Hampton Inn by Hilton New York Times Square

Reviews

• RR

  Raptor25

  Nov 16, 2025
  3.0
  Many things can be improved here. Air conditioning is the first. Temp locked at 68 but it feels like 73. Cleaning service every other day but very inconsistent since the lady came after dinner one night when it was inconvenient. Elevators during breakfast take a very, very long time so if your floor 15 or below take the stairs you’ll save a lot of waiting. Breakfast area is crowded. Check in was chaotic too.
• VV

  Victoria

  Nov 12, 2025
  4.0
  I cannot tell you the joy and positivity the breakfast crew brings to the morning at this hotel. They are so positive and helpful. The woman who initiates the whole room singing happy Birthday to guest is a bright spot in this world! We need more people like this breakfast crew. Made my heart happy! Nicholas at the front desk was professional and helpful. The rooms do have some mold on bathroom door. Need to be replaced. Location is perfect!
• BL

  B Lynn

  Nov 11, 2025
  3.0
  We booked this hotel for our first visit to New York City. Location of the hotel is great. Walking distance to many attractions, subway stops, Bryant Park, and bus tour stops for hopping on/off tours. Pros: Hotel was clean and in a safe location. Service desk was friendly. Breakfast was free and had endless choices. The food was very good. Housekeeping came by every other day to exchange linen, towels, etc. Price for room was comparable to other hotels in the area. Cons: Very small rooms. Rooms have no space for luggage or room to hang clothing. Rooms are approximately 12’ wide and 24’ in length. Part of this will include the bathroom. With two beds in a room this size, four people with luggage, it was very TIGHT!! The air conditioning in the room is apparently controlled with a motion sensor. If you leave the room and return later, the room was hot. Once in the room, the air would come on but only briefly. While sleeping, the room would become hot. If you woke up and moved around, the air would come on to cool the room briefly. The elevators are chaotic. There is a long wait time to get an elevator. It requires you to select your floor and swipe your room key then wait for the elevator. You better look at the floor indicator before entering because some else’s card might have overridden yours. You will wind up on the wrong floor and no way to access your floor. We were stuck on the elevator for a period of time before it finally moved back to a different floor and opened to allow entry from a guest. We had to exit the elevator, select our floor, and rescan our room card again. We finally made it to the correct floor.
• AC

  abby cowan

  Nov 11, 2025
  2.0
  elevator wait times were atrocious, and staff wasn’t particularly kind or helpful (although i understand that the shutdown is stressful on them) and the room was very small when compared to other hotels for similar prices in the area. the location is good and everything is pretty walkable, but i can’t give any higher than 2 stars because two of my friends paid for a 2 bed room, and only received a room with one bed and since the hotel overbooked, they couldn’t fix it. those same friends were offered a room on the 7th floor but were advised to wait to get a room on a higher floor due to construction noises, but when they came back after the wait, they were given the room with one bed on the fourth floor … which is totally ridiculous, considering they were told to wait for a better room only to receive a worse one.
• FA

  fabiola atencio

  Nov 9, 2025
  1.0
  Lo único que le ha servido a este hotel ha sido la ubicación, el servicio no ha estado nada bueno lamentablemente, y la habitación ha estado de lo peor, el aire no ha bajado los 72, y no ha echo nada por ello, dijeron al rededor de las 12am enviarían a alguien arreglarlo, 4:07 am y tuve que bajar hasta el lobby a decir que es inhumano dormir acá, estuve esperando ahí abajo a la persona que subiría a ver el problema y aquí estoy, sin problema resuelto y pagando 1.400$ por 3 noches ! Experiencia FATALLLLLL!!!! No volvería jamás, no sirve, he pasado la peor noche de mi vida y la más cara! Y es la habitación tengo otros familiares en el mismo hotel y si ha funciona al 100% el aire en 60, y súper cómoda ! Pero en el piso 35 ha sido la peor experiencia !

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