Business Details
About
HotelDoubleTree
Find us in Manhattan’s financial district, a half mile from Battery Park and the Staten Island Ferry. We’re steps from the N and R trains at Whitehall Station, offering access to Times Square, the Empire State Building, and Central Park. The redline South Ferry Station is three blocks away. Enjoy all-day dining at our Antica Ristorante and free WiFi.
Enjoy upscale DoubleTree comfort and a great lower Manhattan hotel location equally convenient to Newark Liberty International, JFK, and LaGuardia Airports.
Warmly appointed, stylish guest rooms and suites feature state-of-the-art amenities, LCD TVs, complimentary WiFi, pampering bath amenities, and our luxurious Sweet Dreams bed.
Location
DoubleTree by Hilton New York Downtown
8 Stone Street, New York, NY
10004, United States
Hours
Reviews
3.6
3,681 reviews
5 stars
1,219
4 stars
1,050
3 stars
654
2 stars
304
1 star
454
What are people saying?
AI-generated from recent customer reviews
Elevator Issues
Numerous reviews highlighted significant delays and frustrations with the elevators, often requiring long waits of 15-30 minutes.
Location
The hotel is frequently praised for its excellent location, providing easy access to subway stations and major attractions.
Staff Service
While some guests reported friendly and helpful staff, many others experienced rude or unprofessional service, particularly at the front desk.
Room Quality
Guests noted that the rooms were small, with some issues related to cleanliness and maintenance, including noise and poor soundproofing.
Overall Experience
The hotel received mixed reviews, with some guests enjoying their stay while others expressed disappointment, particularly regarding service and amenities.
- NKNyota KabikaJan 4, 20263.03 elevator for a building with 40 floors!! Ridiculous wait time, I had to take 11 flights stairs with my heavy luggages. Other than that, housekeeping service is superb.
- RBRoshan BisuralDec 30, 20252.0Stayed there for 3 days in December. Place is overall congested. Always had to wait for elevator. The room was just enough to fit the bed. Some of the staffs were rude. No microwave, refrigerator in the room. Not a great place for the price and name. Have stayed in much better 2 and 3 star places than this. The only good aspect was view from the room which I have attached below.
- SESU ECEDec 25, 20251.0I had horrible experience in check in.. there is no reception at the main floor. The hotel was crowded like hell and waited 15min to get on the elevator. Staff is super unkind. People said in the hotel , they cant catch their events because of the elevator issue. I got hurt in the gym and asked the receptionist for ice. My foot was swallowed and extremely bruised. I hardly move myself to lobby. She even didnt ask if im doing ok. She said its not broken go get ice. Honestly , my first time in NY was horrible experience. I even dont talk about the rooms , way expensive too small and dirty.
- MEMehmet ÇelikDec 22, 20251.0Unfortunately, this was a very disappointing experience. There is no parking available, which is a major inconvenience. I had to wait a very long time for the elevators, which was extremely frustrating. Additionally, there was no TV remote in the room, which is unacceptable. Overall, the service and comfort were poor. I do not recommend this hotel at all.
- CACinta Iole AmidjajaDec 9, 20251.0I stayed at DoubleTree by Hilton New York Downtown from Nov 27–30, and what was supposed to be a relaxing vacation for my husband and me turned into a very unpleasant experience. I have already emailed Hilton directly but received no response, so I’m posting this here for transparency. The worst part of our stay was the elevator situation. We waited over 20 minutes with no sign of an arriving elevator and ended up having to walk down 30 floors with all our luggage. It was exhausting, unsafe, and absolutely unacceptable—especially for a hotel claiming to be 4 stars. Amenities were far below average. The room only had basic toiletries (shampoo, conditioner, soap, lotion). No bottled water was provided even when requested. The tissue in the bathroom was already used when we checked in, and housekeeping never replaced any tissues, even after we ran out completely. Service was disappointing overall. Staff didn’t seem friendly or welcoming. Our toilet door wouldn’t close properly due to a large gap. The rooms were also not soundproof at all, and we could clearly hear crying babies and conversations from neighboring rooms. Overall, this stay fell far below what anyone should expect from a DoubleTree by Hilton. Very disappointing experience, and I hope the hotel seriously addresses these issues for future guests.
Frequently Asked Questions About DoubleTree by Hilton New York Downtown
What types of accommodations does DoubleTree by Hilton New York Downtown offer?
The hotel offers warmly appointed, stylish guest rooms and suites with state-of-the-art amenities, LCD TVs, complimentary WiFi, pampering bath amenities, and the luxurious Sweet Dreams bed.
Does the hotel provide accessible features for guests with mobility needs?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible to accommodate guests with special needs.
What dining options are available at DoubleTree by Hilton New York Downtown?
The hotel features one restaurant, Antica Ristorante, offering all-day dining, and also has a bar available for guests.
Are pets allowed at the hotel?
Yes, pets including cats and dogs are welcome at DoubleTree by Hilton New York Downtown.
What are the check-in and check-out times for guests?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer any fitness or wellness facilities?
Yes, there is a fitness center available for free to guests, but the hotel does not have a spa, sauna, or massage services.
Is there parking available at DoubleTree by Hilton New York Downtown?
Yes, the hotel offers parking, including self-parking and valet parking options.
What eco-friendly certifications and programs does the hotel have?
The hotel holds ISO14001, ISO50001, and Hilton LightStay eco certifications. It also runs programs for energy conservation, energy-efficient heating, lighting, thermostats, food waste reduction, recycling, linen reuse, soap and toiletry donation, and towel reuse.
What convenient nearby transportation options can help me reach the hotel?
DoubleTree by Hilton New York Downtown is located steps from the N and R trains at Whitehall Station and three blocks from the South Ferry Station on the redline, providing easy access to Times Square, the Empire State Building, and Central Park. Nearby Bowling Green Station is also close for train access.
What nearby dining and entertainment options are there for guests of the hotel?
Nearby guests can enjoy a variety of restaurants including Antica, London & Martin Co., Ancora Restaurant, Pasta Bar, Tacos Casamigos, Urban Lobster Shack, Pizza Italia, and more. For nightlife, pubs like White Horse Tavern and Murphy's Tavern are close by.