Brand Certified
DoubleTree by Hilton Hotel New York Times Square West
3.5(6183 reviews)
Certified by DoubleTree by Hilton Hotel New York Times Square West • Mar 01, 2026
Business Details
350 W. 40th Street, New York, NY
10018, United States
Certified by DoubleTree by Hilton Hotel New York Times Square West • Mar 01, 2026
(212) 607-8888
Certified by DoubleTree by Hilton Hotel New York Times Square West • Mar 01, 2026
https://www.hilton.com/en/hotels/nycswdt-doubletree-new-york-times-square-west/
Certified by DoubleTree by Hilton Hotel New York Times Square West • Mar 01, 2026
About
Certified by DoubleTree by Hilton Hotel New York Times Square West • Mar 01, 2026
HotelDoubleTree
Welcome to DoubleTree by Hilton Hotel New York - Times Square West, just steps from the Broadway Theater District. Along with stunning views of the Empire State Building, our New York Times Square hotel offers an enviable location near Rockefeller Center, the Chrysler Building, Madison Square Garden and other iconic attractions. The Port Authority Terminal is moments away, and the Jacob Javits Center is a short walk – perfect when visiting for a convention.
Our friendly staff looks forward to welcoming you with a signature warm chocolate chip cookie at check-in. Settle into a guest room with a 40-inch HDTV, premium cable, coffeemaker and well-equipped workspace. WiFi access keeps you connected and blackout curtains ensure a great night’s sleep. Upgrade for a higher floor, prime city views, satellite TV and a walk-in shower.
For memorable Times Square dining, visit our Magnolia Restaurant for delicious American favorites all day, or unwind in the rooftop lounge with live music and unobstructed views over Manhattan. Relaxing in your room? Call on room service for a tasty meal delivered to your door. Keep up with work in the 24-hour business center, and burn calories in the complimentary fitness center. We offer 1,000 sq. ft. of stylish New York City meeting space for your next small meeting or social event.
Location
Certified by DoubleTree by Hilton Hotel New York Times Square West • Mar 01, 2026
DoubleTree by Hilton Hotel New York Times Square West
350 W. 40th Street, New York, NY
10018, United States
Hours
Certified by DoubleTree by Hilton Hotel New York Times Square West • Mar 01, 2026
Reviews
3.5
6,183 reviews
5 stars
1,984
4 stars
1,654
3 stars
933
2 stars
600
1 star
1,012
What are people saying?
AI-generated from recent customer reviews
Room Size
Many guests found the rooms to be extremely small and cramped, making it uncomfortable for families and groups.
Customer Service
Customer service experiences were mixed; while some staff were friendly and helpful, others were reported as rude and unprofessional.
Elevator Issues
Numerous reviews highlighted long wait times for elevators, with only a few operational at peak times, causing frustration among guests.
Cleanliness and Maintenance
Several guests reported cleanliness issues and maintenance problems, including broken amenities and unclean bathrooms.
Location
The hotel’s location near Times Square was frequently praised, although some guests expressed concerns about safety in the surrounding area.
- MRMaysun Rahman1 day ago2.0Hotel is decent but the cleaning ladies really annoyed us in the morning for no reason.
- ELE L2 days ago4.0Very nice hotel. The rooms are small, but you were paying for a prime location. The staff went out of their way to make me feel comfortable, including switching rooms when I needed a bigger bed and giving me a few perks.
- KSK & M Stronski3 days ago1.0Trash hotel - that’s it. Hotel does not want to do anything to make alternative accommodations
- SYStc Y3 days ago1.0We stayed for 3 nights(december 2025)The air conditioner in the room wasn't working the first night. The staff came and went repeatedly until 2 am but couldn't fix the problem. They said they couldn't give us another room because there weren't any others available. When we asked how we were going to sleep in the cold, they said they would send a heater, but it never arrived. When I said this was bad, they said Booking.com would apply a 25% discount to my account, but I couldn't reach anyone. Our holiday ended terribly. Never again.
- ALAmina Lemhouer4 days ago1.0I am very disappointed with my recent stay at this Hilton. At check-out, my deposit was supposed to be released, as there were no extra charges at all, but instead it was actually charged to my card and never refunded. This is the second time this has happened to me at a Hilton hotel, which makes it even more unacceptable. I have emailed the hotel several times about the missing refund, but I have received no response. This experience has really damaged my trust in the brand and its customer service.
Frequently Asked Questions About DoubleTree by Hilton Hotel New York Times Square West
What are the check-in and check-out times at DoubleTree by Hilton Hotel New York Times Square West?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free WiFi?
Yes, WiFi is available in public areas, and there is a public internet terminal for guests.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome guests at this pet-friendly hotel.
Is parking available at the hotel?
Yes, both self-parking and valet parking services are available for guests.
Does the hotel have an accessible elevator and parking for guests with disabilities?
Yes, the hotel provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
What dining options are available at the hotel?
The hotel features two restaurants including the Magnolia Restaurant for American favorites and a rooftop lounge with live music. Room service is also available.
Is there a fitness center available for guests?
Yes, there is a complimentary fitness center available for guests to use during their stay.
Can guests bring their own bicycles or rent them at the hotel?
Bicycle services are not applicable at this hotel; neither rental nor storage is offered.
Which nearby restaurants can I visit near the hotel?
Nearby dining options include Magnolia, Tranzit, Collage Bistro and Bar, Unidentified Flying Chicken Hell's Kitchen, and Snax Spot.
What nearby attractions can guests visit around the hotel?
Guests can explore iconic nearby attractions such as Rockefeller Center, the Broadway Theater District, the Chrysler Building, Madison Square Garden, and the Jacob Javits Center, which is within walking distance.
How can guests use nearby transit options to get to the hotel?
The hotel is moments away from the Port Authority Terminal, making it easily accessible by public transit for travelers.
Brand Certified Facts from DoubleTree by Hilton Hotel New York Times Square West
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Certified March 01, 2026Yext Knowledge Graph
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