Business Details
About
HotelHilton
Hilton Garden Inn New York/West 35th Street is a modern Midtown Manhattan hotel ideally located only steps from 34th St/Herald Sq subway station. New York City's best attractions are all close by including the Empire State Building, world-famous Macy’s at Herald Square, Times Square, Madison Square Garden and Fifth Avenue shopping. Business and leisure guests alike enjoy a prime location on 35th Street, between Fifth and Sixth Avenues, close to Penn Station, the Port Authority Bus Terminal, Grand Central Station, all major public transportation including the subway.
The hotel offers 298 guest rooms with modern amenities including 49-inch flat-screen TVs, Keurig coffeemakers and prime views of the Empire State Building. Business amenities include a large work desk with ergonomic chair and desk. Onsite amenities include the Shop+, a grab and go breakfast open daily. A vibrant lobby bar with outdoor seating is open seasonally. Complimentary amenities include wireless printer station, 24-hour fitness center featuring a Peloton® Bike with toe cages, and WiFi both in guestrooms and the lobby. The 24-hour Shop offers your favorite snacks, beverages, sundries, gifts, and gourmet coffees. The hotel also has one onsite boardroom that seats up to 14 people for small meetings and events.
Conveniently located within 20 miles of JFK, LaGuardia and Newark Liberty International Airports, Hilton Garden Inn New York/West 35th Street places you in the center of Midtown excitement, and within steps to all that Manhattan has to offer.
The hotel is 100 percent non-smoking. Off-site self-parking is available. The hotel allows service animals. Room-key access elevators and on-site Security.
Location
Hilton Garden Inn New York/West 35th Street
63 West 35th Street, New York, NY
10001, United States
Hours
Reviews
4.2
2,375 reviews
5 stars
1,218
4 stars
758
3 stars
216
2 stars
67
1 star
116
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location, being close to major attractions and subway stations.
Staff Service
While many guests appreciated the friendly and helpful staff, there were notable complaints about rudeness from certain front desk employees.
Room Quality
Rooms are generally clean and comfortable, but many guests noted that they are small and somewhat dated, with issues like poor air conditioning and uncomfortable beds.
Amenities
The hotel lacks a full-service restaurant and breakfast options are limited, which disappointed some guests.
Noise Levels
Several reviews mentioned noise issues, particularly from the street and hotel operations, affecting the overall comfort of the stay.
- AAAndré Alves3 days ago5.0Hotel muito bom. Otima localização. Limpo. Somente o elevador que era demorado.
- CCCamilo CandelJan 6, 20262.0We stayed at this hotel and, to be fair, the room was good and very clean. Housekeeping did a great job, and the room itself was comfortable. However, the “breakfast” is basically a scam. They advertise breakfast, but what you actually get is the option to choose only 4 pre-packaged items from whatever they have available, and you’re not allowed to combine freely or choose anything else. Everything beyond those 4 items is charged extra. Even the bakery products are pre-packaged and they just heat them up on the spot, so it doesn’t feel fresh at all. If you have the choice, I strongly recommend booking the room without breakfast. There are several great places nearby where you can get a much better breakfast for a fair price. The worst part was the attitude at reception: when we asked about it and tried to complain, the staff simply dismissed us and showed no interest in helping. Honestly, it’s shameful.
- KCKatherine CasonDec 29, 20255.0Great location. Rooms were nice with coffee maker, microwave, and refrigerator. Definitely would stay there again.
- BRBlanca Guerola RealtorDec 27, 20255.0Un hotel recomendable . Personal muy atento . Tube problemas con un colchon y lo cambiaron . Muy coordiales . Situacion del hotel excepcional . Habitaciones grandes con cage de cortesua y agua y hielo en la planta .
- AZADAM BARSOTTI ZOHARDec 12, 20255.0I had a wonderful stay at this hotel in New York. The location is excellent, making it easy to get around the city and enjoy everything NYC has to offer. The hotel is very clean, and the room was comfortable, well maintained, and exactly what I needed after long days in the city. Everything felt taken care of and thoughtfully prepared. What truly made the difference was the reception team. Everyone at the front desk was professional, kind, and welcoming from start to finish. A special thank you to Marilyn, who was absolutely amazing — attentive, warm, and always ready to help with a smile. She made me feel genuinely welcome and well cared for. This hotel combines a great location, cleanliness, and exceptional hospitality. I would definitely stay here again and highly recommend it.
Frequently Asked Questions About Hilton Garden Inn New York/West 35th Street
What are the check-in and check-out times at Hilton Garden Inn New York/West 35th Street?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Hilton Garden Inn New York/West 35th Street.
Are pets allowed at Hilton Garden Inn New York/West 35th Street?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and elevators, and is mobility accessible.
Does Hilton Garden Inn New York/West 35th Street offer free WiFi?
Yes, free WiFi is available in guestrooms and public areas including a public internet terminal.
Are there dining options within the hotel?
Yes, the hotel features two restaurants and a vibrant lobby bar with seasonal outdoor seating.
What eco-friendly practices does the hotel follow?
The hotel uses commercial-grade disinfectants, has compostable food containers and cutlery, composts excess food, uses eco-friendly toiletries, energy-efficient systems, and follows responsible purchasing and seafood sourcing policies.
Is there a fitness center available for guests?
Yes, the hotel offers a free 24-hour fitness center including a Peloton Bike with toe cages.
Are there shopping or convenience options inside the hotel?
Yes, there is an onsite convenience store called Shop+ that offers snacks, beverages, gifts, and gourmet coffees.
What nearby entertainment venues can guests visit around the hotel?
Guests can enjoy nearby places such as Garrick Theatre for live shows and Monarch Rooftop Lounge for cocktails.
What nearby restaurants are available for guests looking to explore local dining?
Nearby dining options include Cho Dang Gol, Zoku Sushi, Han Bat, and Izakaya MEW, offering Korean, Japanese, Asian, and sushi cuisine.
How can guests conveniently access public transportation from the hotel?
The hotel is just steps from 34th St/Herald Sq subway station and close to Penn Station, Port Authority Bus Terminal, and Grand Central Station, providing excellent transit options for guests.