Hilton Garden Inn New York/Times Square Central

Reviews

• RS

  Ricky Stevens

  Jan 4, 2026
  5.0
  Perfectly licets steps from times square and every major subway line, this hotel is excellent. If I had one complaint it's that with 3 elevators, it can take longer than you like to leave in the morning. Out room was on the 6th floor so I took the stairs before noon. The front desk staff is top notch and there's a restaurant onsite, but I prefer to experience NYC's multitude if dining options including good carts.
• PB

  Pedro Gonzalez Barbeito

  Jan 3, 2026
  1.0
  I was supposed to arrive at 11.30 pm. My flight got delayed and arrived at the hotel 12.30/45 (midnight). All of the rooms where already booked and the front desk didn’t offer any solution (María). The manager recieved me in Pijamas Shameza, and everything she had to say me was im sorry I cant do anything. Worst service Ive seen in a long time, dont recommend staying in this hotel.
• NN

  Noor

  Dec 29, 2025
  5.0
  Great location, especially for Times Square,everything is within walking distance. The staff is very friendly and helpful. A big plus is that they accept your luggage before check-in time, which made our arrival much easier. Pros: • Excellent central location • Very friendly and welcoming staff • Luggage storage available before check-in Cons: • Rooms are a bit small However, when you’re in New York, you usually only come back to the hotel to sleep, so the room size wasn’t a big issue for us. Overall, a very convenient and pleasant stay.
• KG

  Kelly G.

  Dec 15, 2025
  2.0
  The staff were great, every single one of them. My low rating is not because of staff. It's because the rooms are truly awful. It was the least comfortable bed I have ever slept on. Neither my husband nor me were able to get a full night's rest either night because of how low-quality the mattress and sheets were. And neither of us are picky when it comes to beds/hotel rooms -- we just didn't realize it could be this bad. The sheets were the lowest possible quality they could find, it seems. The top sheet gave me the heebie-jeebies, and not because it was unclean - again, this was not a staff issue - it was because it was so obviously straight polyurethane cheapness. Basic rooms were going for $685/night this particular weekend -- I get that you're in a good location, but can you invest a little so that guests can a least sleep? I'm not even talking normal Hilton, but maybe an average Hampton Inn's sheets? Thanks for considering, and thanks to the wonderful staff!
• AA

  Andrew

  Dec 5, 2025
  1.0
  This was by far the worst Hilton stay I’ve ever experienced. From the moment I walked in, the entire vibe was off. The front desk agent, Maria, was very kind and clearly trying her best, but she seemed undertrained and unsure. She told me my credit card was “invalid” and that the hotel reserved the right to cancel my reservation, something I’ve never heard before. Normally, every Hilton I stay at simply authorizes the card at check in. She also wasn’t sure if they even had a room for me and had to check with her manager. That’s when things became much worse. The young female manager was incredibly rude, glaring at me, rolling her eyes, and acting completely uninterested in helping. My first room was filthy: hair on the bed, dirty pillows, smudges on surfaces, and overall unclean conditions. Maria apologized, but the manager barely acknowledged me and continued acting annoyed. It took about 15 minutes standing in the lobby just to get moved to another room while the manager stood there on her phone looking disengaged. When she finally handed me new keys, she laughed and gave me a strange smile saying “hopefully this room is good.” It wasn’t. The second room was also unacceptable, the bed looked thrown together and there was urine on the toilet. Absolutely disgusting. To add the window would not shut, making it 42 degrees in the room. To make things worse, the restaurant was closed when I arrived, and breakfast the next morning was 34 dollars for cold eggs and inedible pork. Completely unacceptable for a Hilton property. I have already forwarded my concerns directly to the General Manager of the hotel, and I truly hope I receive a genuine and thoughtful response rather than a generic AI generated reply. This was hands down the worst experience I’ve had at any Hilton. I travel frequently for work and am a Diamond member, and properties like Motto Times Square or Hilton Midtown easily put this one to shame. I will not be returning to this location, and I strongly recommend that management address the lack of cleanliness and the unprofessional behavior from certain staff members.

Frequently Asked Questions About Hilton Garden Inn New York/Times Square Central