Hampton Inn Manhattan/Times Square Central

Reviews

• GM

  Gabriele Miglionico

  2 days ago
  4.0
  Albergo situato al centro di Manhattan, sugli snodi principali delle principali metro, a 2 passi da Time Square. Posizione perfetta per visitare la città. Abbiamo scelto l'opzione con colazione ma ci siamo pentiti il secondo giorno: per noi italiani, abituati alla colazione dolce, l'unica possibilità erano i waffle da preparare da soli (dopo lunghe file) con il "condimento" di vari succhi (cioccolato, lamponi etc) e nient'altro. Scordatevi caffè espresso, cappuccino, cornetti, dolci ed altro. Zero assoluto. Anche il latte è solo freddo.
• EB

  Elin Blom

  2 days ago
  3.0
  Läget är oslagbart. Lätt att ta sig till hotellet från flygplatsen eftersom bussterminalen ligger precis i närheten. Rummet var toppen - fräscht och sköna sängar. Frukosten drar ner betyget, den består i princip bara av olika söta alternativ - våfflor med söta såser och sötad sprutgrädde, bagels, vitt rostbröd, muffins, sylt, jordnötssmör, sötad yoghurt, sötade flingor och sötad juice. Det enda vettiga var i princip kokt ägg, naturell cream cheese och frukt. Det fanns även en märklig omelett och lite annan varm mat som såg fabrikslagad ut. Inget annat pålägg och inga grönsaker.
• RV

  Rodney Voelker

  6 days ago
  4.0
  Rooms are clean and staff is excellent. Location is very convenient and centrally located. The only issue this hotel needs to address is modernizing their elevators. There can be long waits at times. It’s not that they don’t have enough elevator shafts. Rather, it’s that their elevators are “dumb” and will stop at every floor it’s called at even when full, wasting time for everyone. A proper elevator modernization project will go a long way.
• LG

  Lori Gettle

  Jan 2, 2026
  2.0
  We booked 5 nights in NYC during NYE. The Hilton Honors app is a joke. When I booked I specifically requested an Urban room, paid extra for a "city view" and chose a room on the app I was very happy with. Our room was not ready at check in time and I was given a completely different room...an upper level room and I had to be a nag about the city view part. Pre-check in on the app is a joke as well, we still had to stand in line for check in. We were given 2 lousy bottled waters for a 5 nite stay. $500+ a nite and we couldn't get a bottled water a day? There was a constant loud humming the entire time we stayed. We thought it was wind at first, but it was loud even on non windy days. The first night we were startlingly woken by a call at almost 2am by the front desk asking about a "order for Rohan"....no one in our room by such a name. There was a drawer that was broken in the room, it stuck out and we hit our legs on it a few times. There food and water to buy in the lobby, but no utensils to eat the food. The location is pretty good, as well as the complimentary breakfast. Hotel staff was nice for the most part...Some weren't so great. One time getting on the elevator I had my card in my hand and was about to swipe my card to press my floor, a male employee jumped on stuck his fob in my way and pressed his floor, like i wasn't even there. It was completely rude. Sorry to say, but this will be our last stay at this hotel.
• BD

  Bridgette Davis

  Dec 21, 2025
  1.0
  If I could leave this hotel no stars, I would. What should have been a once-in-a-lifetime family trip to New York City turned into one of the most stressful, humiliating, and financially devastating experiences we’ve ever had, entirely due to this hotel’s actions and lack of professionalism. We booked our stay months in advance in October through Expedia. The total cost for the entire trip, including travel insurance, was around $2,500, and we received confirmation emails as expected. Three days before our trip, on December 15th, Expedia emailed us saying everything was confirmed and to enjoy our trip. At that point, we had absolutely no reason to believe there was any issue whatsoever. The only email claiming there was a payment issue came from Expedia at 2:48 a.m. on the day of our trip. Like most people traveling with a family, I had not checked email at that hour. The hotel never called us, never left a voicemail, and never contacted us directly to alert us of any problem. Just hours before check-in, my husband called the hotel simply to confirm our arrival. That’s when we were suddenly told there was a “payment issue.” This was the first time we were hearing about it at all. When my husband became understandably upset and concerned—because we were already en route to NYC with a child—the manager on duty, Genesis, responded in an appalling and unprofessional manner. She laughed at my husband while he was clearly distressed, dismissed his concerns, and then threatened to cancel our reservation. What makes this even worse is that she actually did cancel the reservation without telling us. We were never informed it had been canceled. No call. No email. No Expedia notification. We only found out after contacting Hilton corporate, who confirmed that the manager at the property had canceled the reservation. When I became aware there was an issue, I immediately updated my card, fully willing to fix the problem. The hotel then immediately charged $809 for ONE NIGHT—a shocking amount compared to what we originally booked. When I first reserved the room in October, the pricing was locked in at a much lower rate. Suddenly, we were told that if we wanted to continue our stay, we would need to pay weekend/holiday rates that were nearly double the original price. What makes this even more concerning is that rooms were available that same night for nearly half the price, yet the hotel refused to allow us to book at the current nightly rate. Instead, we were told we must pay the inflated pricing or not stay at all. We were also told that under no circumstances would we receive a refund, regardless of the situation or how the cancellation was handled. Because of the sudden $809 charge and the added cost of scrambling for alternative hotels at the last minute, our finances were stretched extremely thin. As a result, we were forced to book a very cheap hotel in the South Bronx, in an area known to be high in crime. We are not from New York City and were genuinely concerned about our safety. We even asked local police officers if we would be okay staying in that area, and they advised us that we should Uber to and from anywhere we needed to go rather than walk. This is not a situation any family should ever be placed in due to a hotel’s mismanagement and lack of accountability. Mistakes happen. Payment issues happen. But laughing at a distressed guest, canceling a family’s reservation without notification, charging an excessive amount for one night, refusing refunds, and creating a chain reaction that left a family struggling to afford safe lodging is completely unacceptable—especially from hotel management. This experience ruined what was meant to be a magical family trip. I strongly caution anyone—especially families—against staying here. I have never encountered treatment like this at any hotel, and I would never stay here. Be warned and weary.

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