Business Details
About
Hotel
Nestled between the buzzing glamour of Times Square and the up-and-coming Hudson Yards neighborhood, Arlo Midtown offers 489 thoughtfully designed rooms focused on marrying natural and contemporary elements. Guest rooms average 175 square feet and range from our signature King Rooms to our luxurious Arlo Suite. Featuring calming color palettes of blue and grey with brushed metal and leather accents, guest rooms also include modern amenities such as bedside wireless charging stations, 55” LED TVs, backlit bathroom mirrors and digital "Do Not Disturb" signs.
Location
Hours
Reviews
4.3
1,752 reviews
5 stars
1,179
4 stars
288
3 stars
114
2 stars
59
1 star
112
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location, being close to major attractions like Times Square and subway stations.
Staff Service
Many reviews highlight the friendly and helpful nature of the staff, with specific mentions of exceptional service from individuals like Areis and Alex.
Room Size
Guests frequently mention that the rooms are small, which is typical for NYC, but some found them well-designed and clean.
Amenities
The hotel offers good amenities, including a bar and restaurant, but some guests noted issues with the quality of service at the bar.
Cleanliness
Overall, the hotel is described as clean, although there are some complaints about housekeeping not meeting expectations.
- NSNicholas Sanders2 days ago5.0The hotel provides a cool aesthetic and quality service. Prices at the bar and restaurant (Altair) are the standard Manhattan “excessively overpriced” but good service, good ambiance, and good taste. Interestingly though, the price of the stay at Arlo itself is very affordable. As a side note, the rooms are small and not really a great place to take a meeting (room has no workspace) or do work if you need it quiet (lounge spaces have music or people chatting).
- SMShe Mrs5 days ago3.0Situation géographique excellente Chambre petite sans bouilloire ou cafetière Vue moche sur l’immeuble d’en face avec vis à vis Petite salle d’eau Le ménage était sommaire, il a fallu demander à se que l’on nettoie nos verres. Des moutons et beaucoup de poussière. Le sol était taché de chewing-gum à notre arrivée et malgré notre demande il l’est resté durant les 5 nuits de notre séjour. Le plus le design, un restaurant et une mini boutique avec vente café et collation.
- SSSBJan 4, 20263.0Business stay. Location is convenient. Clean and modern. Staff are friendly. Rooms are small, but they are well designed. However, I was disappointed that there were no coffee-making facilities in the room — an Nespresso machine would have been expected at this level. Food was a bit too fussy for my taste, and it was a shame that breakfast was not included. I was also not a fan of the steam guns provided instead of an ironing board. While I understand the space limitations, I’ve found these to be largely ineffective, and actually make my shirts worse.
- MMMjDec 28, 20251.0위치는 좋으나 숙박 중 여러 문제가 있었습니다. 개인 물건이 사전 안내나 연락 없이 폐기되었고, 이에 대한 호텔 측의 설명이나 사과는 없었습니다. 또한 방해 금지 표시를 꺼두었음에도 하우스키핑이 이루어지지 않았고, 수건과 물도 제공되지 않아 직접 요청해야 했습니다. 기본적인 서비스와 고객 응대가 부족한 호텔로 느껴졌으며 다른 호텔 추천드려요 I experienced multiple issues during my stay. My personal belongings were discarded without any prior notice or contact, and no proper explanation or apology was given. Housekeeping was not done even though the Do Not Disturb sign was turned off, and basic amenities like towels and water were missing. Overall, the service and communication were very poor. However The location is good.
- HBholly brunzoDec 24, 20255.0The Arlo was perfectly centrally located just a 13 minute walk to Time Square and the theater district. There were so many options to eat that you could walk on any corner and find something for everyone's taste. The welcome staff at the hotel was top notch! The elevator system has you feeling safe being that you need your card to even enter the floor to your room. The coffee shop and bar were elegant. I couldn't believe the value in the price. The hotel was modern and all the views from any room give you the New York experience you are there for. The Room was super clean had everything one would need amenity wise. This hotel surpassed my expectations. I would stay again and definitely would recommend.
Frequently Asked Questions About Arlo Midtown
Where is Arlo Midtown located?
Arlo Midtown is located at 351 West 38th Street, New York, NY 10018, in Midtown Manhattan near Hudson Yards.
What types of rooms does Arlo Midtown offer?
Arlo Midtown offers 489 thoughtfully designed rooms including signature King Rooms and luxurious Arlo Suites, averaging 175 square feet with modern amenities.
What amenities can I expect in the guest rooms at Arlo Midtown?
Guest rooms include bedside wireless charging stations, 55” LED TVs, backlit bathroom mirrors, and digital 'Do Not Disturb' signs with calming color palettes and contemporary design.
Is Arlo Midtown open every day and what are its hours?
Arlo Midtown is open 24 hours a day, seven days a week.
How can I contact Arlo Midtown by phone or email?
You can contact Arlo Midtown by phone at +1 212-343-7000 or email at hellomidtown@arlohotels.com.
What payment options are accepted at Arlo Midtown?
Arlo Midtown accepts American Express, Apple Pay, Discover, MasterCard, and Visa for payments.
Where can I make a reservation for Arlo Midtown?
Reservations for Arlo Midtown can be made online through their booking site at https://book.arlohotels.com/?chain=19470&hotel=31688.
What nearby restaurants can I visit when staying at Arlo Midtown?
Nearby restaurants include Nearly Ninth, ART Midtown - Rooftop Bars Midtown, Altair NYC, and The Restaurant, all within walking distance for dining options.
What nearby entertainment or cultural locations are close to Arlo Midtown?
Nearby entertainment and cultural spots include Bryant Park, Jane Doe Makeup comedy club, and The Growing Studio concert venue, perfect for exploring before or after your stay.
How can nearby transit stations or attractions help me get to Arlo Midtown?
Arlo Midtown is conveniently located between Times Square and Hudson Yards, both major city landmarks and transit hubs that make accessing the hotel easy for visitors.