DoubleTree by Hilton New York Times Square South

Reviews

• DD

  daisychain3

  Nov 17, 2025
  5.0
  I was very happy with my stay here! Convenient location, super clean and comfortable room, and there is a nice little plaza in front of the hotel which is unusual for these urban street front locations. I didn't try their restaurant b/c there was too much good food nearby. My room faced the street and street noise kept me awake - I imagine rooms on the opposite side don't have that issue. The neighborhood is busy almost all the time so I always felt safe walking, even when alone. I will stay here again if I can! (Small rooftop bar is great and has fun views!)
• NM

  Nick Mavrikas

  Nov 17, 2025
  5.0
  What a wonderful stay at the DoubleTree Times Square South! Even though it was a quick visit, everything was perfect. Check-in was quick and easy, and the ladies at the front desk had so much energy—plus great recommendations for dinner! Our room was spotless, and the view from the 27th floor was incredible. And the rooftop bar… wow! Not many hotels in NYC offer a rooftop experience, so this was such a great added bonus. We’ll definitely be back!
• SS

  Sebastián

  Nov 13, 2025
  5.0
  I had a fantastic stay at this hotel in New York! Everything was perfect. We were welcomed with a delicious cookie, and they even allowed us to check in a bit earlier than the usual 4 p.m. The room was kept spotless every day with fresh towels. We stayed on the 22nd floor, and the view was nice. They also had an amazing rooftop with a perfect view, even though it was a bit small. The elevator was super fast, which was a relief since I had read some reviews about long waits, but I didn’t experience any of that. The only small downside was that the final bill had a slight extra charge, probably due to taxes, but it was completely fine. Overall, a great experience!
• TT

  Toni

  Nov 10, 2025
  2.0
  Fantastic hotel in terms of location, everything other than that was a bit of a shambles, and it wasn't exactly cheap for our 7-day holiday. On arrival, I expected a really warm welcome with happy staff as that is what I had seen in all the reviews, unfortunately, we had a very miserable member of staff who looked upset/angry - thought we'd give the benefit of the doubt and see how the week went but we didn't see an improvement. We are Hilton members and this is always mentioned when we check in, however, on this occasion, it wasn't. There are 3 lifts in total and we never had an issue getting to and from our room until there was a fire alarm, we exited via the stairs but it was hectic to get back to our room afterwards and again no apology or communication from staff on the matter. The rooms are small and wardrobes definitely not big enough for our stay but this is NYC so it's expected. The room was ok although it wasn't overly clean and there were scratches on the door like someone had tried to hack their way into the bathroom. The bed was comfy. The rooms were spruced up everyday with fresh towels, new toilet roll, soap and the bed was made. We tipped our cleaner when we saw her but they do tend to leave cards in your room asking you for tips - get used to the USA tipping culture if you're not from there. The location of the hotel is FANTASTIC in close proximity to Times Square, Madison Square Gardens and the Empire State Building. If you need a taxi, we used the Lyft app which was really useful for getting to the Yankee Stadium and back to the airport on our last day. Places you MUST visit: Foodies will like Paris Baguette near Columbus Circle but there is also one near Madison Square Gardens, Virgils Real BBQ and Katsys Diner. For experiences, The Madison Square Gardens Tour was fantastic with a great tour guide, we did a Movie Tour which was on a bus and took us to all the movie locations, again, fantastic! Oh an we also went to see The Book of Mormon on Broadway, HILARIOUS! Oh and there is a place just around the corner from the hotel called Aquis Body Spa, if you're walking everywhere and need a foot rub, they are amazing. We also had a couples massage on the last day which was to die for. When checking out, BEWARE that there is a $5 dollar charge for each of the suitcases you would like to leave at the hotel, one of the male staff were helping us and then another customer came and handed him a tip and he was off, it was like a cartoon when the dust follows behind them. He was very rude, I also witnessed him putting lots of jobs onto another member of staff, when this other gent was already running around like a headless chicken. When we went to collect our bags as we had a late flight, no one was on hand to help and we had to get to the airport so we went and helped ourselves to our bags. So leave your bags at your own risk as nobody asked any questions when we took our cases. Great location, poor service.
• KP

  Keenan Price

  Nov 1, 2025
  4.0
  First off, Tanika was AMAZING!!! She was so fun and had so much energy every time we saw her. She made sure we felt welcome upon check in and checked in with us every time she saw us to make sure we were doing well. The hotel itself is very nice. It’s clean and feels safe. The rooftop bar was pretty cool too. The location was also convenient. The room we had was unbelievably small. We had 3 suitcases and there literally wasn’t anywhere to put them. We stacked 1 next to the bed and 2 in front of the door. Unless you put the suitcases on the bed you can’t open them inside the room. I wouldn’t be opposed to staying there again but probably only if I had a carry on.

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