Hilton Club The Quin New York

Reviews

• KK

  KLH

  Dec 30, 2025
  5.0
  Excellent experience staying here, it was everything we needed, a comfortable bed at the end of some very exhausting days! No complaints with cleanliness. The pillows were too soft for my liking but the bed was probably the most comfortable bed I've ever slept in at a hotel. Easy check in and out. Friendly staff.
• JP

  Jenny Petri

  Dec 27, 2025
  1.0
  Wir sind ganz unglücklich mit dem Hotel. Mit 5 Sternen hat das nichts zu tun. Das Zimmer ist so klein, dass man sich kaum bewegen kann. Die Fenster sind undicht und man liegt die ganze Nacht im Wind. Unser Sohn hatte die ganze Nacht gefroren. Uns wurde erzählt, dass wir ein Upgrade erhalten hätten (Gold-Member), was sich im Nachhinein als unwahr herausstellte. Das Zimmer war unglaublich klein, sicher kein Studio und sehr laut, man hört ununterbrochen den Fahrstuhl hoch und runter rattern, sobald er in die oberen Etagen fährt, vibriert das ganze Bett. Das Kinderbett ist ein eingezäuntes Holzbrett und unbrauchbar. Die grösste Katastrophe ist das Frühstück in einem entfernten Diner, das völlig überfüllt ist, sodass man draussen in der Kälte und Nässe ansteht. Dort werden einem dann vier Gerichte vorgeschrieben, man darf nicht einmal von der Karte aussuchen. Der Kaffee dort ist ungeniessbar, man darf auch keine Getränke wählen. Unser Sohn hat vier Tage lang gar nichts zu essen bekommen, weil er mit drei Jahren keinen Gutschein bekommt. Das Frühstück ist in jedem Billig-Hotel besser. Eine einzige Enttäuschung. Preis-Leistung stimmt gar nicht.
• RY

  R Y

  Dec 19, 2025
  5.0
  Location: 5 ⭐️ - 2 streets from Central Park, right beside 57th st subway station Bellhop service: 5 ⭐️ - we had 7 bags including a large ski bag; the got it to our room and to our car service in record time and with great attitude Cleanliness: 5 ⭐️ - spic and span, great bathrooms, great water temp and pressure Service: 5 ⭐️ - amazing! They called us a car service to the airport with flat rate fee and handled everything Rooms: 4 ⭐️- only 1 sitting area and no desk, AC was great, alarm (we did not set) went off at 6am The ONE wrinkle to our experience was the fact that someone before us had left an alarm on the bedside that woke us up at 6am when we had a late night. So maybe check that alarm clock when you come to stay. Otherwise, no complaints!
• MB

  Mark Brinson

  Dec 8, 2025
  4.0
  The hotels location is excellent, close to central park and just a short walk to times square and the other central attractions, the room was clean and comfortable, the staff were friendly, our only disappointment was the view, the window looked out on to a light well that held all the air conditioning plant and ductwork which produced a constant noise, luckily there was a chemist's over the road so we bought some ear plugs which worked to some degree, hence the 3 star rating.
• PP

  Paul Park

  Nov 26, 2025
  2.0
  I've had an absolute series of terrible experience with Quin during the holiday, and Amy the manager certainly did not help. Quite some time ago, I called Quin to ask if one of my rooms can have a lower floor facing 6th Ave, and the person taking my call said sure and said they'll make sure there's a note on my account. Fast forward to the morning of and I get a marketing call saying I'm on the 15th floor for both my rooms. I call Quin and talk to a manager about this mix up and unfortunately everything's booked and it is what it is. If they originally said no they didn't have availability that's fine, but to allow their owners to find out like this is beyond subpar. Furthermore, when they sold me on this expensive timeshare ownership, one of the main selling points was literally the Thanksgiving parade and how I can just ensure I ask for a better view ahead of time when it's available. The icing on the cake was when I asked the manager I called that since this happened, if I could at least have late checkout for my rooms since I'm bringing in a car to park, and he said sure we can do 12pm, just let the front desk know when you check in. I tried to do that and I was denied by Amy and given a long-winded lecture of how they don't guarantee these things and can only do one of the rooms as a courtesy. After all this, some courtesy, I didn't know being liars meant being courteous? Definitely not the way I want to be patronized, not to mention saying that to a captive audience after the deed is done (and sold in this case, ah ha) is a huge cop out and disingenuous at best. Also over the years, the time of the owner's lounge has changed and it now closes fairly early, and they no longer have board games for families to enjoy during the day. One of the selling points when I bought in years ago was how there would be food and drinks, and it'll be open all the time (which it originally was). Furthermore, super annoying that they went with smoke alarms where it's often placed over the bed and flashing it's light at you while trying to sleep. I've also asked front desk twice for dental kit and ear plugs and they told me to wait for it to be sent, and it's been 2-3 hours. Hopefully they won't wake me up after I fall asleep, as it's 11:40pm now and before the parade. Lastly, every time I stay here, the sink drains slowly. Not sure if people are washing their hair in the sink or they just have terrible plumping and pipes, but that alone makes this hotel not five star worthy. I'm not sure why Quin is starting to go downhill, but it hasn't been what I've essentially bought a lifetime membership into. Such a shame, since these are mostly issues that could be controlled by the management team, and there's potential for a good impression as they started leaving a pair of Thanksgiving themed Oreos this year, which almost reminds me of higher-tier Hiltons leaving chocolate by the bedstand. But what's the point if they half-effort things and fail on multiple point of contacts when there's an opportunity to fix things? And the lack of respect for your time is astounding. All the constant waiting I had to do every step of the way was the most infuriating part, such as being told to wait at the front desk for a manager and then they helped another group before calling a manager over. Should they not be helping people in the order they come or do they think my appearance and soft voice makes me a second-class citizen? Update: Not sure if deeds here are oversold now, but the owner's lounge was packed full as soon as it opened. Also overheard a family asking for a low floor just earlier this week and they got it, but they proceeded to colonize two tables and a window anyway because they didn't feel like taking the effort to go back up two floors. Okay. On the bright side, finally saw one familiar face as I checked out. Not sure if there's been high turnover, but also depressing to see all these new staffers that obviously don't care much for the owners.

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