Business Details
About
Hotel
Enjoy contemporary facilities, spacious accommodations and a warm chocolate chip cookie upon arrival, when you stay at the DoubleTree by Hilton Hotel Nanuet. Boasting a fantastic location just 25 miles from New York City and 28 miles from the United States Military Academy: this friendly Nanuet, New York hotel offers easy access to numerous shopping, dining and entertainment options. The village of Nyack, Bear Mountain State Park, the Palisades Center Mall and St. Thomas Aquinas College can all be easily reached from our Nanuet hotel in Rockland County, NY. Feel at home in an inviting Guest Room, equipped with modern amenities including complimentary WiFi, a large, ergonomic desk and an iHome Clock Radio. Choose a spacious Suite for a separate living area, a full kitchen and a whirlpool tub. Plan an event for up to 250 people at this Nanuet, NY hotel with 5934 sq ft of flexible function space and contemporary A/V technology. Charge your smartphone in the common area and stay connected with a variety of services in the 24-hour business center. Maintain your exercise regime in the complimentary fitness center or unwind in the atrium, where you can refresh in the indoor swimming pool or hot tub. Wake up to a variety of hot and cold favorites in our contemporary breakfast room. Dine on fresh seafood, juicy steaks and delicious daily specials in Windsor Grille, or simply relax at the end of a busy day and savor a glass of wine or a malt whisky from our lounge’s extensive selection.
Location
Hours
Reviews
4.2
1,629 reviews
5 stars
906
4 stars
392
3 stars
148
2 stars
64
1 star
119
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the cleanliness of the hotel and rooms, although some reported issues with mold and odors in certain areas.
Staff Service
The front desk staff received positive feedback for being friendly and accommodating, with specific mentions of employees like Chloe and Naji for their exceptional service.
Room Condition
Several reviews noted that the rooms are outdated and in need of repairs, including issues with furniture, appliances, and maintenance.
Breakfast Quality
The breakfast was generally well-received, though some guests felt it was overpriced and not included in the room rate.
Customer Service Issues
There were multiple complaints about poor customer service experiences, particularly regarding reservation issues and unhelpful staff responses.
- JPJamie Peck3 days ago2.0This hotel was my go to for a long time. Usually the pool is nice for my kids and the hotel is very clean. But this time it was a very disappointing stay. The pool was closed without anyone knowing and the food at the restaurant was wrong and inedible. They messed up my daughter meat that took over a half hour to make then tried to take it back to fix it. She was already upset about the pool and very hungry. After 30 min for food it was a disaster.
- SMShane McManus5 days ago3.0None of the vending machines seemed to work properly. And not a fan of sliding bathroom door that doesn't lock. Probably the first hotel I've ever been to that didn't have a free breakfast. They offer breakfast in their "restaurant", but went to McDonald's because it was cheaper.
- SSS SNov 12, 20251.0The bathroom was dirty because of a leak. The chair in the room was all ripped and gross. There was no hot water. It was a really unenjoyable experience. There are many hotels in the area. Choose a different one. Edit: The hotel responded below that they offered compensation. They offered me 3,000 Hilton points. To book the room I was in using Hilton points costs 50,000 Hilton points. That is more of an insult than an offer.
- PMPaul MackalusoNov 4, 20255.0Was a great experience the first time and for our returning second trip. The pool is one of the best in the area, especially if you have kids. The room was excellent, we even got a room in the lobby right by the elevator. The included breakfast was solid although it was a bit of a hike; although there adding and new restaurant soon in the lobby I can't wait to visit again when it's open.
- MSMindy SanderOct 30, 20251.0I stayed there in September. My room was infested with bed bugs. To respond to your reply.. My husband booked the room for me. His name is Cheskel. My stay was 9/14-9/17. I came to the hotel to sleep late at nigh And left very early in the morning. During the few days of my stay my legs and arms were covered in very itchy bites. I thought they were from mosquitos at the time. Shortly after I got home I got more bites but at a slower pace. I called an exterminator and was told that I have some bed bugs and they are most likely coming from a recent hotel visit. I am a very clean person and am sure that that I did not have these bites before my hotel stay. The only reason I missed it was because of my busy and exauhsting schedule at the time of my stay.
Frequently Asked Questions About DoubleTree by Hilton Hotel Nanuet
What are the check-in and check-out times at DoubleTree by Hilton Hotel Nanuet?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does DoubleTree by Hilton Hotel Nanuet offer free WiFi?
Yes, complimentary WiFi is available in public areas along with a public internet terminal.
Is parking available at the DoubleTree by Hilton Hotel Nanuet?
Yes, free self-parking is available for guests.
Are pets allowed at this hotel?
Yes, pets are welcome at DoubleTree by Hilton Hotel Nanuet.
What dining options are available onsite?
The hotel has two restaurants including Windsor Grille, which offers American cuisine, steakhouse meals, and a bar.
Are there any fitness or recreational facilities available?
Yes, there is a complimentary fitness center, an indoor swimming pool, and a hot tub available for guests.
What accessibility features does the hotel provide?
The hotel includes accessible parking and elevators, and is mobility accessible.
Does the hotel provide any event or meeting spaces?
Yes, DoubleTree by Hilton Hotel Nanuet offers 7 meeting rooms with a total of 5,934 sq ft of flexible function space equipped with contemporary A/V technology.
What nearby attractions can I visit when staying at the hotel?
Guests can easily visit Bear Mountain Visitor Center for outdoor activities, shop and dine at Palisades Center Mall, or explore the village of Nyack.
How can I reach the hotel using nearby transit or parking facilities?
The hotel offers a local shuttle service and guests can use nearby parking lots such as Parking Lot Smith Street for convenient access.