size, the staff were helpful, the location was great for our needs. The con: the 15th floor is a bar/ open deck area. We heard from a friend not to stay anywhere near it due to the loud music on weekends. We confirmed when we checked in that we were nowhere close to it. We were on the 4th floor, so we felt the music would not bother us. Friday night I heard some music, but not loud at all. However, we were awakened around 3:00 a.m. with partiers going down the hall talking and laughing loudly. Saturday night we were awakened by partiers again around 3:30 and then excessively loud music and loud cheering, etc. at 4:00 a.m. It was so loud our windows were vibrating! It lasted until 4:20! When we spoke to the manager Sunday morning, he made excuses that they are required to close at 4:00 and ignored the fact that it lasted until 4:20. He seemed that our comfort was not of interest, that the bar was most important. He never even bothered to apologize! That would have made us feel he at least cared. We will not return and will be very vocal when asked about the hotel. Too many good hotels to put up with this
Frequently Asked Questions About Hotel Indigo Lower East Side New York by IHG
Is Hotel Indigo Lower East Side New York by IHG suitable for business travelers?
Yes, Hotel Indigo Lower East Side New York by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Lower East Side New York by IHG have a loyalty program?
Yes, Hotel Indigo Lower East Side New York by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Lower East Side New York by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Lower East Side New York by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Lower East Side New York by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Lower East Side New York by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Lower East Side New York by IHG?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does the hotel offer accessibility features such as accessible parking and mobility access?
Yes, the hotel provides accessible parking and is mobility accessible to accommodate guests' needs.
Are pets allowed at Hotel Indigo Lower East Side New York by IHG?
Yes, dogs are allowed and pets are welcome at the hotel.
What fitness facilities are available at the hotel?
The hotel has a fitness center equipped with elliptical machines, free weights, and treadmills.
Does Hotel Indigo Lower East Side New York offer business services?
Yes, the hotel features a business center and two meeting rooms suitable for business meetings and events.
Is contactless check-in or check-out available at this hotel?
Yes, the hotel offers contactless check-in and check-out for guest convenience and safety.
What are the COVID-19 related sanitation practices in place at Hotel Indigo Lower East Side New York?
The hotel uses commercial-grade disinfectants, provides additional sanitation in food areas, enhanced cleaning in guest rooms and common areas, and employees are trained in cleaning and handwashing procedures.
Which nearby restaurants can guests visit near Hotel Indigo Lower East Side New York?
Guests can enjoy nearby dining at The Lobby Bar & Café, Tre (Italian/American cuisine), Pink Pony Cafe, Earth Matters (vegan), Sweet Chick (southern cuisine), BBF (Japanese and sushi), Taverna Di Bacco (Italian), Taquitoria (Mexican), and La Montanara by Forcella (pizza).
Are there any local shopping or boutique options close to the hotel?
Yes, guests can explore nearby boutique and shopping options such as First Team Vintage, Mint Julep, dedegumo (jewelry), Assembly New York, Dana Foley NYC, and The Rising States.
What nearby entertainment and nightlife options are available for guests?
Nearby nightlife and entertainment options include Mr. Purple rooftop bar and dance club, Thief LES wine bar and pub, and Jump Into The Light arcade, offering guests a variety of leisure activities close to the hotel.