Business Details
About
Hotel
Henn na Hotel New York, an urban sanctuary nestled in Midtown Manhattan.
Location
Hours
Reviews
4.4
496 reviews
5 stars
345
4 stars
74
3 stars
32
2 stars
14
1 star
31
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location, being close to major attractions and subway stations.
Cleanliness
Guests consistently noted the hotel as very clean, with well-maintained rooms and facilities.
Staff Service
Many reviews highlighted the friendly and helpful nature of the staff, particularly mentioning individuals like Juan and Jennifer.
Noise Issues
Several guests reported noise disturbances from the street and thin walls, suggesting that light sleepers may have difficulties.
Room Amenities
The rooms are described as spacious and equipped with modern amenities, including Japanese toilets and mini-fridges, although some guests noted a lack of basic toiletries.
- GSGerman SarmientoJan 4, 20265.0Muy agradecidos con las personas de este hotel, muy amables y serviciales, habitación muy limpia y cómoda, ubicación muy central y segura, de verdad muchas gracias, sin duda volveremos.
- MLMica LhomyJan 2, 20265.0Excelente estadía en el hotel. Juan nos dio la bienvenida a las 5 am cuando llegamos. Muy amable su actitud! Las habitaciones de 10. Siempre limpias. Sin duda volveríamos a este hotel. Saludos desde Argentina! 🇦🇷
- NVNicole VerdugoDec 19, 20255.0We had a wonderful stay, thanks largely to Juan’s exceptional customer service. He was welcoming, helpful, and always willing to assist with a smile. It’s clear he takes pride in his work, and it did not go unnoticed. Thank you, Juan!
- HGHarper GDec 18, 20253.0I stayed at this hotel in early December. I travelled to NYC by myself for a business trip. When I tried to check in to the hotel, the woman behind the desk told me that the name on my ID must match the name on the credit card I use to pay… and this was the first time I received this information from the hotel… as I was trying to check in. There was absolutely no mention of this anywhere on their website or in the reservation confirmation email I received. Despite having put my name and the credit card information in the online reservation, I still had to provide a physical credit card in person with a name that matched the name on my ID. I’ve never heard of this before. After an hour of going back-and-forth between the hotel management and my boss whose credit card I was using, I was finally able to use our company card, but I had to get my boss to sign documents saying that I am allowed to use that card. And then my boss had to forward those documents to the hotel and then the hotel had to send it to management to review and approve. And then once I got to my hotel room, there were three adults just standing in my room. I stood there completely speechless as there were two men and one woman in my hotel room that I just checked into. It turns out that the three people in my room were the managers of the hotel and then they later called me and said they would provide me with a discount for my inconvenience. The discount was $57 off of my $1500 total. The hotel itself was very clean and nice and is in a prime location, but the Issues I had with management and lack of care, urgency, and complete inconsideration is why I give it three stars.
- GHGeorge HDec 13, 20253.0Surprisingly loud - some bars below, vehicle traffic through the night, and thin walls. Cleaning service was just ok. Bed was reasonably comfy. Room doesn’t use window HVAC - great for one less source of noise - but unfortunately does not hold temperature particularly well. I stayed on the eighth floor. Higher floors may be substantially quieter. All in all, there are better hotels if you’re a sensitive sleeper prioritizing a good night’s sleep.
Frequently Asked Questions About Henn na Hotel New York
What are the check-in and check-out times at Henn na Hotel New York?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Henn na Hotel New York offer accessible facilities for guests with mobility needs?
Yes, the hotel provides accessible parking, an accessible elevator, and is generally mobility accessible.
Are pets allowed at the Henn na Hotel New York?
No, cats and dogs are not allowed, and pets are not applicable at this hotel.
What kind of cleaning and safety measures does Henn na Hotel New York follow?
The hotel uses commercial grade disinfectants, has employees trained in cleaning and hand washing, requires masks, enforces physical distancing, provides sanitizer, and enhances cleaning in guest rooms and common areas.
Is WiFi available at Henn na Hotel New York and is it free?
Yes, free WiFi is available in public areas.
Are there fitness facilities available at Henn na Hotel New York?
Yes, there is a fitness center available to guests free of charge.
Can guests store their baggage at Henn na Hotel New York?
Yes, baggage storage is available for guests.
What dining options are available at or near Henn na Hotel New York?
The hotel has one restaurant and bar on site. Nearby, guests can enjoy Italian cuisine at Alessa Cucina & Bar and Japanese sushi at Gosuke.
What nearby services can guests of Henn na Hotel New York use for business or professional needs?
Nearby services include real estate agents like Kobi Lahav and The Osur Team, coworking space Kazlow & Kazlow, and various professional and marketing agencies.
Are there nearby attractions or transit options close to Henn na Hotel New York for visitors?
The hotel is located in Midtown Manhattan close to many dining and cultural spots like Juniper Bar and Alessa Cucina & Bar. Guests can explore local media and professional services or visit nearby wellness centers such as Shyouskincare.