Hilton Garden Inn NYC Financial Center/Manhattan Downtown

Reviews

• MP

  morgan preston

  Feb 22, 2026
  2.0
  Location was awesome. Easy to get to Times Square, Chinatown, little Italy, Statue of Liberty! The only downside was we kept hearing what sounded like bar fights since there is a bar right behind hotel. Also the front desk receptionist during the day hours, super helpful even helped me to navigate subway. The night time lady I believe by the name of Alecia was super rude. I checked in super late, she was not at the desk she was in back office and another guest had to retrieve her to let me in. Then she kept rolling her eyes, sighing as if I was an I convienence to her even thought this is her job, customer service. We ordered pizza that night I came down to grab and again there was sighing and rolling eyes sitting in her back office instead of the front desk. I just checked out at 2:00am and the day people kindly offered to order me a car for airport I came down to lobby around 2:15am she again in the office I had to knock on her door and she said just go wait, again had no idea of what I was talking about and acting as if she hates her job. She is definetly not a friendly customer service rep and actually very rude and a huge turn off to coming to this hotel again. But I do see why they keep her on nights, probably less contact with the public.
• CH

  Charlotte H.

  Feb 19, 2026
  5.0
  Great location, a hop and a skip to the ferry terminal, with convenient access to multiple transit routes. A short walk to the Liberty Island cruise terminal, Wall Street, and 9/11 memorial. Room seemed well soundproofed from neighboring rooms. Sirens can be heard from the busy streets below, but that's any big city for you.
• NK

  Nadine Kaluga

  Feb 17, 2026
  2.0
  Das Hotel hat eine sehr gute Lage. Von dort aus konnte man zu Fuß zum 9/11. Die Subway ist auch super zu erreichen. Die Zimmer sind sehr klein, die Sauberkeit lässt zu wünschen übrig. Insgesamt sehr laut, kalt und abgewöhnt. Am schlimmsten ist das Frühstück, denn man erhält einen Tag gar nichts und die anderen Tage, ohne Hinweis, dass man in einem bestimmten Wert von der Karte bestellen kann. Buffett also nirgends zu finden. Der Service war sehr langsam und man wartet auf sein Frühstück ewig. Zu guter letzt durften wir am letzten Tag an einem dreckigen Tisch, den Müll selbst abräumen und aus Pappkartons Joghurt mit Müsli essen. Also absolute Katastrophe für das Geld!!! Wir sind enttäuscht!
• CP

  chanan p

  Feb 16, 2026
  1.0
  Very upset with reception today morning. I show my gold status of hilton benefit but she reject my gold status and said only not included from my booking. What???? I stayed hilton hotel around the world and this place is the first place reject my benefit and not try to help or offer me any anternative choice. This is not the way for hilton standard customer service. Very bad attitude to help.
• KD

  korra dale

  Feb 12, 2026
  4.0
  Great stay at Hilton Garden Inn Financial Center! Location is unbeatable—steps from Battery Park, ferries, Wall Street, and easy subway access to Midtown. Rooms were clean and comfortable (nice beds, Keurig, microwave—perfect for NYC), though standard small size. Service was friendly and efficient—staff helpful with early check-in and recommendations. Quiet area away from Times Square chaos but still central. Solid Hilton value for downtown Manhattan—would return!

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