Hotel 48LEX New York

Reviews

• ND

  Nick Dutto

  Sep 24, 2025
  1.0
  I rented the penthouse for one night at $1,514, but was also charged a $574 “cleaning fee” and another unexplained $149 fee — totaling $2,237 for one night. The housekeeping manager admitted she wasn’t even in the room and couldn’t name a single reason for the charges, yet still refused to remove the charges I had a very disappointing experience at Hotel 48 Lex. I rented the penthouse suite and initially planned to extend my stay. The front desk assured me that I had until 12:00 noon to decide. At 11:45, I went downstairs to extend, but was suddenly told I could not because of “too many guests” and because the United Nations was in the building. On top of that, after checkout, I discovered an additional $576 charge labeled as an “excessive cleaning fee.” When I called the hotel, I was told I needed to speak with the housekeeping manager she was not in they would leave her a message and she wouldn’t call me back in the morning . She did not return my call, so two days later I had to reach out again. When I finally spoke with her, she was extremely unprofessional and admitted she was not even present in the room. She could not name a single issue with the condition of the room, which I had left spotless. Took out the garbage the bed was still made fresh towels still in bathroom wiped all countertops the room had absolutely nothing whatsoever wrong with itInstead, she claimed I had extra people there and implied she could have charged me even more. This is unacceptable. A guest should never be charged hundreds of dollars in fees without a valid reason, let alone be treated rudely when asking for clarification. I was left with an unfair bill, no accountability from management, and an overall terrible impression of this property. For anyone considering staying here, be very cautious. The way I was treated — paying top dollar for a penthouse suite only to be hit with unexplained charges — shows that this hotel does not value its guests or operate professionally.
• BC

  Brian Contreras

  Sep 24, 2025
  5.0
  Excelente lugar 👌🏼
• AW

  Annah Walsh

  Sep 18, 2025
  5.0
  Rachael was absolutely amazing! So nice and helpful. Great rooms and location
• AT

  Amanda Tac

  Sep 9, 2025
  5.0
  My husband and I very much enjoyed our stay at Hotel 48Lex. You can’t beat this location! Walking distance to many sites and to Grand Central Station, which is key to get around using the train. The rooms were clean and very large for a New York hotel. It was also very quiet which we liked. Staff at the front desk were extremely kind and helpful. Specifically a huge thank you to Graciela, Maria and Rachel. Their suggestions and helpfulness was very much appreciated. The 5 to 7 wine hour is a great perk and we enjoyed it very much after a morning and afternoon walking around New York City. I will definitely be staying at hotel 48LEX again on my next visit to New York.
• TL

  Tim Loke

  Sep 7, 2025
  5.0
  I think this is a hidden gem for 3 adults traveling in New York City. We got a 1 bedroom with queen sized bed and the sofa bed is separated by a door. Relative huge room size compared to other places I stayed at in NYC. Huge toilet. Convenient location to MTA and one can easily walk to Rockefeller Center, Times Square and Central Park. Good pricing considering the room sleeps 3 comfortably.

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