Hilton Garden Inn New York/Central Park South-Midtown West

Reviews

• JJ

  Justa

  1 day ago
  3.0
  Great location, clean rooms, and comfortable enough. Served its purpose. Note that it feels like a pretty old hotel (no high tech at all) so the rooms are quite small (it was only me with a large suitcase and I think two of us would have been hard work. Small cupboard space, small bathroom, relatively tight space. Just keep it in mind. Gym is small and limited but functional and adequate. Elevators are an absolute nightmare. Only two of the three were working so at times it could’ve been a 5 minute plus wait for an elevator and then no guarantee of getting a ride as there are a LOT of people also trying to move between the floors. This is a key point for me and was a major negative. I was on the 5th floor so I just walked down mostly. Up a few times too. Would I go back? Only if it’s just me and it’s a short trip in and out and there’s a need to be in the theatre/midtown area or near Central Park.
• CL

  charlotte lee

  4 days ago
  2.0
  I arrived a couple of days ago and, until today, my stay had been mostly positive, aside from the lifts being very slow, one lift being out of order, and the beds being uncomfortable. This evening, after being out all day, I returned to my room and was walking fully naked toward the bathroom to take a shower when a maid entered my room without knocking or making any attempt to announce herself. I was left completely exposed and mortified, shouting in shock as she immediately left. After getting dressed, I went down to reception to explain what had happened and to express my anger and frustration. The only response I received from the receptionist was to ask whether I was a Hilton Honours member and to say she would raise it with the housekeeping manager. This response was wholly inadequate given the seriousness of the incident. I am now in absolute hysterical as a person who already struggles with anxiety, mental health challenges, and body confidence issues, this experience has been extremely distressing and has set me back significantly. I feel that my privacy, dignity, and sense of safety were compromised, and I expected a far more understanding and supportive response from hotel staff.
• JH

  juan cruz herk

  Jan 3, 2026
  3.0
  Me alojé allí desde el 24-12-25 al 01-01-26. El hotel no es malo, pero no hace honor ni a Hilton ni a ningún hotel de clase mundial. Vamos con lo bueno o aceptable: la habitación en sí no está mal, el espacio digamos. Luego el bar de abajo tiene buena atención. La ubicación es buena. Vamos con lo que no está bien. Lo primero los ascensores, puedes estar 15 minutos esperándolos. Solo los usé 3 veces, cuando tuve que ir con maletas y otra que tuve suerte. Son eternos, y deben estar mal configurados, además como todo el mundo los llama y no vienen van parando en pisos que no hay gente, porque cansada de esperar la gente va por escaleras (son más de 20 plantas). Luego las toallas. Son finas y pequeñas. Malas. El día de año nuevo quise usar la plancha, perdía agua por TODOS lados. En mi baño no cerraba bien la puerta de la ducha y se mojaba el resto del baño, adjunto foto, es ajustar 2 tornillos (adjunto fotos) El papel higiénico es muy malo. En fin, no hay nada que digas que terrible pero es un conjunto de cosas de media o baja calidad que no esperas encontrar. He ido entre 20 y 30 veces a Estados Unidos, siempre a hotel y precios similares. Este ha sido el peor.
• CL

  Corey Lipow

  Dec 30, 2025
  4.0
  I'm giving this hotel four stars but I would have given 3.5 if I could and I'm not so sure I shouldn't have given three. First, the good things: The location, of course, that's the biggest, close to everything. I had a ticket to Oh, Mary! and walked there in a snowstorm, basically. I walked to bars in Hell's Kitchen, I walked from my bus at the Port Authority Bus Station with my luggage. I didn't use the subway once (I only stayed for one day). Also, I've stayed in other hotels in this area and I thought the room was the largest for the price. There's actually a little room to move around in. That said, the price WAS $375 for one night (though I used points). Also, as others have mentioned, the elevators look like crap, there are only three of them for a 34-floor building, and often they were packed. Be prepared to stop every two or three floors. I was on the 32nd floor, and I had to make sure I didn't have to go back to my room anytime soon before I left, because it's such an effort to get up and down. For such a high price for one night, can you not have more elevators and make them look nice too?? These ones looked like utter crap. The lobby is also small and was packed when I got in. I waited 25 minutes to check in, the longest I've ever waited to check into a hotel ever. There may have been some cancelations due to snow (flights and stuff), which caused it to be extra busy, but still it was not a pleasant experience and for paying so much for one night my time is valuable. And, I might add, the water bottles are $3 each and they don't tell you that. I just mention it because it seems somewhat like they are out to get your money. Nonetheless, the location is great, the rooms decently sized for the area, and I even had some good views from my window, including of Central Park Tower, that billionaire resident building, in full. So I guess I'll give it four stars despite some issues.
• SB

  Sylvain B

  Dec 26, 2025
  2.0
  Nous avons séjourné plusieurs nuits dans cet hôtel au mois de mai, principalement attirés par son emplacement, et sur ce point il n’y a rien à redire : la localisation est idéale, en plein cœur de New York. Concernant l’hébergement en lui-même, la chambre était globalement propre et relativement spacieuse pour le prix, ce qui est appréciable pour la ville. Durant le séjour, il arrivait parfois d’attendre un peu pour les ascenseurs, notamment aux heures de pointe, mais cela restait supportable et jamais réellement bloquant. Malheureusement, le reste de l’expérience a été fortement entaché par plusieurs incidents graves. Tout d’abord, nous avons été victimes du vol d’un parfum dans notre chambre (1512). La chambre n’a été nettoyée qu’une seule fois durant le séjour, le 20 mai, et nous sommes convaincus que le vol a eu lieu à ce moment-là. Conscients des nombreux avis en ligne évoquant des faits similaires, nous avions pris soin de sécuriser tous nos objets de valeur dans des valises à code, à l’exception de ce parfum. Le vol a été immédiatement signalé à la réception. Une enquête interne aurait été menée, sans conclusion concrète. Six mois après les faits, le parfum n’a jamais été retrouvé. L’incident a été officiellement déclaré auprès du NYPD ainsi qu’au service clientèle de Hilton Garden Inn aux États-Unis. La compensation proposée — un bon Amazon de 50 dollars — nous a semblé totalement disproportionnée au regard de la gravité de la situation. Autre incident particulièrement choquant : le dernier jour, dans le hall de l’hôtel, alors que nous filmions simplement l’entrée de l’établissement, une réceptionniste prénommée Angélique s’est mise à nous crier dessus de manière agressive et injustifiée, devant de nombreux autres clients. Elle a même tenté d’arracher le téléphone de ma main, ce qui est totalement inacceptable et profondément non professionnel. Heureusement, d’autres membres de l’équipe se sont montrés bien plus respectueux et calmes. Néanmoins, ce type de comportement n’a absolument pas sa place dans un hôtel accueillant une clientèle internationale. Un minimum de patience et de courtoisie est indispensable, d’autant plus lorsque les clients ne sont pas parfaitement anglophones. Se faire hurler dessus de cette manière est humiliant et porte gravement atteinte à l’image de la marque Hilton, qui se veut pourtant sérieuse et relativement prestigieuse. Nous ne rédigeons pas cet avis à la légère. Il ne s’agit pas de simples désagréments, mais de manquements graves à la confiance et au respect dus aux clients. Nous n’attendons pas nécessairement une compensation supplémentaire, mais avant tout de vraies excuses et des mesures concrètes. Cette expérience ne reflète en rien les standards ni les valeurs que Hilton affirme défendre.

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