Business Details
About
HotelLuxury Hotel
Stay where high-performance lives. We created Equinox Hotels for those who rest and play as hard as they work. For those who seek a place that matches the scale of their ambitions and a space to restore and regenerate. Equinox Hotels. For those who want it all.
Location
Hours
Reviews
4.4
638 reviews
5 stars
483
4 stars
55
3 stars
27
2 stars
21
1 star
52
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted rude and unhelpful staff, with complaints about service delays and lack of professionalism.
Cleanliness Concerns
Guests reported unsanitary conditions in rooms and shared bathrooms, including hair and trash left unaddressed.
Value for Price
Many customers felt the hotel was overpriced for the quality of service and amenities provided, with some suggesting better options for the price.
Mixed Dining Experiences
While some enjoyed the restaurant and bar, others reported poor service and disorganization during meals.
Amenities and Location
The hotel is praised for its modern design, excellent location, and high-quality gym, but some amenities were found lacking or inaccessible.
- SSSaul SaccaNov 16, 20255.0Very good the earthbar on the ground level. Considering the room rates, I would have done a second gym, changing room and spa area only for hotel guests as they have too many members and for guests who are expecting to train or do spa time with a normal amount of people around, the place is really packed.
- MLmary limNov 11, 20255.0Booked through Expedia Gold status and the room is offered with 2 SPA treatments per stay. Main reason why I booked this hotel. Friend and I booked one massage each during the stay and we were charged over 1000USD for the 90min massage and mandatory 20% tip plus fees and charges. Expedia offer is misleading; this is only for techno treatments meaning only infrared or some other machine. Please check first with hotel staff before booking. Equinox fixed this issue and was very gracious with accountability. Bedding was soft and room was clean and great for sleeping.
- JPJeffrey ParkerNov 11, 20255.0Beautiful hotel with outstanding amenities (Gym, Spa, Electric Lemon restaurant onsite). Hudson Yards not the most convenient location in Manhattan but this is a great stay every time.
- SSShaistaafsar123 Shaistaafsar123Nov 8, 20255.0Heyyy! đ So, the Equinox Hotel in NewâŻYork gets a bunch of awesome, âwonderfulâ reviews đ â itâs rated around *9.2 out ofâŻ10* and praised as a *âluxurious,â âdesigner,â and âromanticâ* place to stay. Guests love the *helpful staff*, *great location* (just a short walk from the HighâŻLine, JacobâŻK.âŻJavitsâŻConventionâŻCenter, and HudsonâŻYards), and the *beautiful pool oasis* with an indoor and seasonal outdoor pool plus a hotâtub. đ The *fullâservice spa*, *quiet, soundâproofed rooms*, and *unique amenities* like a fancy miniâbar, complimentary gymâclothes laundering, and highâend toiletries get shoutâouts, too. Travelers describe it as a *âbest hotel in HudsonâŻYardâ* with a *âwonderful viewâ* and *âgreat room space.â* đïžđÂč ÂČ Âł
- ZJZac JaindlOct 28, 20254.0My wife and I have stayed at the Equinox Hotel several times and continue to love its design, comfort, and wellness-focused atmosphere. The rooms are immaculate, spacious by NYC standards, and beautifully minimalist â one of the most relaxing places to stay in Manhattan. That said, this visit showed a few slips in consistency. Service remains friendly (big shout-out to the front desk at check-in, who were phenomenal). Still, the attention to detail has softened: the Dyson hairdryer has been replaced by a standard model, shower pressure was poor, and in-room dining, though quick, arrived with spilled wine. Breakfast the next morning was clearly understaffed, and service delays affected nearly every table. The gym is still world-class, but beginning to show some wear, and the cafĂ© area upstairs was closed and appliances were disconnected in the middle of the ktichen. Electric Lemon â the hotel bar â now closes around 10:30 PM, which is early by New York standards. Overall, the Equinox Hotel remains one of the cityâs most stylish, comfortable, and well-located luxury properties. With a bit more focus on consistency and service polish, it could easily reclaim its five-star standing.
Frequently Asked Questions About Equinox Hotel New York
What accessibility features does Equinox Hotel New York offer?
The hotel offers accessible elevators and an accessible pool to accommodate guests with mobility needs.
Is breakfast available at Equinox Hotel New York?
Yes, breakfast is available for guests at the hotel.
Does Equinox Hotel New York provide babysitting services?
Yes, babysitting services are offered to guests.
What are the check-in and check-out times at Equinox Hotel New York?
Check-in time is from 3:00 PM and check-out time is until 12:00 PM.
Are pets allowed at Equinox Hotel New York?
Yes, pets including dogs are welcome at the hotel.
What fitness facilities are available at Equinox Hotel New York?
The hotel features a free fitness center with equipment such as elliptical machines, free weights, weight machines, and treadmills.
Does Equinox Hotel New York have swimming pools?
Yes, the hotel has one indoor pool and one outdoor pool, including an adult pool and a wading pool, with lifeguards on duty.
What dining options are available at Equinox Hotel New York?
The hotel has two restaurants and a bar which provide table service and room service.
What nearby fitness and wellness venues can guests visit?
Guests can visit The Fitness Hub on 36 for additional gym and recreation activities, Equinox Hudson Yards for gym and spa services, and SoulCycle Hudson Yards for cycling classes.
Are there notable dining options near Equinox Hotel New York?
Yes, guests can enjoy nearby restaurants such as ZZâs Club, a Japanese restaurant, Electric Lemon which offers American cuisine and a bar, and Starbucks for coffee and cafĂ© options.
Are there local landmarks and services close to Equinox Hotel New York?
Nearby landmarks and services include 35 Hudson Yards, a notable historical building, and professional services like Robert S. Griffin, MD, PhD for pain management, as well as marketing and legal offices such as Homifax and Marsh Law Firm PLLC.