Arlo Midtown

Reviews

• NT

  N. T

  4 days ago
  4.0
  The hotel itself is beautiful but the rooms are very small and they make you pay for EVERYTHING. Why would I pay $14 to use hotel slippers? I never seen this anywhere. The TV doesn’t have any streaming platforms and the channels they have are not good. They had a fire drill at 3am which was weird because there was no fire. The bathroom is small but the bed is very comfortable. The black young lady at the front desk is super nice and helpful, as well as the other staff members shout out to them!
• JS

  Jack Shea

  6 days ago
  5.0
  Perfect New York City Hotel. Rooms are small (expected for a midtown hotel) But everything is clean and space efficient. The front desk staff are very polite, profesional. The views from many rooms and the rooftop terrace are incredible, you are able to see from the Empire State Building to Hudson Yards. My only complaint was that while we were there the key cards were not working so security had to let you into your room as well as the key card enabled elevators.
• MH

  Mariah Harris

  Feb 23, 2026
  4.0
  The rooms are definitely smaller than I expected and it’s kind of a bummer we don’t have a “window view”. It’s nice being close by everything, Times Square is a short walk. The staff is all very friendly. It’s convenient that there’s a restaurant in the building and the little cafe, but there’s not like a mini fridge or a microwave or anything in the room so you can’t even heat up some midnight snacks or bring your own food.
• TJ

  Tamera Joseph

  Feb 16, 2026
  4.0
  Stayed here for Valentine's weekend with my boyfriend for a little staycation as born and raised New Yorkers. It was a great location. However, our mini-fridge didn't work, so I gave my overall rating 4 stars. I would definitely stay here again! The room is small, but the room's layout made everything okay. The shower, sink, and toilet were clean. Loved the glass door of the shower. The tv worked amazingly! We were able to Google Cast Netflix and Hulu just fine. The thermometer was good too. We were able to keep our room at 75°F/76°F with no issues. Hopefully, our next room has a better fridge.
• RT

  R Thomas

  Feb 7, 2026
  5.0
  This was my first time staying at an Arlo property, and I absolutely loved the experience from start to finish. From the moment I booked, the hotel was communicative and welcoming before I even arrived. I chose the Midtown location because of its proximity to the Theater District and its strong reviews, and it did not disappoint. The property itself is a chic, modern boutique hotel with a great overall vibe. I appreciated that key card access is required to reach guest floors which adds an extra layer of security. I stayed in a King room without a view. The room was clean, smelled fresh, and while a bit on the smaller side (as expected with boutique hotels), it was perfectly suited for my stay. There’s also a coffee shop, restaurant, and bar on site, which makes it convenient if you want to grab something without leaving the property. I liked that they send text updates about what’s happening at the hotel and check in to see if you need anything. When I did reach out with questions, they were very responsive. My niece mentioned that we were in New York celebrating my birthday, and the hotel added a few thoughtful touches that I genuinely appreciated. Their customer service is clearly a priority, and it shows throughout the entire experience. Checkout was quick and easy and can be completed right from your mobile phone. There is currently some construction or maintenance happening, but it didn’t take away from the overall stay. Overall, I would absolutely stay at this Arlo property again due to the great location, attentive service, and a comfortable boutique experience.

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