Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
Settle into the creative energy of the city at Hotel Indigo Lower East Side New York. Our neighborhood has long been a hub for art, music, and culture, and staying here places you steps from icons like Katz’s Delicatessen, the Bowery, and the East Village. Explore vibrant street installations, indie boutiques, and the downtown spots that shape the area's spirit.
Inside the hotel, our bold lobby mural by graffiti legend Lee Quinones reflects the neighborhood’s artistic roots and sets the tone for your stay. Floor-to-ceiling windows in every room frame sweeping Manhattan skyline views, giving you a front row seat to the city’s energy day and night. Wander out to Essex Market or walk the Brooklyn Bridge to see even more of what makes this corner of New York so unforgettable.
After exploring the neighborhood, head to our rooftop to enjoy seasonal poolside views or sip cocktails at Mr. Purple. Spacious guestrooms, spa inspired bathrooms, free Wi Fi, and a 24 hour fitness center add comfort to every stay. At our hotel in the Lower East Side, our team is here to share local favorites and help you experience the neighborhood like a true insider.
Location
Hotel Indigo Lower East Side New York by IHG
171 Ludlow Street, New York, NY
10002, United States
Hours
Reviews
3.9
2,244 reviews
5 stars
1,107
4 stars
500
3 stars
183
2 stars
154
1 star
300
What are people saying?
AI-generated from recent customer reviews
Noise Issues
Numerous guests reported severe noise disturbances from the nightclub located within the hotel, making it difficult to sleep, especially on weekends.
Location
The hotel is praised for its excellent location in the Lower East Side, with easy access to restaurants, bars, and attractions.
Staff Service
While some guests highlighted friendly and helpful staff, others experienced rude service and unprofessional behavior, particularly at the front desk.
Room Quality
Rooms were described as clean and spacious, but many guests noted that they appeared outdated and in need of maintenance.
Breakfast Experience
The breakfast service received mixed reviews, with some guests finding it inadequate and poorly managed, particularly regarding the use of meal vouchers.
- VLVictor Lopez3 days ago1.0Would’ve given this place 5 stars, but a staff member on our way out today was extremely disrespectful and rude. The gentleman at the front desk helped us checkout and we asked if we could leave our bags for a bit and he told us of course and to just place them along the wall next to the front desk. As we were placing our items down where he told us to put them, the woman working with him who was next to him yells at us asking where we were doing and that we couldn’t leave our things there (even though the her coworker next to her told us to put it there) and was completely disrespectful for no reason. She could’ve easily just asked us kindly that we couldn’t put our items there or asked us why in a kindly manner. The whole point of working in hospitality is to be hospitable, management needs to check with their staff, and reset standards and expectations or ownership needs to clean house with management if they can’t maintain standards. Clearly there’s an underlying issue there if a hotel of that quality can’t even break 4 stars on google. Will never give them my business again and highly recommend you take your business and stay elsewhere as well.
- JHJeff Hansen5 days ago3.0Clean, decent neighborhood with lots of food and coffee options around but loud neighborhood and there is a literal club in the middle of the building. It was a Wednesday and I could just hear it at 1 or so, not terrible but if you know this why make the choice to stay here when there are lots of similar quality hotels in the city. If you need to stay it’s not terrible it’s just not special.
- NNNam NguyenJan 6, 20264.0The hotel boasts a prime location in the Lower East Side, offering convenient access to the subway. It is the closest hotel to renowned establishments such as Katz's Delicatessen and Russ & Daughters. Its proximity to numerous bars and exceptional restaurants makes it an ideal choice for both leisure and shopping. For those seeking a vibrant nightlife experience, the hotel features one of the area's most popular rooftop bars/clubs, Mr. Purple, which offers impressive views and an excellent selection of beverages. While the service was commendable, please note that a resort fee of $41 is applied. This fee includes a $10 credit for room service, a $10 credit for the in-room mini-bar, two 30-minute Citi Bike passes, and 100 minutes of international or local calls. A potential drawback to consider is the noise level on the 12th floor when the club or rooftop bar is operational. Guests sensitive to noise may prefer a lower floor. The hotel offers remarkable views, including sightlines of One World Trade Center and the Empire State Building. Parking in the vicinity is quite costly. We recommend utilizing services like SpotHero, where daily parking can be found for $30 within a 15-minute walk, or $50 for an 8-minute walk. Parking within a 1-minute walk can range from $70 to $100 per day. The hotel rooms were found to be clean and comfortable.
- EHEthan HoneycuttJan 6, 20262.0I gotta be real, how can you fail to put a mini-fridge OR microwave in your rooms, but manage to put in a sad, insulting little fridge and stock it with tiny snacks that are $8-$12 each, with only one space where guests can store their own food but be unable to heat it up? I’d rather actually be able to store and heat up my food than have your miserable little vending machine. Really took customer convenience out back and shot it in the head with this one.
