Four Seasons Hotel New York Downtown

Reviews

• AV

  Aiyhen V

  Nov 16, 2025
  5.0
  Best location in new York downtown, great, service, friendly staff. Every corner of the room has a nice view. Had a wonderful stayed.
• AW

  Anthony Wu

  Nov 8, 2025
  2.0
  This is probably the worst Four Seasons experience I’ve ever had. When I checked in, I found that the cups in my room were used absolutely unacceptable for a hotel of this standard. All the hotel offered was a complimentary coffee, which doesn’t address the hygiene concern or reassure me that the room was properly cleaned. To make things worse, when I was leaving, the doormen just stood and watched instead of helping with the car, even after saying they would assist. Completely disappointing and far below the level of service expected from the Four Seasons.
• LW

  Lisa White

  Oct 21, 2025
  5.0
  Just returned home. Our stay at the Four Seasons overall was 5 stars. Very accommodating in checking us in earlier than 3pm. And granting our request for late checkout as our transportation plans were delayed. We love the new tech way of communicating. Advance text message a few days prior to check in. And the ongoing communication on text platform assures effective communication without stress. Also use of the tablet in the room is an additional bonus for communicating. Hopefully, Four Seasons will consider the perks the company use to offer for the “cost” per room. The house car in my opinion is truly the luxury feel or the cherry on top that sets a luxury hotel apart compared to others . Not sure if FS can pitch a tier plan to offer to their guests . Room service is extremely pricey at least $10-$12 more than the norm although good quality food.. The Spa prices are a bit pricey. We had to opt for spa services off property because it was a little too pricey for a massage. The rooms are spotless, the soaking tub is amazing!!!! If FS would consider medium firm Foam Mattresses for the future, makes the body feel better. Overall our stay was pleasant and we thank you for our anniversary amenity 🙏
• MW

  Matt Williams

  Oct 20, 2025
  5.0
  I’ve been to many four seasons including Boston, Seattle, Dallas & Houston locations and absolutely love this one. Have stayed here a few times and can’t wait to come back. Can always count on the rooms being clean, water available and staff willing to help. Great place to stay when I’m there for work and it’s close to my favorite deli, Katz.
• CN

  Charlie Nucci

  Oct 19, 2025
  3.0
  We were very disappointed with the Four Seasons Hotel Downtown. For $1,500 per night, there were far too many problems to ever come back. You walk into a small lobby whose design could be anywhere. Every Four Seasons city hotel looks exactly the same, devoid of any character. We also found the food and service to be bad. We order room service - 2 coffees and mixed berries - for $89. The berries were tasteless and some had mold on them. We then went to the restaurant for breakfast and were told it was at capacity and had to wait 20 min to be seated, which is totally unacceptable. They were very short staffed and it took us far too long to order. The table next to us couldn’t even find a server to request the bill. All in all, it was a disappointing stay with bad service and food and tired rooms (knicks on the walls, peeling wallpaper etc.)

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