Hilton Garden Inn New York/Manhattan-Chelsea

Reviews

• VS

  Veronique Senillon

  6 days ago
  5.0
  Le personnel est top, super souriant et très gentil, nous ne parlons pas anglais, mais prends toujours du temps pour nous. Le petit dej est très bon et complet. Les chambres sont grande et nettoyées tous les jours. L’hôtel est très bien placé, nous avons fait énormément de choses à pied, et le métro est juste à côté
• JP

  Jakub Palus

  Feb 23, 2026
  5.0
  Stosunek jakości do ceny zasługuje na 5. Lokalizacja perfekcyjna do zwiedzania Manhattanu piechotą. Pokój czysty i wygodny, codziennie sprzątany, śniadania nieco monotonne, ale można się nimi zadowolić przez tydzień i nie tracić czasu, który lepiej poświęcić na nieskończone atrakcje NYC. Polecam jako świetną bazę przy napiętym planie
• TA

  Titus Arthur

  Feb 22, 2026
  3.0
  If you work in a hotel, you need to drop the New York attitude. This is an industry where upwards of 70% of your clientele are from out of state, so I don't understand what being a jerk is doing for you. You need to assert your dominance as a local to strangers at your place of work where you're paid to be there? Get a hobby, or at least a different job. Check-in: greeted flatly with lack of direction for what we needed to do for the process to be as smooth/quick as possible. I tried to bring our bags around (they have a side access to the front desk past the "store") because we were leaving them until the room was ready: "You need to go back around to the front, he's coming to get them." Like girl, okay, my bad. It was little interactions like this throughout the entire check-in process that were off-putting. You know you're dealing with people who just got to the state/city and have potentially been traveling and navigating transit for hours and paying to stay with you; I don't understand why being nice isn't the default for the people you have in this position. Late Night Arrival: during the day, only the left doors going into the hotel work. Coming in late, the card reader is on the right side of column that separates the left and right doors, so you can't even see it when you walk in since, well, only the left side doors work during the day. When we scanned the reader, we assumed it would open the left door (because, again, only the left side doors work during the day). Apparently, it opens the right side door, put there's a delay between scanning the door finally opening. After watching us for several minutes struggle (something that a really easy posted sign could have fixed) one of the TWO employees staring at us from the front desk said chastisingly, "Patient. You have to be patient." With attitude when we finally made it in. I get that the workers probably see this a lot; unlike the workers who are there 20-40 hours a week and know all of the processes, we'd only been in the hotel for one night and didn't know the intricacies of the late-night entrance ritual. The man who handled our luggage was sweet and helpful whenever we saw him. I'm thankful for the security of needing to scan in after certain time. That said, of the six front desk people we encountered during our three-night stay, all but one of them were consistently rude at best and mean-spirited at worst. We stay in Hilton hotels because of the points for being honors members; this made us question if it's worth staying members. Regardless, we'll avoid this location in the future, which I'm sure staff will be happy to hear as they don't like the expectation of providing services to paying customers anyway.
• JL

  Jeremy Lim

  Feb 22, 2026
  1.0
  DO NOT STAY AT THIS PROPERTY. Proof of cockroaches in the room. Reached out to the management and no respond. Hilton Honors customer service does nothing and will not responsible for it. Filed a report to NYC311.
• JC

  Julie Catarino-Girard

  Feb 16, 2026
  4.0
  Bonjour, Nous avons séjourné 5 nuits dans cet hôtel ce mois-ci et nous sommes pleinement satisfaits. Chambre faite tous les jours. Un soucis à l'arrivée a été réglé en 2 min. Emplacement idéal ! Mention spéciale au personnel du petit déjeuner avec qui la connexion a été immédiate, ils sont adorables. Message privé pour Luiza : j'espère que le parfum français vous plaît toujours autant :) Merci !

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