- KSKinga SurmiakDec 17, 20253.0We stayed at Hotel Indigo in New York for one night with our family after our flight was cancelled. Given the stressful circumstances and a sleepless night, we truly appreciated that our rooms were prepared earlier than the standard check-in time. Being able to access the rooms sooner, refresh ourselves, and rest was a big positive for us. The hotel lobby itself has an interesting and stylish design, which made a good first impression. The rooms we were given were clean, and we enjoyed a nice view from the 12th floor. We also want to mention the housekeeping staff we met in the corridor — they were friendly, smiling, and wished us a pleasant stay, which we really appreciated. One area that, in our opinion, could be improved is the check-in process. Both my husband and I work in the hospitality industry and are members of the IHG group, so we are familiar with service standards. Unfortunately, during check-in we felt a bit uncomfortable, almost as if we were intruding rather than being welcomed as guests. A warmer and more guest-oriented approach would make a significant difference. Additionally, clearer communication regarding the security deposit would be highly appreciated. We were not informed in advance that the deposit would be equivalent to the room rate, and in our case, with two rooms, the total deposit was doubled. Receiving this information upfront would help avoid confusion and make the check-in experience more transparent. Overall, our stay was comfortable and the hotel has many positive aspects, but improving the check-in experience and communication would elevate the overall guest experience even further.
Frequently Asked Questions About Hotel Indigo Lower East Side New York by IHG
Is Hotel Indigo Lower East Side New York by IHG suitable for business travelers?
Yes, Hotel Indigo Lower East Side New York by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Lower East Side New York by IHG have a loyalty program?
Yes, Hotel Indigo Lower East Side New York by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Lower East Side New York by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Lower East Side New York by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Lower East Side New York by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Lower East Side New York by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
Does Hotel Indigo Lower East Side New York have a restaurant?
Yes, Hotel Indigo Lower East Side New York has an on-site, rooftop restaurant and bar, Mr. Purple.
Does Hotel Indigo Lower East Side New York have event space?
Yes, Hotel Indigo Lower East Side New York has a meeting room, The Gallery, as well as event space at our restaurant, Mr. Purple, and The Club at Mr. Purple.
Does Hotel Indigo Lower East Side New York have a pool?
Yes, Hotel Indigo Lower East Side New York has a seasonal rooftop pool.
Does Hotel Indigo Lower East Side New York have pet-friendly amenities?
Yes, Hotel Indigo Lower East Side New York has pet-friendly amenities, including plush bed, bowls, a leash, and chew toys.
Does Hotel Indigo Lower East Side New York have a fitness center?
Yes, Hotel Indigo Lower East Side New York has an on-site, 24-hour fitness center.
What are the check-in and check-out times at Hotel Indigo Lower East Side New York by IHG?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does the hotel offer accessibility features such as accessible parking and mobility access?
Yes, the hotel provides accessible parking and is mobility accessible to accommodate guests' needs.
Are pets allowed at Hotel Indigo Lower East Side New York by IHG?
Yes, dogs are allowed and pets are welcome at the hotel.
What fitness facilities are available at the hotel?
The hotel has a fitness center equipped with elliptical machines, free weights, and treadmills.
Does Hotel Indigo Lower East Side New York offer business services?
Yes, the hotel features a business center and two meeting rooms suitable for business meetings and events.
Is contactless check-in or check-out available at this hotel?
Yes, the hotel offers contactless check-in and check-out for guest convenience and safety.
What are the COVID-19 related sanitation practices in place at Hotel Indigo Lower East Side New York?
The hotel uses commercial-grade disinfectants, provides additional sanitation in food areas, enhanced cleaning in guest rooms and common areas, and employees are trained in cleaning and handwashing procedures.
Which nearby restaurants can guests visit near Hotel Indigo Lower East Side New York?
Guests can enjoy nearby dining at The Lobby Bar & Café, Tre (Italian/American cuisine), Pink Pony Cafe, Earth Matters (vegan), Sweet Chick (southern cuisine), BBF (Japanese and sushi), Taverna Di Bacco (Italian), Taquitoria (Mexican), and La Montanara by Forcella (pizza).
Are there any local shopping or boutique options close to the hotel?
Yes, guests can explore nearby boutique and shopping options such as First Team Vintage, Mint Julep, dedegumo (jewelry), Assembly New York, Dana Foley NYC, and The Rising States.
What nearby entertainment and nightlife options are available for guests?
Nearby nightlife and entertainment options include Mr. Purple rooftop bar and dance club, Thief LES wine bar and pub, and Jump Into The Light arcade, offering guests a variety of leisure activities close to the hotel.