Holiday Inn Express Nyc Chelsea - Nomad Area by IHG

Reviews

• BG

  Bengisu Guner

  Feb 24, 2026
  1.0
  I had a four-night reservation (res number 6727280930) booked through Booking.com, but due to snowstorm, all flights were officially canceled. This was completely beyond my control. I informed the hotel immediately through Booking.com and requested to shorten my stay to two nights instead of canceling entirely. They refused any refund and did not even respond to my message. There are more important things in hospitality than a good location, clean rooms, or comfortable beds — especially how you treat people during extraordinary situations. Zero flexibility, zero empathy, and extremely poor communication. Very disappointing and unprofessional.
• NS

  Nick Scoliard

  Feb 21, 2026
  5.0
  Truly cannot recommend this hotel enough. The location is perfect for exploring and getting arojnd the city, but isn’t loud at all. Rooms were plenty big and very nice for the price. They do so many little things well - the breakfast, the cookies, the wine hour Service was absolutely phenomenal. It was better than we’ve gotten at luxury places. Every single person we talked to was extremely helpful and accomadating. Mo, the manager, was especially great - he helped us sorr through our reservation when we had to change it due to weather. Everyone went above and beyond - we will definitely be coming back!
• JJ

  Jax Jax

  Feb 12, 2026
  1.0
  I stayed here for most of a week while in town for business. My biggest take aways are the staff is extremely frustrating to deal with, the rooms are tiny, and the location is in a convenient area but the hotel itself is on a dismal side street you should think at least twice about walking down at night. Regarding the staff, my flight was cancelled, and my rebooked flight was not scheduled to arrive until about 6am the following morning. I still wanted a room so I emailed the hotel I would be checking in very late. I called and the prompts lead me to the front desk that never picked up over several calls. I tried getting transferred to the reservation desk who said they couldn't help directly. They did offer to call the front desk for me, but they never got through either. They did say they could see my email and added their own note in the system. When I arrived my reservation had been canceled as a no show despite the emails and note from the reservations desk. They had a room for that night (ie what was supposed to be the second night of my stay), but I had no place to go until then. At the end of my stay they still charged me for the first night of my stay even though I didn't have a room. Their reasoning was they have a 24 hour cancellation policy. I explained that I didn't cancel the room; they did. And that I sent several emails and spent over an hour on hold with the front desk and the reservation person (while they were trying to contact the front desk) to tell them I was checking in late. They did not care and charged my credit card anyway. If they had held the room until I got there in the morning I would have been fine with paying for the night, but they didn't. The time span over which I made the calls was more than eight hours so I don't think it was just one specific front desk employee who doesn't pick up. Apart from that the matchbox sized room was acceptable provided you can sleep through noise because the hotel doesn't have good sound insulation.
• A

  채현

  Feb 9, 2026
  1.0
  이 호텔에서 물건을 도난당했습니다. 하지만 호텔 측에서는 아무것도 해줄 수 있는 게 없다는 답변만 늘어놓았습니다. 가지 마세요. 매니저 출근 후 이메일로 답변을 준다고 했지만 추가로 세 통의 답변 요청 메일을 더 보냈음에도 아무런 답변이 없습니다. 체크인 시 결제한 보증금도 조속히 환불해 주시기 바랍니다. A personal belonging of an acquaintance who was staying with me was stolen during our stay. Despite reporting this to the hotel, the staff repeatedly insisted that there was “nothing they could do,” showing a complete lack of responsibility and concern. This is extremely disappointing and unacceptable for a hotel that claims to provide a safe environment for its guests. I strongly advise others not to stay at this hotel. I was informed that I would receive an email response once the manager was on duty. However, despite sending three separate follow-up emails requesting a response, I have received absolutely no reply. This complete lack of communication is highly unprofessional and unacceptable. Furthermore, I demand the immediate refund of the security deposit that was charged at check-in.
• MS

  Mckenzie Sanchez

  Feb 2, 2026
  3.0
  Came from San Diego, booked through Expedia. Will say the front desk girl is very nice. (Short hair glasses I think) I will say the cleaning services are amazing. We would come back and our room would be nice and tidy. The elevators suck! Lol pray you get a room on the first floor or you’ll wait 5 minutes for a ride. I did not appreciate the fact that I called prior to see if we can hold our luggage until check in since I had a red eye and a gentleman answered who said only if lockers are available and if there’s room, I was so annoyed I just paid $20 for a bodega to watch my bags when I got to hotel it was a whole pile of suitcases then I was gas lit that I called the wrong holiday in when I did not LOL so that really pmo. They charge you an extra $139 that makes no sense for the first day.why did I pay the 139 for the first day ? When everything was included on Expedia… I paid $40 for early check in when they said $35 They do not charge you until you leave and turn in key. The rooms have very thin walls and you can hear everything. What I paid for is what I got for sure. About $800 for 4 days. Area was nice and accessible. Probably won’t be back. But yah affordable for sure. Also my friend checked in the next day and the guy said for them not to smoke and that the smoke alarms are sensitive and can detect vapes and marijuana , not sure why they told them that because of their looks? But I wasn’t told that so that’s weird to say to folks.

Frequently Asked Questions About Holiday Inn Express Nyc Chelsea - Nomad Area by IHG