Business Details
About
Hotel
West 57th Street by Hilton Club is located in the heart of midtown Manhattan, between 6th and 7th Avenue, only a few doors down from Carnegie Hall, 2 blocks South of Central Park, and dozens of restaurants. Broadway, Times Square, Lincoln Center, and Columbus Circle are within one mile. We're 17 miles from JFK Airport.
Our hotel has a fitness center with Precor equipment, a business center, and a complimentary printing service. For guest comfort and convenience, we offer complimentary Wi-Fi internet and laundry/valet service. Offering a variety of accommodations, from king studio rooms to 1-bedroom king/penthouse suites, all with a mini-bar, cable TV with DVD player, floor-to-ceiling windows and views, iron/ ironing board, and a hair dryer.
Location
Hilton Club West 57th Street New York
102 West 57th Street, New York, NY
10019, United States
Hours
Reviews
4.5
1,238 reviews
5 stars
891
4 stars
212
3 stars
80
2 stars
24
1 star
31
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location, close to Central Park, Times Square, and various dining options.
Staff Service
While some guests reported exceptional service from specific staff members, others experienced unhelpful or indifferent attitudes from front desk staff.
Room Quality
Rooms are generally described as clean, spacious, and comfortable, although some guests noted issues with noise and maintenance.
Amenities
Guests expressed disappointment over the lack of amenities such as dining options and concierge services, particularly for non-timeshare members.
Customer Experience
Several reviews highlighted a lack of personalized service and attention to guest needs, with some guests feeling undervalued.
- PCPhansa Chaonpoj6 days ago5.0Okay this is a very special Hilton location in my heart. As a loyal Hilton Honors member, I've stayed at many properties across the country, but this location has truly exceeded all expectations. Sheril went above and beyond to make my stay comfortable and welcoming—her attention to detail and genuine care made me feel right at home. The combination of exceptional service and offered accommodations has made this the best Hilton I've experienced so far. This is exactly why I remain committed to the Hilton brand. Highly recommend this property to anyone looking for more than just a place to stay.
- LSLauren SuckarieNov 17, 20255.0Outstanding and stellar experience! Houria and her entire team provided a top notch experience! This trip was a birthday trip for me, as well as a welcome back trip for my 13 year old. NYC is where she was born and we hadn't been back since she was a toddler, so this truly was a special trip. Our room was clean and the views were amazing. The entire W 57th team was nothing short of amazing and provided the most phenomenal experience. As a Hilton Grand Vacation Owner I was extremely satisfied and look forward to returning! Thank you so much for ensuring that we had the best trip ever! Your teams attention to detail and kindness truly made such a difference. Thank you!
- YNYvonne NgOct 27, 20255.0Out of expectations! Absolutely love the room. Though back of hotel, 20th floor, real quiet, but still have some nice skyscraper view with rising moon. Thanks for receptionist who made us wait to get this room. Perfecto!
- LPLuis PérezOct 26, 20255.0La verdad fue una experiencia muy buena, aunque solo llegábamos al hotel a dormir, nos encantó la ubicación ya que está a unas cuadras de Central Park y es fácil encontrar lugares para desayunar. La parada del subway está literal a la vuelta del hotel. La recepción es pequeña pero no necesita más. Por la mañana colocan pan dulce y café para que puedas tomar antes de salir. Nos resguardaron las maletas cuando llegamos y cuando nos fuimos. El Check in era a las 4:00 pm pero nos llamaron a la 1:00pm para decirnos que nuestra habitación estaba lista 👍 Dormimos muy a gusto, ya que la cama estaba muy cómoda. Eso sí, recuerden que te cobran al rededor de $100 Dlls del impuesto local. Y eso leí que pasa en todos los hoteles. Nosotros reservamos a través de BestDay. Recomendado 👏
- VRVandana RamadharOct 11, 20251.0I’ve stayed at many Hilton properties, but this was one of the worst service experiences I’ve ever had. After an 18-hour flight, I arrived exhausted and sick with the flu, just needing a clean bed. The room itself was clean and comfortable — but that’s where the positives end. From the start, the staff seemed entirely money-driven. They kept inventing new charges, roughly $180 in total, including a “short stay” fee that I had already paid. Out of sheer fatigue, I just complied. The manager, Ronald, had no understanding of the Hilton Grand Vacations (HGVC) programme and was unhelpful. When he finally decided to “assist,” he took my credit card and disappeared into a back room for over 30 minutes without explanation. I also witnessed him berating another guest who was occupying the penthouse in a rough and unprofessional tone — shocking behavior for a Hilton manager. While I was visibly unwell and coughing (wearing a mask they provided), a female front desk employee began threatening not to check me in because I was coughing — showing zero care or compassion. To make things worse, I had three packages delivered to the hotel. They initially gave me two and insisted that was all until I pressed them to look again — only then did they find the third package, after disputing that it was even delivered. At checkout, no bellmen were available to help with luggage. I dragged my own suitcases down, and no one behind the counter even acknowledged me. Terrible, unkind, and unprofessional service from start to finish. The focus here is on squeezing guests for money, not treating them with basic decency. I will never return.
Frequently Asked Questions About Hilton Club West 57th Street New York
What types of rooms and accommodations does Hilton Club West 57th Street New York offer?
The hotel offers a variety of accommodations including king studio rooms, 1-bedroom king suites, and penthouse suites, all featuring a mini-bar, cable TV with DVD player, floor-to-ceiling windows, iron/ironing board, and a hair dryer.
Is there free Wi-Fi available at Hilton Club West 57th Street New York?
Yes, complimentary Wi-Fi is available in public areas, and there are public internet terminals for guest use.
What are the check-in and check-out times at this hotel?
Check-in time is 4:00 PM and check-out time is 10:00 AM.
Does the hotel provide fitness center facilities?
Yes, there is a fitness center available for free featuring Precor equipment and free weights.
Are pets allowed at Hilton Club West 57th Street New York?
No, pets and animals such as cats and dogs are not allowed at this property.
Does the hotel offer valet or self-parking options?
Yes, both valet parking and self-parking are available for guests.
Is housekeeping service available during the stay?
Yes, housekeeping is available with an option to request only specific housekeeping services.
What accessibility features does the hotel offer?
The hotel is mobility accessible and provides accessible parking and an elevator for guest convenience.
What nearby cultural attractions can guests visit around the hotel?
Guests can visit Carnegie Hall, just a few doors down, Central Park two blocks north, and landmarks like the DGA Cinema and DGA New York Theater within walking distance for arts and entertainment experiences.
Are there nearby dining options close to Hilton Club West 57th Street New York?
Yes, guests can enjoy nearby restaurants and cafes such as Motown Cafe, Shelly's New York, Paris Bar NYC, and Angelo's Pizza within walking distance of the hotel.
Is public transportation accessible near the hotel for guests to explore New York City?
While specific transit stations are not listed, the hotel’s central Midtown Manhattan location near 6th and 7th Avenue provides easy access to various subway lines and buses to explore Broadway, Times Square, Lincoln Center, and Columbus Circle, all within one mile of the hotel.