DoubleTree by Hilton New York Times Square South

Reviews

• TB

  Tim Beaver

  2 days ago
  5.0
  Rooms some will call small but its NYC so this i would satisfy bigger then most rooms . Location is key here . Walking distance to everything. Madison Square Garden only a couple blocks away . Times Square about 10 to 12 min walk. Tons of food place around. Breakfast here at hotel restaurant over $20 per dish. Too many places around you to have to spend that much on breakfast. Service was awsome . I came in about 8am and was able to get my room at noon. If you want to spend $100 extra you can check in before noon.
• VU

  Vanessa Urieta

  4 days ago
  1.0
  Unfortunately, a very simple administrative follow-up ended up affecting our overall satisfaction with the stay. At check-in, a mistake was made by duplicating the security deposit hold on my sister’s credit card. She addressed it immediately, and we were assured that the issue had been resolved and the hold released. We checked out on February 8, and as of today, the security deposit authorizations on two credit cards are still not reflected as released. We have contacted the hotel directly via email, but we have not received a response from Marlon Foster, Assistant Front Office Manager. The request is straightforward: we simply need a copy of the voucher or official confirmation showing that the deposit was released. Unfortunately, the lack of post-stay follow-up has negatively impacted our overall experience. It is disappointing that a minor administrative matter after departure has affected what was otherwise an enjoyable stay. - Lamentablemente, un seguimiento administrativo muy simple terminó afectando por completo nuestra satisfacción general de la estancia. Al momento del check-in se cometió un error al duplicar el depósito de seguridad (hold) en la tarjeta de mi hermana. Ella lo señaló inmediatamente y el personal indicó que no nos preocupáramos, que ya estaba liberado. Realizamos el check-out el 8 de febrero y, hasta la fecha, los cargos de garantía en dos tarjetas continúan sin reflejarse como liberados. Hemos enviado correos directamente al hotel y no hemos recibido respuesta por parte de Marlon Foster, asistente del gerente de recepción. El proceso que solicitamos es sencillo: únicamente requerimos una copia del voucher o comprobante que confirme que el depósito fue liberado. Sin embargo, la falta de seguimiento posterior a nuestra salida ha impactado negativamente nuestra experiencia total. Es una pena que un detalle administrativo posterior a la estancia termine afectando la percepción general de lo que, en su momento, fue una visita agradable.
• DL

  David Lunsford

  6 days ago
  4.0
  Overall, I had a good experience staying at DoubleTree by Hilton. The service and accommodations were solid, and the staff was friendly and welcoming throughout my stay. The room itself was comfortable — the bed was great, the showers were amazing, and I really liked the lighting setup. I stayed on the 18th floor and had a pretty cool view, which was a nice bonus. My only real issue was the thermostat. I visited during a February blizzard, and even though I set the heat to 82°, the room stayed around 66–67°. I’m not sure if the extreme weather had something to do with it, but I did find myself coming back to a colder room than I would’ve preferred. The location is in the heart of Manhattan, so you do hear some city noise during the day, but nights were fairly quiet. It wasn’t a major issue for me since I was usually out during the day anyway. Special shoutout to David and Crystal at the front desk— they were especially hospitable and made the stay even better. Overall, it was a cool experience, and I’d definitely consider staying again.
• DB

  Dena Barber

  Feb 22, 2026
  5.0
  I had an outstanding experience during my stay, and I want to give special recognition to the asst front office manager, Marlon Foster. His professionalism, warmth, and genuine care for guests truly set this hotel apart. From the moment I arrived, he went above and beyond to make sure everything was perfect. Whether it was accommodating special requests, offering helpful recommendations, or checking in to ensure I was comfortable, his attention to detail was exceptional. It’s rare to find someone who takes such pride in their work and creates such a welcoming atmosphere. Because of his leadership and dedication, my stay was smooth, relaxing, and memorable. I highly recommend this hotel, and I sincerely hope management knows what an asset Marlon Foster is to the property. Five stars all the way!
• FT

  Fabio Triolo

  Feb 3, 2026
  2.0
  I recently stayed at the DoubleTree by Hilton Times Square South and, unfortunately, my experience was disappointing. I booked a room with a king-size bed, but upon arrival the room clearly had a queen-size bed. I am very familiar with bed sizes and can say with certainty it was not a king. When I raised this at the reception, the staff member simply insisted it was a king-size bed, rather than checking or offering any solution. After settling in, my wife and I took a shower and discovered that the shower gel bottle was empty and that one of the towels had a yellow stain. When I called the reception, I was asked if I wanted a new towel and a new bottle of shower gel—without any apology or acknowledgment of the issue. The following day, after being out for several hours, we returned to find that the room had not been cleaned and the towels had not been replaced. When I went down to the reception to report this, I was asked whether I had requested room service. I explained that I consider daily cleaning and towel replacement standard practice in a hotel. I also informed them that, in addition to the stained towel, the bed’s flat sheet was stained as well. Once again, there was no apology or sign of concern from the staff. Beyond these service issues, the lobby, hallways, and rooms are extremely tight and cramped, which adds to the overall discomfort of the stay. For these reasons: incorrect room allocation, cleanliness problems, and especially the lack of basic customer service and apologies, I will not be returning to this hotel.

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