Hampton Inn by Hilton New York Times Square

Reviews

• DC

  Davis Clark

  5 days ago
  1.0
  Good location but due to the construction happening on the main floor right next to the lobby and breakfast room, it is a pretty awful place to be. The breakfast is free, sure, but you’re far better off skipping it since you’ll have to nudge your way through 100 people trying to get sub-par powdered eggs and cold hasbrowns all while very loud construction is happening right behind a thin sheet of plastic hardly preventing anything from getting through to the breakfast area and lobby. They either need to close the breakfast during their construction or start the construction after breakfast because it is not only incredibly obnoxious but also feels unsafe when trash and building materials fall out of the ceiling and barely miss people by the thickness of a plastic sheet. Gross negligence law suit waiting to happen.
• RJ

  Rob Johnston

  Jan 5, 2026
  1.0
  The location is the only redeeming quality of this hotel. Unfortunately, the overall experience leaves much to be desired. The elevator design is highly inefficient, causing significant delays; on average, it takes 30 minutes to access the elevator. Whoever designed it should reconsider their approach to functionality. The front doors of the hotel are poorly designed as well. Despite signage instructing guests not to push, the automation system fails to operate correctly, forcing you to manually push the doors to enter. The breakfast service is equally disappointing, with overcrowding, long waits for seating, and food that is neither hot nor warm. It would be far better to dine elsewhere. Additionally, our room was not cleaned once during our three-day stay, which seems to be a cost-cutting measure at the expense of guest comfort. The lack of cleanliness and attention to detail is unacceptable. Overall, the experience was miserable and charging more than $50 per night for such conditions is unreasonable. This hotel is in dire need of new management and significant improvements. I strongly recommend choosing a different location for your stay. I now know where to not stay next time!
• DN

  Dave Nykanen

  Jan 5, 2026
  1.0
  Great location. Elevators are a travesty. Rooms are small. And service is absolutely horrible. Stayed for five days and room was never serviced ONCE even after specifically asking for service. No towels. No clean sheets. Nothing. UPDATE: in response to the below reply from the location to this review, all I can say is that the response does not match the response of the hotel to my complaint which was made directly to the Hilton Honors program. In response to that complaint, the location accused me of lying, and provided multiple excuses as to why my room was not serviced. They refused any accommodation for the horrible service they provided, and in fact, told the Hilton Honors program that I was not being honest. So take the below response for what it’s worth, which is merely an attempt at public relations, not real customer service
• SS

  Sarah Strickland

  Jan 1, 2026
  2.0
  The location is about the only thing I would recommend about this hotel. The security who keep your bags were friendly and helpful. The front desk staff and the customer service representatives are not helpful. They send a text to ask how your stay is going and when you let them know they do nothing about it. Our room was cleaned one day of the four days we were there and when it was cleaned it was very poorly cleaned. The toilet was dirty and the floors had not been cleaned. It takes 20 mins to get downstairs to the lobby in the morning and the elevators do not function properly. We needed to check out late as we needed to get our vehicle, and apparently not even one hour late checkout would be accommodated even though we asked days in advance. We asked to be able to borrow a pair of scissors and were told no we could not. We have stayed at many Hilton properties and this was by far the worst experience we have had. The customer service is extremely poor. No one who works here has any agency or sense of urgency to help guests.
• IN

  Isis Nanna

  Dec 26, 2025
  1.0
  The manager, the marketing team—or whoever had the “brilliant” idea—decided to drastically lower the prices (which I saw online) just days before the date. This attracted an uncontrolled overpopulation of guests. The result was total chaos. The hotel was completely overcrowded. There were no tables available for breakfast; people cut in line without any basic manners, and getting something as simple as breakfast became a real challenge. After waiting more than 40 minutes for a table, the situation became even worse when a woman from the kitchen decided to take a microphone and, instead of speaking, started yelling, singing, and loudly celebrating “Merry Christmas.” With the dining area already packed and noisy, this was unbearable. Several guests, including us, literally had ear pain. I understand that some guests may have found it entertaining, but I was there to have breakfast, not to endure additional shouting in an already chaotic environment. The sheer number of people made using the elevators a nightmare at any time of day. What feels most unfair is that Hilton allows guests encourage reservations at high prices, only to slash rates to less than half just a week before, creating this kind of overcrowding and lack of control. This directly affects those of us who paid full price, trusting the quality and standards of the brand. Instead of taking care of loyal customers, Hilton seems to prefer attracting one-time guests for a couple of days, losing the trust of those who choose the brand year-round. Honestly, the experience felt like staying in a $60-a-night hotel, not a Hilton.I felt frustrated, disappointed, and taken advantage of by Hilton.

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