Brand Certified
Dream Downtown
3.9(3210 reviews)
Certified by Dream Downtown • Mar 01, 2026
Business Details
355 West 16 Street, New York, NY
10011, United States
Certified by Dream Downtown • Mar 01, 2026
(212) 229-2559
Certified by Dream Downtown • Mar 01, 2026
https://www.dreamhotels.com/downtown
Certified by Dream Downtown • Mar 01, 2026
About
Certified by Dream Downtown • Mar 01, 2026
HotelLuxury Hotel
Located between New York City's Meatpacking District and Chelsea neighborhood, Dream Downtown is a lifestyle hotel with an emphasis on service and after-dark possibilities. Extraordinary in design and unique in character, the hotel offers everything today's urban traveler seeks, including 315 loft-style guest rooms and suites, luxurious amenities and unique entertainment spaces.
Location
Certified by Dream Downtown • Mar 01, 2026
Hours
Certified by Dream Downtown • Mar 01, 2026
Reviews
3.9
3,210 reviews
5 stars
1,348
4 stars
903
3 stars
424
2 stars
215
1 star
320
What are people saying?
AI-generated from recent customer reviews
Noise Issues
Numerous guests reported significant noise disturbances from the nightclub located within the hotel, making it difficult to sleep.
Room Quality
Many reviews highlighted that the rooms were small, dated, and in need of renovation, with issues such as uncomfortable beds and poor soundproofing.
Staff Service
While some guests praised individual staff members for their helpfulness, many others experienced poor customer service and unprofessional behavior from the front desk.
Location
The hotel is well-located near Chelsea Market and other attractions, which was frequently noted as a positive aspect of the stay.
Billing Issues
Several guests reported confusion and frustration regarding unexpected charges, particularly related to the minibar and resort fees.
- JJJose JimenezNov 14, 20221.0Access to customer service at the property level is non existent. No early check in was available as requested and still room was dirty after check in. Keep in mind I paid $3200 per night for a suite. I tried for days to get in contact with hotel staff prior to my arrival to make certain arrangements and was unable to ever get anyone on the line. Although location is great and close to everything I will not stay here again due to the lack of customer service and communication.
- SSStormJan 18, 20194.0The rooftop club was great. Felt very exclusive. Great time.
- JRJúlia RaucciNov 17, 20183.0Beautiful hotel... But too noisy. Could not sleep well even a single night
- SMSven shared MuellerApr 28, 20184.0An interesting hotel with good service. Style of the hotel is a bit controversial along my friends, I don't care too much.
Frequently Asked Questions About Dream Downtown
Where is Dream Downtown located?
Dream Downtown is located at 355 West 16 Street, New York, NY 10011, US.
What type of accommodations does Dream Downtown offer?
Dream Downtown offers 315 loft-style guest rooms and suites with luxurious amenities and unique entertainment spaces.
Is Dream Downtown a luxury hotel?
Yes, Dream Downtown is classified as a luxury hotel.
What are the operating hours of Dream Downtown?
Dream Downtown is open 24 hours every day of the week.
What payment methods are accepted at Dream Downtown?
Dream Downtown accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Dream Downtown have an on-site restaurant?
Yes, Dream Downtown has an on-site restaurant.
Is Dream Downtown welcoming to LGBTQ guests?
Yes, Dream Downtown welcomes LGBTQ guests.
What nearby dining options are available around Dream Downtown?
Nearby dining options include Megu (Japanese restaurant), Bodega Negra (Mexican restaurant and lounge), Philippe Chow Downtown (Chinese and American restaurant), Marble Lane (American restaurant), and La Bottega (Italian restaurant).
What nightlife opportunities are available near Dream Downtown?
Nearby nightlife spots include PHD Rooftop Lounge, PH-D dance club, Day Dream Brunch bar and dance club, Electric Room lounge and dance club, La Victoria NYC bar and pub, and Number 8 bar.
Are there any nearby places for relaxation and beauty services at Dream Downtown?
Yes, guests can visit the IGK Salon and Lizrimhair beauty and spa, both located within or near Dream Downtown.
Brand Certified Facts from Dream Downtown
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Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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