Hilton Garden Inn New York/Central Park South-Midtown West

Reviews

• HK

  Holger Klein

  1 day ago
  1.0
  Terrible hotel, old and run down. We had to change rooms after many discussions as heating and bathroom had major problems. Service was bad except the technician who tried to help. Not the Hilton Service level I am used to. Worst experience with Hilton in 2 decades as Hilton Honors Member.
• HJ

  Holly Jennings

  2 days ago
  2.0
  Hilton- ya gotta do something about the elevator problem. This is the only place I’ve ever been to where there’s a sign telling guests to plan ahead because of long elevator wait times. It took 20 to 30 minutes each time we took the elevator. Otherwise, the hotel is in a great location, beds were comfortable. Our room was a bit cramped but clean. I won’t stay there again unless I get a room on the first to third floor, however.
• ML

  Matt Lampton

  3 days ago
  1.0
  Worst hotel!!! READ PREVIOUS REVIEWS! They are true! Reserved a corner room with 2 queen beds and city view…. Got in around noon, they said we were too early, go eat and come back at 3-so that’s exactly what we did. Came back at 3 and the lady at the desk said “oh you weren’t here so we gave your room away, all we have are double beds”… we had no choice…. The room is sooooooooo small, only 1/2 of a closet. I would NEVER have reserved this room! Beware—-go somewhere else! Oh…. The elevators are so nasty, and when you’re on the 31st floor, you are going to spend a lot of time in there!!!! You would think being a Hilton Honors member would matter, but believe me, they did not care at all!!!!
• TG

  Tom “gmail”

  Nov 6, 2025
  1.0
  Pretty noisy hotel. On the 13th floor the doors are all warped and have to be slammed to close. Deadbolts don't lock because of door issues. You can hear the room next door because of thin walls and adjoining doors. Noisy construction nearby starts at 5:00 am. HVAC system smelled like weed when we turned it on. Hilton wouldn't answer my questions in Honors chat function. Phone didn't work. Reserved a queen and got 2 doubles. Stay somewhere else until they get their act together.
• MS

  Melanie Sacks

  Oct 18, 2025
  3.0
  I stayed here for 2 nights and will first share the positives, then break down each night. 1. Staff was awesome. Front desk staff was great and helpful and kind. Non desk staff were also helpful and one man in particular (a bellhop? or whatever the term is these days) bantered with my son and made him smile. They were all great. 2. Elevators - not the big deal that so many of the comments were catastrophizing about. Some times 1 was working, sometimes all 3 were working. 8 times out of 10, it came right away. The other 2 times we waited maybe 5-10 minutes - average elevator times. Night 1 - back facing room on floor 9. King bed. I booked this hotel through a package and called for months trying to get a room with 2 beds. This night was sold out and they couldn't accommodate me. I was staying with my child and had a pretty awful night squeezed in next to him. I'm a sensitive sleeper, and there was also a pretty annoying light from the smoke detector. We also had loud neighbors - I was awoken by a child's cry in another room just after midnight, and our next door neighbors were in and out, talking and door slamming (which they do by default, but if you try you can close it a bit more gently) in the 3 o'clock hour. Night 2 - grateful to be switched to a 2 bed room on floor 18. Street facing. So with this room came more street noise. Just your average NYC Manhattan hotel street noise - ambulances, horns honking, etc. Pretty clear still from the 18th floor, but not terrible. This aspect was quieter from the back, but this particular room had quieter neighbors (yay!) and the smoke detector light for some reason wasn't as sharp. However. Directly across the street from the hotel is a giant electronic billboard. The ads flash and change every few seconds, with different colors and brightness for each ad. The areas at the tops of the curtains let in light, so the light changes flashed across my bed (less so across my son's bed, who was further from the window). If they put a valance across the top it would easily eliminate this. In spite of this, I was so drained this night that I fell right asleep and slept through. The pillows in both rooms were way beyond expiration. Flat beyond flat. These were down pillows which I'm sensitive to so I requested hypoallergenic and those have more life in them. Honestly I'm sorry to say it's unlikely I would stay at this hotel again. I would rather a newer or recently renovated hotel with thicker walls and full window coverage. No breakfast or coffee was a bummer too. Of course, there are a lot of things an easy walk away, and we were pretty close to everything. The location was excellent. If you're a solo traveler/couple and not a light sleeper I would say go for it. The wonderful service and the location, and of course the budget price, are way worth it. If you have a bit more sleep needs then you may want to consider some of the things in my review. Happy travels!

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