Hilton New York Times Square

Reviews

• JT

  Justin Turner

  Jan 5, 2026
  3.0
  Pretty ‘meh’ for a Hilton. We checked in on New Years Day, around 5pm. Our room was not ready until after 7pm. Busy day, short staff- I can understand this. Our late room was without any towels - this I did not understand. The strangest part of our experience was getting deliberately removed from an empty restaurant seating area, just outside their market. We purchased items from the market, and decided to seat ourselves in the empty dining area. If there were people actively dining in the area, we would not have sat there. After about 10 minutes, a member of the bar staff walked from the actively served area to where we are, and asked us to move with a high degree of annoyance. He explained that no outside food was allowed (purchased from the Hilton market…) and that we would need to move to the other side of the bar. He was likely following the rules put in place my management; it struck me as a really odd time for rules enforcement. Positive shout-out to RJ on the staff for his assistance! I would advise against the breakfast. There are many great options steps from the hotel.
• DJ

  Derek Jecxz

  Jan 3, 2026
  1.0
  ATTENTION: DO NOT STAY AT THIS HOTEL. I booked it for my wife and her sister who arrived after a 25 hour flight. Check in is 4pm, the room wasn't ready until 8pm. I called Hilton Corporate, very nice manager got someone on the phone at the hotel around 5pm. She said the room wasn't ready and couldn't say how long it would take. By 6pm, Hilton Corporate tried to call the hotel again, 3x,no one answered. My wife had to take her phone to the front desk with a Hilton Corporate supervisor on the call. Corporate admitted they had no power to help us. Apparently, we learned later, the onsite lady (manager?) went home at 5pm leaving the hotel a hot mess. By 8pm the room was ready; later that night, loud noise woke us up, possibly police were on the same floor kicking someone out. Not sure. Then more noise, just a totally disturbing experience; hotel is unfit for the Hilton brand name. Be advised, the staff was unable to help or resolve the issue. Find another hotel.
• KS

  Kevin Schwarz

  Jan 2, 2026
  2.0
  Have been selecting Hilton Times Square based on its ratings and cannot fully understand it. The space is not made for a lot of guests, but has too many of them. The rooms are old, but spacious. At least the bed was what you can expect. As a diamond member I was not given anything special, no upgrades given the period of year, still I would expect much better. Sentences like: „why have you selected that hotel during this time of the year?“, from the staff are sort of confusing. Room: we have received a room on a lower floor and it was smelling like a KFC, the lights and sounds of Times Square could be heard, but that is rather normal given the location. Positive side: the rooms have been clean and the cleaning service works as expected and is super friendly (this stopped me from a 1 star rating). Given the price and point ratio there are way better places to stay in New York. Me personally, I will not come back.
• AL

  ashley lynn

  Jan 1, 2026
  1.0
  FRADULENT HOTEL! CHARGED US OVER $900 FOR A HOTEL THAT WAS SUPPOSED TO BE $138!!!!!!!!! This hotel was a complete disaster. We asked for towels and a blanket at noon—nothing arrived by 3 PM. We called back down and towels finally came around 4, but no blanket, we were told someone else would bring it. By midnight, we still had no blanket. When we called again, we were told they ran out of blankets. Unreal. On top of that, the hotel charged us over $900 for a room that was supposed to be $138. The room was dirty, with stained towels, hair all over the shower, and no body soap in the shower bottles. Completely unacceptable. With two diamond members in our party that spend thousands a year on Hilton hotels. I truly thought our issues would be handled within a reasonable time.
• SX

  Sean X

  Dec 25, 2025
  1.0
  My room was on the 22nd floor, and the moment I entered, I noticed constant background noise that never stopped. We monitored the situation for about an hour and a half before reporting it to the reception desk. Unfortunately, the reception staff was extremely rude. The only solution offered was to “send an engineer to take a look,” with no estimated time provided, as they said the engineer might be busy. We were then asked to leave the reception desk because the staff member believed “everything was all set.” If you choose to stay at this hotel, avoid rooms on the 22nd floor. That floor appears to house the server room and other conference-related equipment rooms. Staying there feels more like being in a factory than a hotel. Even worse than the noise was the impatience and unprofessional behavior of the reception staff. I understand that the holiday season can be busy, but being told to leave the reception desk is something I have never experienced before as a diamond member. To make matters worse, the engineer never showed up, and no one answered the guest services phone either.

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