Business Details
About
Hotel
Hilton Garden Inn New York/West 35th Street is a modern Midtown Manhattan hotel ideally located only steps from 34th St/Herald Sq subway station. New York City's best attractions are all close by including the Empire State Building, world-famous Macy’s at Herald Square, Times Square, Madison Square Garden and Fifth Avenue shopping. Business and leisure guests alike enjoy a prime location on 35th Street, between Fifth and Sixth Avenues, close to Penn Station, the Port Authority Bus Terminal, Grand Central Station, all major public transportation including the subway.
The hotel offers 298 guest rooms with modern amenities including 49-inch flat-screen TVs, Keurig coffeemakers and prime views of the Empire State Building. Business amenities include a large work desk with ergonomic chair and desk. Onsite amenities include the Shop+, a grab and go breakfast open daily. A vibrant lobby bar with outdoor seating is open seasonally. Complimentary amenities include wireless printer station, 24-hour fitness center featuring a Peloton® Bike with toe cages, and WiFi both in guestrooms and the lobby. The 24-hour Shop offers your favorite snacks, beverages, sundries, gifts, and gourmet coffees. The hotel also has one onsite boardroom that seats up to 14 people for small meetings and events.
Conveniently located within 20 miles of JFK, LaGuardia and Newark Liberty International Airports, Hilton Garden Inn New York/West 35th Street places you in the center of Midtown excitement, and within steps to all that Manhattan has to offer.
The hotel is 100 percent non-smoking. Off-site self-parking is available. The hotel allows service animals. Room-key access elevators and on-site Security.
Location
Hilton Garden Inn New York/West 35th Street
63 West 35th Street, New York, NY
10001, United States
Hours
Reviews
4.2
2,361 reviews
5 stars
1,207
4 stars
756
3 stars
216
2 stars
66
1 star
116
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location, close to major attractions and public transportation.
Staff Service
Customer service experiences are mixed; while some staff are friendly and helpful, others, particularly at the front desk, have been reported as rude or unhelpful.
Room Condition
Rooms are generally clean but often described as dated or in need of renovation, with some guests mentioning issues like mustiness and uncomfortable beds.
Breakfast Options
Breakfast offerings are criticized for being limited and not meeting expectations, with some guests disappointed by the lack of complimentary options.
Noise Levels
Guests report noise issues, particularly from street activity and hotel operations, affecting sleep quality.
- APAarti Sanjay PaiNov 17, 20253.0We stayed Herr from 25th of Oct through 28th Oct ..Very good strategic location.The room had a view of the Empire State building.. Amenities included Microwave and coffee machine..Staff was friendly..My only hitch was that there is a charge that is levied on our account which no one is explain why and there is still no response...our booking was done through Booking.com..the accountant keeps saying that we have to check with the bank while the charge literally had their name..still waiting ..
- RRRobinNov 16, 20255.0This is a great hotel for access to all of NYC. We stayed for four nights in November and were 100% satisfied. The staff is amazingly helpful and friendly. Rooms are larger than average for the city and very clean with excellent shower. The location is ideal with a subway stop right outside the door and within walking distance of theaters, restaurants, midtown, Koreatown, and right across the street from the flagship Macy's and the Empire State Building. I would absolutely stay here again.
- CCCody ClausenNov 9, 20251.0I travel a lot for work and personal and use Hilton for all my stays. However this location did not live up to the Hilton standards and left me very disappointed! Requested a cot for my room and didn’t receive it then was told should have been one in the room which somehow turned into it’s a fire hazard for my room to have one too someone delivering it. When I made the call to the office I was treated with attitude. Also at 10 am I received a knock at my door from staff to see if I had left yet and check when I’ll be leaving. Overall disappointed in my stay but have faith it’s a one in a few occurrence.
- LKLucas KawamotoNov 1, 20255.0I absolutely loved my stays at the Hilton on 35th Street in New York City! In July 2024, I spent 10 wonderful days there, and I was so impressed that I returned in July 2025 for an even longer trip of 12 days. Both experiences were fantastic, and the hotel truly feels like a home away from home in the heart of mid Manhattan . The location is unbeatable—right in the middle of Manhattan, with easy access to Times Square, the Empire State Building, and great shopping and dining options. The rooms are modern, clean, and spacious, with comfortable beds that made relaxing after long days of exploring a breeze. The amenities, including the fitness center and rooftop bar, added that extra touch of luxury. What really stood out both years was the outstanding service from the staff. A special shoutout to the incredibly friendly Korean receptionist who greeted me with a warm smile each time—she made check-in seamless and went above and beyond to ensure everything was perfect. Since it was summer (and NYC can get hot!), they kindly provided complimentary 500ml bottles of Poland Spring water upon arrival both in 2024 and 2025, which was such a thoughtful gesture to keep guests hydrated. Overall, this Hilton exceeded my expectations on every visit. Highly recommend it for anyone looking for comfort, convenience, and genuine hospitality in the Big Apple. I'll definitely be back! ⭐⭐⭐⭐⭐
- KKkeith kNov 1, 20253.0*Update: upon interacting with other staff members I am increasing to 3 stars. The issue is with Michael's lack of professionalism mostly although the hotel still has aging facilities. Michael was the most unprofessional and confrontational front desk person I have dealt with at any hotel. My family and I arrived 3am+ from a late flight and while I already received the digital key he insisted I come to front desk first as apparently it is a requirement at this location. He didnt mention my gold membership, then proceeded to ask my last name after I already handed my driver license. He then told me my card was declined which isnt true as I have 2 cards on file and both were valid Amex Hilton cards. I told him I booked only a few weeks ago with Hilton and he didnt believe me so he asked where. Then he said I booked the room through booking.com which isnt true as it was booked directly via the Hilton app. I will be contacting corporate for such unprofessional service that I have never experienced before at a hotel. Also the rooms are dated, overpriced, small, and the ergonomics are poor.
Frequently Asked Questions About Hilton Garden Inn New York/West 35th Street
What are the check-in and check-out times at Hilton Garden Inn New York/West 35th Street?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Hilton Garden Inn New York/West 35th Street.
Are pets allowed at Hilton Garden Inn New York/West 35th Street?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and elevators, and is mobility accessible.
Does Hilton Garden Inn New York/West 35th Street offer free WiFi?
Yes, free WiFi is available in guestrooms and public areas including a public internet terminal.
Are there dining options within the hotel?
Yes, the hotel features two restaurants and a vibrant lobby bar with seasonal outdoor seating.
What eco-friendly practices does the hotel follow?
The hotel uses commercial-grade disinfectants, has compostable food containers and cutlery, composts excess food, uses eco-friendly toiletries, energy-efficient systems, and follows responsible purchasing and seafood sourcing policies.
Is there a fitness center available for guests?
Yes, the hotel offers a free 24-hour fitness center including a Peloton Bike with toe cages.
Are there shopping or convenience options inside the hotel?
Yes, there is an onsite convenience store called Shop+ that offers snacks, beverages, gifts, and gourmet coffees.
What nearby entertainment venues can guests visit around the hotel?
Guests can enjoy nearby places such as Garrick Theatre for live shows and Monarch Rooftop Lounge for cocktails.
What nearby restaurants are available for guests looking to explore local dining?
Nearby dining options include Cho Dang Gol, Zoku Sushi, Han Bat, and Izakaya MEW, offering Korean, Japanese, Asian, and sushi cuisine.
How can guests conveniently access public transportation from the hotel?
The hotel is just steps from 34th St/Herald Sq subway station and close to Penn Station, Port Authority Bus Terminal, and Grand Central Station, providing excellent transit options for guests.