Business Details
About
HotelHilton
Searching for hotels near Madison Square Garden, New York? Our prime location in Midtown Manhattan places you just one block away with exceptional access to all of New York. We proudly offer complimentary daily breakfast and free WiFi for seamless connectivity. When choosing among hotels near Madison Square Garden New York, our blend of unbeatable location and essential amenities make us an exceptional choice.
Location
Hilton Garden Inn New York/Manhattan-Midtown East
206 East 52nd Street, New York, NY
10022, United States
Hours
Reviews
4.0
1,629 reviews
5 stars
747
4 stars
486
3 stars
168
2 stars
88
1 star
140
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many reviews highlighted the exceptional service provided by front desk staff, particularly Sean and Marilyn, who were noted for their helpfulness and friendliness.
Location
The hotel is praised for its excellent location, being close to subway stations and within walking distance of major attractions in Manhattan.
Room Quality
Feedback on room quality was mixed; while some guests found rooms clean and comfortable, others reported issues with noise, small size, and outdated amenities.
Breakfast Service
Several customers expressed dissatisfaction with the breakfast service, citing long wait times, limited options, and poor quality.
Cleanliness Issues
Some guests reported cleanliness concerns, including dirty carpets and lingering odors in rooms, which detracted from their overall experience.
- FPFrancesco Padua1 day ago1.0Terrible experience. The staff is completely uninterested. They make obvious mistakes starting at check-in and throughout the week, and are almost rude when they're pointed out. Housekeeping repeatedly makes mistakes, and management adds hidden costs for items in the room without price lists (extra minibar). Be very careful if you choose it.
- ACAdam Cox2 days ago1.0Do not stay here staff unhelpful and always blame you and do not help. A cheap nasty motel I better than here. Delanie. Even admitted that she was lying
- DKDr. Balkrishna Korgaonkar5 days ago1.0Whole property is very old. Only 1 elevator worked whole time for a 28 floor building × 6 rooms. So going up or down would take 10 min. Restaurant was closed, low quality packed breakfast was offered. Renovation work was on. The room was super noisy because the elevator was too loud and it was a known issue still staff assigns rooms that have issue and pretend issue does not exist. Offered 20 USD pantry credit and loyalty points for all these troubles.
- PKPaige Koteles6 days ago1.0Horrible customer service. I called multiple times simply to change a reservation and was treated shockingly poorly. The first representative transferred me, but the call went nowhere. When I called back and explained that my reservation was under my last name, the agent (Dilani) abruptly hung up on me mid-conversation. There was no attempt to help, no explanation, and no professionalism. Hanging up on a guest who is calmly trying to resolve a reservation issue is completely unacceptable. This experience was frustrating, disrespectful, and absurd. I would strongly reconsider booking here if customer service matters to you.
- TMTaylor MannDec 27, 20255.0We came in for Christmas and stayed for 3 nights, this hotel was clean and the staff was friendly and very helpful. We were not far from Times Square and the subway was steps away. Very good experience!
Frequently Asked Questions About Hilton Garden Inn New York/Manhattan-Midtown East
What accessibility features does Hilton Garden Inn New York/Manhattan-Midtown East offer?
The hotel provides accessible parking and an accessible elevator, ensuring convenience for guests with mobility needs.
Is breakfast available at Hilton Garden Inn New York/Manhattan-Midtown East?
Yes, complimentary daily breakfast is available for guests.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
What parking options are available at Hilton Garden Inn New York/Manhattan-Midtown East?
The hotel offers both self-parking and valet parking services.
Is free WiFi provided at the hotel?
Yes, free WiFi is available throughout the hotel including public areas, and there is a public internet terminal.
Can I check in or check out without contact at this hotel?
Yes, the hotel offers contactless check-in and checkout options for guest convenience.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Are there fitness facilities available on-site?
Yes, the hotel has a fitness center available for free to guests.
What nearby bars or restaurants can guests visit around the hotel?
Guests can visit nearby establishments such as Hilton Garden Inn - Garden Grille and Bar, Mishima, American Grill, Room 52, Bar Orai, Raku, Crystal, Frida Midtown, and Niall's on 52nd for a variety of dining and bar experiences.
What entertainment options are nearby Hilton Garden Inn New York/Manhattan-Midtown East?
Nearby entertainment options include the comedy club 'Expired Milk Comedy' and The Murder Mystery Company theater, offering guests engaging activities before or after their hotel stay.
How can the nearby medical facilities assist guests during their stay?
Guests have access to nearby medical providers such as Mid Manhattan Medical Assocs and American Friends of Soroka Medical Center for any healthcare needs during their visit.