Holiday Inn Manhattan 6th Ave - Chelsea by IHG

3.6
2754 reviews
Located in the trendy Chelsea Neighborhood of New York City

About

HotelWedding VenueBusiness Meeting LocationsConference Center
Welcome to the Holiday Inn Manhattan 6th Avenue, where comfort meets convenience in the heart of New York City. Perfectly positioned between Chelsea and the vibrant Flatiron District, our hotel offers easy access to public transportation, making it simple to explore iconic landmarks, world-class museums, and must-see sightseeing destinations. Whether you're catching a show on Broadway, visiting the Empire State Building, or strolling the High Line, you're just moments away from it all. What truly sets us apart from other NYC hotels is our commitment to guest comfort. Our recently renovated rooms offer a fresh, modern design paired with thoughtful amenities to help you relax after a busy day in the city. Choose from a spacious king bed or two-bed accommodations, perfect for families, tour groups, or business travelers. Traveling with a group? We’re proud to offer a seamless experience for leisure and corporate groups alike. With dedicated Group Coordinators and access to preferred group rates, we make planning your stay stress-free—whether you're here for a school trip, tour group, or a conference at nearby venues like J Suites or the Metropolitan Pavilion. From the warmth of our hospitality to our unbeatable location, the Holiday Inn Manhattan 6th Avenue offers everything you need for a memorable stay. Let us be your gateway to everything New York City has to offer.

Location

Holiday Inn Manhattan 6th Ave - Chelsea by IHG
125 West 26th Street, New York City, NY
10001, United States

Hours

Reviews

3.6
2,754 reviews
5 stars
950
4 stars
757
3 stars
473
2 stars
231
1 star
343

What are people saying?

AI-generated from recent customer reviews

Staff Performance

The staff received high praise for their friendliness, helpfulness, and accommodating nature, with several standout employees mentioned by name.

Cleanliness

Most guests noted that the rooms were clean and well-maintained, although there were some reports of issues in specific rooms.

Location

The hotel is well-located, providing easy access to attractions and public transport, which many guests appreciated.

Room Size

Several reviews mentioned that the rooms were small, which is typical for NYC, but some guests felt misled about the space they would receive.

Customer Service Issues

There were multiple complaints regarding reservation mishaps and unprofessional behavior from certain staff members, particularly at the front desk.
  • LD
    Lolita Dhaniram
    3 days ago
    5.0
    This hotel is conveniently located to shopping as well restaurants and dining. The room was clean and very comfortable. My stay was excellent and that was as a result of the exceptional staff service received from Eugenia whose smile who was very knowledgeable and professional. She went over and beyond to assist me. Thank you Eugenia. I wd definitely return to the Holiday Inn.
  • DM
    David M
    Nov 17, 2025
    2.0
    Positive first, the staff were friendly and tried to make things work. However this is clearly an older property where things don’t work well. Check in took half hour plus since switching credit cards is difficult in the “old unhelpful system” (staff said that). Rooms were clean but air conditioning sounded like a plane taking off and constant elevator noise made getting a nights sleep impossible. Then before checking out I’m locked out of my room because the system doesn’t recognize daylight savings time change. They tried but for the price, definitely try somewhere else next time.
  • SF
    Selena Fragassi
    Nov 10, 2025
    1.0
    Horrible customer service and absolutely no flexibility for its nonrefundable policy even when it comes to acts of god and weather cancellations. My flight wasn't taking off from Chicago due to a massive freak early season snowstorm and somehow this hotel thinks I should've been able to control the situation and still make it to check in. I get to pay a $583 penalty for mother nature. And I'm sure they'll just go ahead and rebook the room and make double. Do better - with government shutdowns and climate change you need flexibility for customers.
  • CC
    Charlotte
    Nov 10, 2025
    4.0
    Amazing location, cannot be beaten! As others have mentioned the rooms aren’t the biggest but that’s to be expected. If I had one complaint it would mainly be the inconsistency of the cleaning/bed making (we would see people going round in the morning but wouldn’t have our room done until 5-6pm). The staff however were amazing, especially the people on the front desk. We had a lovely check in experience with Eugenia and Jonathan who were so friendly and gave us some amazing tips on what we could head out and see. We were always greeted by whoever was on each day when we would come back in the evening and had some lovely chats with various people (didn’t catch all their names). Would definitely recommend and thank you again to the lovely staff!
  • MF
    Matt- Fuller-Gmail
    Nov 6, 2025
    4.0
    A good place to base yourself when visiting NYC. 10-15 minutes walk to Madison Square Gardens and Macy's and 25 minutes to Times Square. Flatiron is 5-10 minutes walk away and a nice area. Some lovely thrift clothing shops opposite. Subways nearby. Hotel itself was OK. It's a bit dated in the rooms and around the building. Reception tries to feel fresh and clean. Staff all very friendly and helpful. Nice little gym room with free-weights, and bench, running machine, cross training, and cycle machine. Enough to keep you ticking over while on vacation. Cleaner was brilliant. Room cleaned every day for the 5 nights we stayed. Rooms could probably do with a bit of updating but otherwise pretty good. Being from England, it would be great to of had a kettle to boil water for tea (I hate coffee) as there's only a small coffee pod machine in the room. Nice touch on arrival with snack bag given to each of us. Not sure if that's because we are IHG members. Wifi very good. Would use again.

Frequently Asked Questions About Holiday Inn Manhattan 6th Ave - Chelsea by IHG

What are the check-in and check-out times at Holiday Inn Manhattan 6th Ave - Chelsea?

Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.

Does the Holiday Inn Manhattan 6th Ave - Chelsea offer free Wi-Fi?

Yes, free Wi-Fi is available in public areas throughout the hotel.