Hilton New York Times Square

Reviews

• KJ

  Kevin Javier

  Nov 17, 2025
  1.0
  Stayed here 3 weeks ago using my night certificate. But after checking out. They also charge my credit card with with the room rate. I have been trying to call their finance department but no luck. These people here seems to be deliberately scamming customers whenever they can. The people that I spoke with wasRAQUEL and GEORGE, I showed all my booking with my night certificates but they still overcharged me. Before that, I had check in early, told to comeback at 4 p.m. for the room to be ready. However, when came back, no room were ready. The service is very poor. The room that I got was dirty. There were dust all over, especially in the bathroom. You can see it on the mirror. AVOID THIS PROPERTY AT ALL COST!
• SI

  Sadia Imran

  Nov 17, 2025
  4.0
  If you are tourist you should book this as you can find restaurant and shops near by. Rooms has coffee machine but few things I noticed no makeup mirrors installed in washrooms. No exhaust system in the washroom. Breakfast buffet has less variety. If you are planning to book tourist buses please plan outside the area as the road is jam pack with traffic and it took us 1 hour to go out from the time square street. We are Hilton members but no welcome treat was there like always get the desserts or chocolates.
• DD

  Delu

  Nov 13, 2025
  3.0
  Hotel Hilton de gran tamaño y altura que cuenta con 478 habitaciones y 44 pisos, con ubicación inmejorable en Manhattan mas precisamente en "Times Square", con una vista detacable tanto de dia como de noche de los pisos ejecutivos, siendo un privilegio su" Executive Lounge". Su servicio y personal de AA&BB es muy lento, en cuanto a sus habitaciones los baños son muy pequeños. Su restaurante ubicado en el piso 15 esta muy bien, su iluminación es cálida, la atención es correcta y su gastronomía está muy bien. Su desayuno también servido en el mismo piso es llamado High rise Buffet con opciones frías y calientes aunque poco personalizadas.
• LW

  Linda Wilkoff

  Nov 9, 2025
  5.0
  We have had the honor of staying here before. It is a joy to be here again. Every employee we met was professional and kind. During this trip several individuals were exceptional. We were greeted the first day by Martina at the front desk. Her friendly manner and guidance helped us feel comfortable. Tony was the valet who helped us find our city way.. Lisa, our house keeper cleaned our room promptly every day. Lastly, we were blessed with Flakon at breakfast each morning. His professional manner and positive energy helped to start each day. It is important to keep in mind, this is a very busy international hotel. Our visit to NYC was awesome! I totally give credit to this wonderful hotel and the exceptional staff. Thank you. Linda Wilkoff
• NV

  N V

  Oct 25, 2025
  1.0
  Save yourself the headache. I stayed in the Lion King suite during the US Open season and I wish I didn't. From check-in, I should have known it would be a disaster. I drove my car out of state to the hotel, so naturally I needed to park it. The Lion King suite advertises complimentary parking on the website, so I thought, what a great deal! However, the valet tells me "it will be $90 per night" and when I tell him I booked a room with complimentary parking, he tells me I must be at the wrong hotel because they don't offer free parking to anyone. Sure, Jan. I check in at the front desk and tell them about the parking fee confusion, and the receptionist assures me parking is free and the valet guys don't know what they are talking about. Ok. We are told to let the front desk know an hour before check out so that they can have my car ready. I tell them that we will be leaving at 10am the following morning so can they have my car ready around then, and they say no, I have to let them know an hour before hand, no more. Weird. But whatever, I understand things change at the last minute. We finally get to the room, it's nice, but nothing spectacular. The couches are firm, not comfortable at all, but overall not a bad room. Spacious enough and the TV was big enough to play "Hunting Wives" - our new guilty pleasure. The next day, ready for some tennis, my friends go downstairs at 9am to let them know we will be leaving at 10am and to please have the car ready. Come 10am, we go to check out and ask if the car is ready, only to be told by the receptionist they don't know and to go down to valet to check, as they are not notified when vehicles are ready. We go down to the valet station, and thankfully the car is ready and we go on our way to Arthur Ashe. A few days later, when I get the bill, I see that I am charged TWICE, $90 x2 for parking. I try to reach out to the hotel to remedy this, but I get no answer each time I call. So I end up disputing it with my credit card company and getting reimbursed after almost a month. I'm thinking, thank hell this is over, right? but NOPE. I get a parking ticket in the mail from NY state, because the valet decided to park my car in a bus lane on the morning of check out. I have time stamps of when the parking violation occurred and when I checked out of the hotel, and clearly the car was not in my possession at the time of the violation. However, the only way to pay the parking violation is via a checking account, and if I were to dispute it, they want paper proof documents mailed to them! Otherwise, they threaten to send it to collections. What a scam. They know most people would rather just pay the fine than waste their time printing out documents and going to a post office to mail it - only for it likely to be lost in the mail. TLDR: Save yourself time, money, and your credit score and do not let this hotel and NYC in general scam you.

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