Business Details
About
Hotel
Located in Monticello,NY, the Best Western Monticello is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.8
597 reviews
5 stars
240
4 stars
159
3 stars
100
2 stars
44
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, accommodating, and providing excellent service throughout their stay.
Cleanliness
Most reviews highlighted the cleanliness of the rooms and common areas, although some mentioned issues with specific rooms needing better maintenance.
Room Quality
Several guests noted that while the rooms were clean, many were outdated and in need of repairs or upgrades, particularly regarding furniture and amenities.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying the options while others found it lacking in variety and freshness.
Reservation Issues
A number of customers reported problems with reservations, including cancellations and overbooking, leading to dissatisfaction with their overall experience.
- FFforalloccasionzNov 15, 20255.0There were two front desk ladies ( One Black (Cat) and one White (Forgot name unfortunately). These two ladies mad the stay worth the price. Delightful number one, I forgot your name but you were superb. Delightful number two, Cat was a gem. God bless you both. They made my Autistic Son feel at home. I’m Tonya Polycarpe and I bid you adieu. Back to Florida we go.
- MCMaria Cosma-LambieOct 29, 20254.0Great Staff, Great Value! We ended up here after an unexpected rebooking, and we were so impressed! Yes, the property is a little older and could use some updates, but it is spotless—super clean. More importantly, the staff is phenomenal. From the moment Kat checked us in and made my family feel like VIPs, to the housekeeping team who helped us at breakfast, the service was nonstop. Even the young woman at the front desk on check-out went out of her way to ensure we felt at home (I sadly forgot her name!). With an incredibly low price to match, this hotel is a real gem because of its people.
- MMMaureen MastropierroOct 16, 20253.0Definitely needs to be updated, furniture worn, old bathrooms, funny smell to sheets, updates definitely needed. Staff is exceptional, TV good, breakfast and location good.
- EHEli HorowitzAug 14, 20255.0We stayed here with our family of little kids for a couple of days and were so grateful at how friendly and accommodating the staff was! From the charming receptionist who gave us our rooms, to the woman who saw what we needed and stepped up, and everyone in between, we were given every courtesy and kindness. On top of that, the rooms and lobby were spotless and the amenities convenient. Definitely recommend! I’ll add that I read the reviews before booking, and thought the dissatisfied reviewers sounded a little unhinged, so I decided to book anyway. And I was right- this is a lovely place, I can now confirm!
- DSDana “Jersey Girl” SibilioAug 9, 20251.0**edit - contrary to the owner's response, the booking was NOT made through a third party provider. I have confirmed directly with Best Western corporate office. And even if this were true, how did they not realize they were overbooked until 1/2 hour after check-in time?** They canceled my reservation VIA EMAIL half hour after check in time. I was 3 hours into a 4 hour drive to the hotel. They didn't even have the decency to call. When I called them, they insisted a third party site overbooked them and they only canceled the reservations booked through the 3rd party site. I booked directly through Best Western. They argued with me about it insisting I did NOT book through them. They didn't offer me any concessions. If I had given a full day's notice, they would've kept my entire payment for the room. They cancel 1/2 hour AFTER check-in, and don't have any consequences. I even called the corporate number & they didn't do ANYTHING...except confirm that I did, in fact, book directly with them.
Frequently Asked Questions About Best Western Monticello
Does Best Western Monticello offer complimentary breakfast?
Yes, Best Western Monticello provides free breakfast to its guests.
Is smoking allowed on the premises of Best Western Monticello?
No, Best Western Monticello is a smoke-free property.
Is free Wi-Fi available for guests at Best Western Monticello?
Yes, the hotel offers free internet access, including Wi-Fi, to its guests.
What are the operating hours of Best Western Monticello?
Best Western Monticello is open 24 hours a day, seven days a week.
Where is Best Western Monticello located?
The hotel is located at 16 Raceway Rd, Monticello, NY 12701, United States.
Is there a special promotion currently available at Best Western Monticello?
Yes, guests who stay 2 nights can receive a $50 Best Western Gift Card.
Can I find cultural and entertainment venues near Best Western Monticello?
Yes, Bethel Woods, a venue for concerts, museum, and arts and entertainment, is located nearby and offers great activities before or after your stay.
What dining options are available near Best Western Monticello?
Colosseo Family Restaurant & Pizzeria, an Italian and pizza restaurant, is located nearby for guests looking for local dining experiences.
How can Bethel Woods enhance my visit to Best Western Monticello?
After staying at Best Western Monticello, you can visit Bethel Woods for exciting concerts and cultural exhibits, enriching your travel experience.
What amenities ensure a comfortable stay at Best Western Monticello?
The hotel provides free Wi-Fi, complimentary breakfast, and a smoke-free environment to ensure a restful and enjoyable visit.