Business Details
About
Hotel
The Hilton Garden Inn New York/Manhattan-Chelsea hotel is perfectly located in New York's Flower and very chic Chelsea district, just south of Times Square. Convenient to Penn Station, Grand Central Station, all subway lines and the 3 area airports La Guardia, Newark and JFK international.
As our guest, you will be central to all the sights and sounds of New York City's night life, award-winning restaurants, museums, Chelsea Pier, Greenwich Village, SoHo, Tribeca, the Garment Center and the famous Broadway.
This hotel features 169 new guest rooms and is an easy walk to many businesses and area attractions including: Madison Square Garden, Empire State Building, Times Square, Macy's, 34th Street Shopping District and Wholesale Merchandise Mart, Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building.
The hotel has outstanding quality services and amenities as listed below: King beds with the Garden Sleep System or two Queen beds, 32" HD Flat Panel TV's with over 200 channels, Spacious guest room with a mini refrigerator, microwave, coffee maker, Complimentary wired and wireless high-speed Internet access, Complimentary morning coffee, tea and USA Today, Iron, Ironing board, and hair dryer, Large work desk with the exclusive Herman Miller Mirra Chair, Remote printing from guest room to business center, Business center fully equipped with 2 computer stations, printer, Fax and copier, Fitness center available 24/7 with free weights and cardio equipment, Full American Breakfast buffet available daily, Lunch and dinner can be ordered as room service, Receive Hilton HHonors points where applicable.
On your next trip to New York City, make your hotel reservations at the Hilton Garden Inn New York/Chelsea hotel.
***** Everything. Right where you need it. *****
Location
Hilton Garden Inn New York/Manhattan-Chelsea
121 West 28th Street, New York, NY
10001-6102, United States
Hours
Reviews
3.9
1,588 reviews
5 stars
684
4 stars
486
3 stars
185
2 stars
99
1 star
134
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location near major attractions and subway stations.
Staff Friendliness
Many guests appreciated the friendly and helpful nature of the staff, although some reported rude interactions.
Room Condition
Rooms are often described as dated and in need of maintenance, with issues like noise, cleanliness, and broken amenities.
Elevator Issues
Multiple reviews highlighted problems with the elevators, including long wait times and malfunctioning units.
Breakfast Quality
Guests expressed disappointment with the breakfast options, noting limited choices and additional charges for hot items.
- SSSarah1 day ago2.0This hotel wasn’t awful, but it wasn’t a good experience either. The rooms were noisy, you could hear everything happening in the hallway. There was a solid gap/damage to the door that let the noise and light flood in. The rooms had pretty extreme wear and tear. Scuff marks that could easily be removed. The most frustrating was that we had a broken shower handle, and had to call three times to have someone actually address it. No one ever provided an update or as far as we knew even came into the room. The third time they finally came up and fixed it in three minutes. Why did we have to work so hard for such an easy fix? The velvet linings under the bed really don’t get washed much. Elevators were tough and there was no way to see what floor it was on or what direction it was going from the room. The signs were all broken and missing letters. It’s a great location, it’s clean enough, but the service is disappointing and the ambiance is sorely lacking.
- APAarti Sanjay PaiNov 17, 20252.0We had a pleasant stay here.. amenities included a microwave, coffee machine..No bell desk ..Staff was okay not very friendly just cordial. There was one thing that saddened my experience that there was a charge after we left called tips & services which the hotel refuses to recognize and says that it's the bank that has put the charges..the charge literally says Hilton Garden Inn tips & surcharge..No one has the response to why we see charges .we did our booking through Booking.com..Still awaiting their response we checked out on 25th October
- EGEric de GrootNov 3, 20254.0Ligging goed, veel op loopafstand. Subway dichtbij. Genoeg restaurants in de buurt. Hotel zelf wat oud, en te zien in net niet. Wel schoon. Maar knoppen in lift stuk. Is allemaal aan opknapbeurt toe.
- RTRose Van TineOct 23, 20254.0Stayed here from Oct 8-13 Front desk was fine. Was able to check in early (altho had to pay $50 extra. I normally wouldn't but I had Broadway shows to attend in the afternoon) the only hiccup with my stay was they accidentally put me in the wrong room due to a misread number. Happens to the best of us! The bellhop (wish I got his name) was the absolute best and very patient when I had to repack my stuff to move. As for the rooms: typical wear and tear you see. I thought my bed was comfy and the shower was great. (Altho with the double bed room the tray had a huge nick in it and should be replaced) Fridge and microwave was fine. Closet had enough room for my cosplay items. Room was cleaned every day! The biggest worry has from reading previews were the elevators. During my stay both elevators worked and I didn't have to wait more than 5 minutes. They should fix the panel with the missing 17th floor button. My only note. Hotel is super close to a subway stop and near a bunch of restaurants. Times square via subway is only a 10-15 min ride away! My only critique is how the buffet is ran. Breakfast was included with my stay however only cold assortments like cereal and yogurt (the latter wasn't out on one of the days), oatmeal with fixings, tea and coffee and various juices are included with that. If you want hot food you have to pay extra. $19 for a French toast? In this economy? No thanks. Then you have to place the slip inside a check holder and it kinda insinuates to tip. For a self serve buffet. This is the type of thing where folks say tipping culture is out of control. The breakfast staff were nice tho.
- CTchristy TruongOct 21, 20252.0I found out that this was a budget hotel but during the week I went I paid $320 a night. Very expensive for what it is. The bathrooms were pretty dirty with stains in the bathtub and all over the toilet. The pillows were flat, felt like laying on paper. The blanket was a thin sheet. We got 3 water bottles and 1 juice and asked for it to get charged to the room and upon checking my card they charged me $100. They think you wouldn’t notice it but I went to tell them & they process the money back. Upon checking out I checked my card again and was charged another $120 for I don’t even know what. I feel like this hotel is trying to scam. We asked how much the water and juice was and it was only around $4-5 each.
Frequently Asked Questions About Hilton Garden Inn New York/Manhattan-Chelsea
What is the check-in and check-out time at Hilton Garden Inn New York/Manhattan-Chelsea?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Are pets allowed at the Hilton Garden Inn New York/Manhattan-Chelsea?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide free Wi-Fi access to guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Is there a restaurant or dining option available at the Hilton Garden Inn New York/Manhattan-Chelsea?
Yes, the hotel has one restaurant offering breakfast and room service for lunch and dinner.
What accessibility features does the Hilton Garden Inn offer?
The hotel includes accessible parking, accessible elevators, and is mobility accessible.
Is parking available at the hotel and does it offer valet service?
Yes, self-parking and valet parking services are available.
Are there fitness facilities available for guests at the hotel?
Yes, the hotel has a free fitness center open 24/7 with cardio equipment and free weights.
What nearby transportation options can help guests reach Hilton Garden Inn New York/Manhattan-Chelsea?
The hotel is conveniently close to Penn Station, Grand Central Station, all subway lines, and the three major area airports: La Guardia, Newark, and JFK International.
What points of interest are near Hilton Garden Inn New York/Manhattan-Chelsea for guests to visit?
Nearby attractions include Madison Square Garden, Empire State Building, Times Square, Macy’s 34th Street Shopping District, Jacob Javits Convention Center, and the Fashion Institute of Technology.
Are there any nearby bars or lounges where guests can relax after their stay?
Yes, guests can visit The Glass Bar - Hotel Indigo, Stix Bar & Grill at Hotel Indigo, Glass NYC, and Mykonos Blue for cocktails and socializing conveniently close to the hotel.