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Hampton Inn Manhattan/Times Square South

3.5
(2118 reviews)

Business Details

337 West 39th Street, New York, NY
10018, United States
(212) 967-2344
https://www.hilton.com/en/hotels/nycmahx-hampton-manhattan-times-square-south/

About

HotelHampton Inn
The newly updated Hampton Inn Manhattan Times Square South is located in the heart of Midtown Manhattan in Times Square, bordering the Theatre and Garment Districts. Located minutes away from New York City's major tourist attractions and corporations: Broadway, Rockefeller Center, Jacob Javits Convention Center, Macy's Herald Square, Empire State Building, Central Park, the Intrepid, Ernst and Young, New York Times Building, Hudson Yards, and Proctor and Gamble are all at our doorstep. Our updated guest rooms feature chic, modern design elements for enhanced comfort for both leisure and business travelers. Guests can enjoy complimentary hot breakfast and high-speed wireless internet access. The hotel is in the heart of Manhattan, just steps away from Port Authority Bus Terminal and most subway lines, and a quick walk to Penn Station, so getting around the city is easy.

Location

Hampton Inn Manhattan/Times Square South
337 West 39th Street, New York, NY
10018, United States

Hours

Reviews

3.5
2,118 reviews
5 stars
725
4 stars
565
3 stars
298
2 stars
169
1 star
361

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many reviews highlighted the friendly and helpful nature of the staff, particularly praising the breakfast staff, especially Cesar, for their exceptional service.

Location

The hotel is well-located near Times Square, making it convenient for guests to explore the city.

Room Conditions

Guests frequently mentioned that the rooms are small and in need of updates, with some reporting cleanliness issues and outdated amenities.

Elevator Issues

Numerous reviews pointed out the long wait times for elevators, especially during peak hours, which caused inconvenience for guests.

Breakfast Experience

The complimentary breakfast received mixed reviews; while some enjoyed the variety and quality, others found the breakfast area too small and crowded.
  • RM
    Raf M
    2 days ago
    5.0
    Stayed a block away at another hotel for about 100$ more (maybe a block difference). This is definitely a better value and gives free breakfast. The only real meh part is the rooms being small, but go figure it's NY. There is a corner store nearby, so that's nice as well. So far, so good, and they babysit your luggage if you arrive early from the airport! Be PREPARED to wait on the elevator during breakfast hours, though. People love free breakfast, so don't be surprised if you're standing there for 15 minutes waiting for an elevator that's not too full. If you're on the first 5 floors, get off your butt and take the stairs, one, because, REALLY... And two, you're making others wait on you being lazy, and you will probably be waiting anyway. If you're older, I feel for ya but you'll be waiting , but if you're not a senior citizen... ACT like you aren't and take the stairs TRUST ME.
  • AP
    Ashley Pfeffer
    4 days ago
    5.0
    Located on the outskirts of Time Square is this hidden gem. I won't lie, it's small. If you blink, you'll miss it walking by but I don't expect much more size-wise being as it's NYC. It's about a 10-15 minute walk from the main part of Time Square and 10 minute walk from Penn Station. Location could be better, but the staff makes up for it. You feel welcomed from the moment you walk through those doors until you leave. Everyone goes above and beyond, especially Jessica! She is a sweet heart and so personable. I ended up having to stay an extra night because of the blizzard and they made sure I got the best rate possible. I'm coming back in April and I look forward to that stay!
  • LD
    Laure Drouin
    Feb 22, 2026
    4.0
    Sejour en famille 4 ds la chambre, petite ms en s organisant pas de problème, a New York comme a londres les chambres sont toujours de cette taille ! La litrie est de bonne qualité Accueil facile et rapide, tres sympa nous ont refait une clefs car les enfants avaient pris les 2, possible laisser les valises a l accueil le dernier jour avant de reprendre l avion (système d étiquette donc top) Petit dejeuné sympa, se repète mais pour 5 jours faute pas de plaindre … salé/ sucré et les fameuses gaufres et bonne humeur de cesar 👍🏼 l autre petite dame esr bien gentille aussi Salle petite aux heure de pointe il faut surveiller qui part et s installer ! Donc pour résumer rapport qualité /prix très bien Aux auteurs de message critiques, qu ils comparent ailleurs ou qu ils ouvrent plus leur porte monnaie Moi je conseille 😀
  • NB
    Nicolas Batigne
    Feb 17, 2026
    4.0
    Au vu de certains avis nous avions quelques craintes sur cet hôtel. Nous étions 2 et au final nous avons passé un excellent séjour. La chambre ainsi que le lit sont très confortable et bien chauffé ( même si la nuit il faut éteindre le chauffage car il fait du bruit). La salle de bain est assez grande et propre . L’ascenseur oui il faut attendre quelques minutes parfois mais c’est normal il y a du monde avec 32 étages. L’emplacement est idéal avec time square a proximité. Le petit déjeuner est plus que correct , il y a ce qu’il faut, avec César qui fait d’excellentes gaufres. L’arrivée et le départ se sont fait rapidement. Le personnel donne de bon conseil pour ceux qui débutent sur New York. N’ayez aucune crainte pour cet établissement.
  • AF
    Adrian Ferrufino
    Feb 5, 2026
    1.0
    We booked two rooms from Saturday to Wednesday but checked out Sunday morning due to the conditions of the hotel. I will say the front desk staff during check‑in and check‑out were pleasant and easy to work with. Unfortunately, that was the highlight of the stay. The housekeeping staff was very unwelcoming—we were essentially pushed out of the lobby Sunday morning while simply trying to plan our day so they could sweep. We arrived around 2:00 a.m., and it didn’t take long for both of us to realize this was a mistake. We typically stay a few blocks away and decided to try a different hotel this time, which we immediately regretted. The room was not clean. There was a dark handprint on the curtain in the main room, clearly visible. The shower doors did not roll properly and were extremely difficult to open and close. At one point, I nearly became stuck in the shower and had to force my way out. Upon inspection, the rollers had loose screws, and it was obvious they had previously been reinstalled into newly drilled holes, indicating ongoing unresolved issues. While my wife hung her toiletry bag on the towel rack—as one normally would—the towel rack snapped in half and fell. Additionally, the conditioner bottle was empty, and there was barely any shampoo or body wash provided. The towels themselves were exceptionally rough and worn. The mattress was by far the worst part of the stay. I have never stayed at a hotel that presents itself as “nice” with such an unacceptable bed. I could feel every spring in the mattress the moment I laid down. By approximately 2:30 a.m., we had already decided we would be checking out in the morning and relocating to the Homewood Suites down the road—for nearly the same price and exponentially better quality. The photos advertised online are not an accurate representation of the hotel’s current condition. I’ve stayed in budget motels that were cleaner, more comfortable, and better maintained. That this property is branded as a Hampton Inn—a Hilton hotel—is honestly shocking. Save yourself the disappointment and stay somewhere else.

Frequently Asked Questions About Hampton Inn Manhattan/Times Square South

What are the check-in and check-out times at Hampton Inn Manhattan/Times Square South?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Does Hampton Inn Manhattan/Times Square South provide free breakfast?

Yes, the hotel offers a complimentary buffet breakfast.

Brand Certified Facts from Hampton Inn Manhattan/Times Square South

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Certified March 01, 2026Yext Knowledge Graph
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