Hilton Garden Inn New York/Central Park South-Midtown West

Reviews

• AV

  Antonella Varela

  3 days ago
  5.0
  I planned a five-day stay to celebrate my honeymoon with my fiancé, and it was honestly amazing. If there’s any hotel I’d recommend staying at in the city, close to all our favorite places, it’s this one. They only charge a $100 per day deposit to your credit card, which you get back after checking out. They were sweet enough to decorate our room SO beautifully, and on top of that, they gave us the nicest view they had available due to the special occasion. We also had to extend our stay last minute due to the blizzard since our flight kept getting canceled, and they were incredibly accommodating. I cannot recommend this hotel enough. The staff was amazing — I wish I had gotten their names because they were all so sweet. Room service was great as well; the ladies and gentlemen were super nice and respectful.
• JS

  Joshua Sun

  6 days ago
  5.0
  Brian was very helpful and sweet. He helped book me a taxi on my return trip home and always greeted me when I entered the hotel. The ladies behind the front desk, whose names I unfortunately did not get, were also very friendly and helpful on every occasion that I interacted with them :)
• BS

  Bianca Stivanelli

  6 days ago
  1.0
  Hotel comum, sem nada que justifique o preço cobrado. A diária é de padrão mediano, mas com valor de hotel de luxo. A recepção foi péssima: a recepcionista loira que estava no balcão dia 27, após as 20h, foi seca e sem qualquer boa vontade. Pedi apenas o telefone do transfer para o aeroporto e fui atendida com descaso, como se eu estivesse incomodando. Para completar, não há água de cortesia para os hóspedes, existem apenas duas garrafas no quarto, a US$ 3 cada, e ainda colocam um ‘obrigado’ na embalagem, como se fosse um favor. No geral, caro demais para o que entrega e com atendimento que deixa muito a desejar. Não recomendo.
• CL

  Craig L

  Feb 16, 2026
  5.0
  I stayed here for 6 nights. Perfect location with plenty of food options, subway and Times Square just a short walk away. Our room was clean, warm, and very quiet with great views (we were on 31st floor). Was also given a late check out when I enquired without any issue and Adrian who we met in the lobby was very welcoming and attentive. We’d definitely stay here again and look forward to it. One thing to be aware of - they take a $100 per night deposit at check in. I’m not sure if this is normal in NYC but I wasn’t expecting it and found it excessive.
• BB

  BA

  Feb 14, 2026
  4.0
  I had a great stay at Hilton Garden Inn Central Park. The location is top-notch — very convenient and walkable to most tourist spots, especially Central Park. I loved being able to walk there on most mornings and explore different areas of the park. The hotel itself is clean and has complete facilities, which made the stay comfortable overall. A few areas for improvement • The elevators were malfunctioning at times. So I had to go down from 17th floor via stairs. • I was asked to transfer rooms in the middle of my stay due to maintenance on my floor. The move felt rushed, and unfortunately I left my water tumbler behind — it wasn’t recovered during my stay. I lost my item and the staff were not very eager in helping me find it. • I was also charged for bottled water without that being clearly explained beforehand. • Additionally, I had an uncomfortable experience with a staff member who initially expressed admiration but then made an inappropriate offer, which I found creepy and offensive. Overall, this hotel is still a solid option when staying in NYC because of its prime location, but I do hope they work on improving their service communication and staff professionalism.

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